Welcome Energy Arvostelua 

Pranav was really helpful, provided quick responses and managed to resolve my issue/query in just a couple of days.

Maeve was very helpful in amending my bill

the person handling my case was so cooperative patient and helped to resolve. he was responsive i would recommend him, name Tushar

Tushar was really helpful and sorted out the issue straight away.

Pranav.- fast and very efficient thank you

Tushar was very nice, kind and extremely helpful.

Superb service from Athul, who throughout the whole process was very efficient and helpful, I can’t recommend him highly enough 10/10

Very smooth and efficient support. Pranav sorted my problem in matter of minutes and it is good to find someone that can solve your problem straight away.
Well done !

Devi was extremely quick and efficient getting me what I needed and was able to answer my query.

I called WelcomeEnergy to reactivate my account and resolve a payment issue. The customer service person, named Athul was very helpful and kind during a long call. I had to repeat some procedure to fully understand, he was still helpful and patient. Thanks. We need more customer service person like him.

I had to contact the firm for a second enquiry. I was pleased to speak to the same agent that I had already spoken to. Tushar was very helpful and very patient with me. He explained everything that I needed to know. Excellent communication, thank you.

I am very grateful to the team for help me to organise my payment, they are very helpful and friendly, thank you Parvathi for being so responsible

After receiving my water bill which was over estimated I phoned welcome energy to give a currant reading, Tushar was polite and helpfull who sent me an email which I received in minutes with the amended bill for amount for water used. Sorted in minutes , happy customer

Great service from Tushar. She responded quickly to my query and my bill was immediately correctly adjusted. Thank you.

I dont know how it is lawful in the UK to have a company operating in such an unethical way.
1. They report you to collections agency even if you are up to date with your payments and use your data without your consent. They dont even contact you and take reasonable steps to let you know the process. On the contrary they kept telling me that the plan is set up and that everything is "fine" but I suddenly receive a message from collections regarding welcome energy non-payment which is not the correct procedure.
2. They send wrong bills which are clearly wrong and refuse to correct it meaning they're intentionally stealing in broad day light
3. They do not have a complaints team although they claim to have one designated but they don't even investigate and respond in a defensive manner and do not address customer issues.

Operating like this in the UK is unlawful and their prices are not even comparable to other companies. They aren't even an electricity supplier yet a billing company who cannot do the basic job. There is no legality in their operations.

Great service & highly responsive. Special shout out to Parvathi

I had reported an issue with your online payment system When I attempted to pay a bill through Paypoint the online system only allowed whole numbers and would not accept decimal amounts (e.g. £0.08). As a result, the full bill amount could not be paid.

For reference, I was able to pay a decimal amount the first time I used the system, but in later attempts, it seems this function was no longer available.

Welcome energy team seems not going to fix this issue. They just asked me to use direct debit or bank transfer or I can just pay more with the whole numbers when I prefer to use the card payment instead.

I recently moved from one apartment to another within the same development where energy services are managed by Welcome Energy. The account migration process was smooth and hassle-free. Big thanks to Jad for the excellent support and regular updates throughout the transition!

Big improvement over our previous billing company.