Westpac Arvostelua 

My Experience applying for a basic credit card with a very modest credit limit. I bank with Westpac, applied on-line through personal online banking, I have a good income with an average mortgage as debt only, my partner also earns a salary. My credit rating is "excellent".
Online form asked me all the standard Q's: income, expenditure etc. etc. "Congratulations you pre-qualify" based on info. supplied etc.
Then, I receive a call; Westpac would like to discuss my application, "it will take around an hour" (mistake 1- seriously) I state I not prepared to spend 'an additional hour' justifying something I really don't 'desperately need'.
Following day, without the 'interview', I am "congratulated" again I qualify (mistake 2 - patronising).
3 days later card duly received (that was good), which states I have to go into a Westpac branch to activate the card (no issue with some due diligence) but I must provide proof of income (mistake 3), identity and set-up my PIN, which I set-up online with the application anyway. Note all my money passes through my Westpac account anyway, showing salary and who pays it for the last consistent 6 years monthly (by a large well known corporate company) the online application asked me this anyway if this went through mt WP account.
Surprise, surprise, I am expected to do this by driving to a branch, only open Tuesday and Thursday 2-4 p.m. (mistake 4) Bite my lip and make the trip with said 'evidence' and, here we are in 2022, the branch physically photocopies my salary slips onto 'paper', not even scanned (mistake 5). I can scarcely believe we live in an age of technological breakthroughs and yet Westpac just wants to make the process as protracted and time wasting and non-environmentally friendly as they possibly can - 'congratulations' Westpac, another customer not won over.

Very frustrating when phone staff advised me I could walk into a local Westpac & receive a replacement new card. Then when I take time off to do so I find, I can’t so frustrating & time wasting.
2022 I expect better service.I

So! I've banked with these guys for years, I've personally never had issues with them so thumbs up to that! I'm leaving this good review for one of your employees named Farooque, awesome guy, so helpful and informative, explained things so well so that I understood, very thorough, offered services that would best suit me and that could fit around my budget ensuring I wouldn't get into any hardship, felt comfortable and well looked after, and all round good dude with a sense of humor, thank you so much Westpac! You guys are awesome

I have been banking with Westpac.Co.NZ for many years FOC getting my pension paid into my Westpac current account.

The service received is still professional, but my local branch is permanently closed, and I have to travel 1/2 hour by car to solve some issues personally, like handling cash. The other local banks owned by Australian banks are also permanently closed, giving Kiwibank in the Post Shop an advantage.

Terrible customer service. Am overseas, and they just ignore my requests for help.

2hrs & still waiting for them to pick up, Jesus.

Shocking customer service. After 30 years I've had enough. Try to interact with them as little as possible. However tonight while trying to set up a new payee, something went wrong and I'm now totally locked out of my online banking. Tried to call the hotline only to be told they are too busy to take calls today and to ring back tomorrow. Why bother having a hotline if you can't service it
Oh yay..will have to visit a branch tomorrow. That means taking a day off work to fit in with their hours and having to put up with underpaid overworked rude staff. Can't wait.

Terrible service and little care for long term customers. ok bank for a simple account, but not worth the hassle if you are interested in credit cards or investments. Moving away from them as this plus poor customer service has really become an issue for them. Sad as they used to be pretty good.

The worst customer service and banking experience I have ever encountered over several years of naming with Westpac, personally and business related.
Rude staff online and in store.
Not worth considering as your bank!

Rang to make an appointment for a home loan. Was on hold for over half n hour before giving up. The next day I got through and made an appointment for a phone interview for the following day. The loan manager never rang me on the due time, I had to ring again. When I finally got through, AGAIN, I was able to have a loan interview with someone other than the original manager. I was declined my home loan despite having half the house equity available and kiwisaver money and tenants to help pay for a mortgage. Terrible service, will be transferring my business to another bank.

- Over 45 minute wait to speak to someone
- Call-back option never results in anyone calling back
- Can't pay online through PoliPayments

Over a hour on hold to request a refund for westpacs cockup disgusting said only a five minute wait on line yet it's over one hour and 5 mins so far

They make everything more difficult than it needs to be. they fail to offer solutions and you get shoved from one department to another.

Applied for a credit card online - then had to have a 30min phone call with a banking consultant that asked ALOT of personal questions as part of the application I had to describe myself, what I get up to in my spare time, hobbies, family life, partner, where I want to be/do in the future and how I am planning to get there etc. .. my credit check was approved after providing a full asset list and work details etc but i am still being requested to submit further information e.g IRD tax summaries, questions about my transactions in personal everyday accounts, list goes on .. what will happen next? a request to join my FB account? .. never experienced this with any other bank in NZ.

The tec dept is only there to pick up a wage telling the boss they busy.
Up grading the system and leave out functions is bull shitting the boss

If it could be zero it would be. Unbelievable horrific disgusting! I’ve tried everything! their phone support, chat , they all keep getting it wrong. I’m stuck overseas and they are making sure I’ll die here with no money.

I have been with a few banks and can honestly say westpac is a disgrace. I have had my account defrauded so many times their security is a joke it takes them so long to look at it 45 days or more. They rejected my last claim where money was paid to oshi casino with out my authority i even have screenshots of the chat with oshi casino which i sent screen shots of my
bank statement showing the transactions oshi said they can see i have not deposited any money into my account on their casino and can not tell whos oshi account the money went to. When you withdraw or make a purchase this should appear on your statement in the order on the day the transactions were made. Not with westpac they are all over the place i have checked my account on a Saturday and found that 2 days into the future on Monday a transaction was made !!!!! HOW IS THIS POSSIBLE. Also i went to the atm to withdraw $500 which said i reached my daily limit when i had not used my account at all that day it did not give me my money and i have a receipt to prove it, however i checked my account it showed the $500 was withdrawn. Once again had to chase it up with this joke of a bank which takes foreve. Lucky i had the reciept or they would of ripped me off. I would not trust this bank for a second with your money it would be safer to stack your cash on your front fence and leave it there than in this bank. WESTPAC IS THE WORST BANK IN THE WORLD. DO YOURSELF A FAVOUR TAKE YOUR BUSINESS ELSEWHERE WESTPAC IS INCOMPETENT A REAL JOKE. I am closing my account with them had to give the 1 star to write this review but its should be minus infinity.

WESTPAC.....CORPORATE BULLIES
Deposited cash Monday 3pm at atm
ATM JAMMED & took Deposit without any confirmation at otahuhu
Otahuhu branch closes at 2pm Monday & reopens Wednesday 10am
Went to branch on the Wednesday and won’t bore u with the “no customer service” story but left 90 mins later with manager promising to call following day.
I explained the urgency of the $1000 deposit as my account had no funds available and I needed to eat and also make an urgent payment.
Thursday phoned manager 4 times as never heard from her as promised, left message and contact details and also text messaged her. At 5.30 pm wed still had heard nothing so I then called 0800 number & asked for senior manager after being on hold for approximately 30 mins and was simply told that they could not assist as otahuhu manager was dealing with the matter
I explained I had no available funds and really needed some money urgently just to simply eat. STILL WAS NOT INTERESTED & a smart ass with it . Well u guessed it...... I lost it and he simply hung up on me.
So tomorrow being Friday m I am sure WESTPAC will turn this whole experience around on me for over reacting and getting angry as I was hungry and filled with broken promises and NO contact or assistance a d they have my cash that I can not access.
I knew going into this experience this week to WESTPAC has NO customer service as I have had a similar experience prior with a business account where they took $4700 without authorisation and this took 10 months to get that back without a simple explanation or apology.
I’m not looking forward to this weekend as more than likely it will be without any surplus money or food.
U can only imagine how this makes someone feel when the WESTPAC CORPORATE BULLIES are out to play.
I feel like u am at rock bottom right now as they have continually sucked all the life out of me.

Absolutely terrible. I’m actually disgusted with how they’re responded to my girlfriend, the love of my life. She even paid for an extra fee so she could have her card delivered to her in 2 days. It’s been a week and a half the cards still not here. Please don’t go here. The lady that works here’s a b****. To all the employees please get laid.

Wanted to open a shared account with westpac and they said it does not meet the criteria. They have to have salary coming in. I cant have an account where my partner and I put money in. I don't get why not. Would not recommend Westpac to anyone.