Welcome Energy Arvostelua 

Jad is very helpful and responsive, appreciate your help

I had a very positive experience with Welcome Energy Help centre, and especially with Parvathi who handled my query. The response was prompt and my case was dealt with effectively and with professionalism.

Do not trust and avoid.

They say the building is “under rate review” for months and in the meantime you’re accruing a massive bill you cannot pay towards, you have no idea what it’s going to be, nor when it’ll come.

Their website - once you’ve logged in - looks like something out of the 00s, and cannot be used for anything at all. Do not be fooled by the fancy home page.

You have to get through customer support to do simple things like submit a meter reading or find out your rate or any other information.

If your building is managed by them you can’t switch providers either.

Tushar was really helpful and totally on top of my issue - amazingly knew why I was calling! Got everything sorted for me quickly.

Tushar was extremely helpful on the phone, called exactly when he said he would and resolved the issue very quickly.

Welcome energy only seem to do one thing, and they seem really bad at it.

They've been handling the billing in my residential building for years and we've been stuck in contract with them for ages - still trying to get out of it, but the terms agreed by our management company were terrible.

Basically, welcome energy regularly issue the wrong bills, and then days later credit those bills and issue new ones. It's utter chaos.

For example, on the 1st of April they issues us a £1,200 energy bill for the quarter (for a 2 bed!) and then this morning, a day later, credited that and issued a new one at £540.
Chaos.

What if I'd paid the first? Would I get money back?

Outstanding customer service by Tushar

Excellent customer service! I spoke with Farhad who was very professional, friendly and went above and beyond to answer all my questions.

Farhad was very helpful, polite and answered all my questions! Would definitely recommend this company thanks to him!

Farhad has been super helpful and friendly, very happy with the service

Initially had a bit of difficulty understanding Sant but he was patient and did exactly as required. My query was dealt with efficiently and quickly. I was kept informed at all time. Thank you

Completely opaque charging, service staff cannot explain charges.

They added a back-charge relevant to 3 years which were prior to when i moved in.

Their automated meter read system never collects meter reads.

Did not respond to the complaint.

Awful service , communication and website

I recently spoke to Tushar regarding my heating and hot water bill, and I’d like to commend him for his excellent service. Tushar was very helpful throughout the call, answering all of my questions clearly and with patience. He ensured that I fully understood the details and took the time to explain things in a way that was easy to follow. His professionalism and friendly demeanour made the experience very pleasant. I appreciate his assistance and would be happy to deal with him again in the future.

Had a very good experience with this company. I spoke with Ritto, one of the managers there, who answered all enquiries that I had and explained my bill in depth which I appreciated. Great customer service

Really clear communication and quick support from Tushar!

Jayesh from welcome energy was very kind, efficient , patient and extremely helpful and solved an issue that no one else has been able to.
Jayesh is an asset to the company .

My prepayment card wouldn't work when I went to top it up, I rang welcome energy and was told to try a different paypoint or go online. I asked for another card and was informed it would cost £10. Looks like this pensioner won't be having any heating on

Had a great meeting with my account manager Farhad. He answered all my queries clearly and walked me through Welcome Energy's processes. Happy to have such a proactive and efficient account manager!

Tusar was very professional, helpful and friendly. A hood first customer experience