Welcome Energy Arvostelua 

Thank you to Ryan at Welcome Energy for helping me resolve my billing queries. I was initially confused about the separate heating and hot water charges, but he explained the arrangements, updated my invoice using the meter reading I submitted and clarified my payment options.

I particularly appreciated his patience and flexibility with my payment date. His support has helped me understand my account and plan future payments with greater confidence. Thank you, Ryan, for your help and understanding.

I would do anything to avoid having to deal with them.

It’s like talking to a wall.

I had a great experience with Welcome Energy. Ryan helped with a query and was incredibly responsive and helpful. All sorted in less than 24h!

Great experience with customer service, fast responses and helpful 👍 👌

Ryan is great, always helpful and sort things out quickly! Really appreciated! Best energy company so far and really easy to get things sorted! A proper customer service!

I think i got very clear, transparent and prompt feedback on my questions from the team - in particular Mariya.

All three people I spoke to on the phone were very helpful.
Ryan was very fast in providing the invoices I needed from the electricity account for our flat.

Salman, was responsive, helpful and clear in all communications and did resolve my query

Très satisfait !!!
Nous avons fait appel à welcome énergie de CUGNAUX pour la pose de la climatisation et des panneaux photovoltaïques et nous sommes très satisfait de leur professionnalisme et de leur sérieux .

Je recommande.

so far they have been good, customer service good when I called. Bills cheaper than last supplier. Bills easily understandable

These guys are good. Great customer support and they actually hear to what customers have to say. I’d recommend them thoroughly. Have had a couple of interactions and all positive. Thanks Tushar.

Hi, I had a query with my bill and called and got straight through to Nisha who was excellent. Extremely helpful, knowledgable, understanding and sorted out my issue very quickly and professionally. Thanks so much Nisha!

Nisha dealt with my enquiry promptly, politely and efficiently. First class service. Thank you very much

They make poop my pants with bills I don’t use hot water as not allowed to as I have a skin issue but still they bill me what a joke I am not allowed to wash with hot or warm water as I scab up I don’t use heating as I cannot afford it I do t have the money to buy a quilt as I am broke we are all poor tenants living in grace house London on lodge Road we cannot afford there bills at all so sorry I am not paying any of them as I cannot afford that monthly charge for something I don’t use and cannot use I am paying 90 per month in water rates and that’s a joke living in this building called Grace House is terrible it’s bills after bills that all people are struggling with we are hit with so many bills they just love to grab your money out of you and leave you broke they don’t care that your poorly struggling with bills and money issues I have to live with just a coat over me when sleeping i cannot afford a bed i sleep on sofa

Thank you for your continued assistance.
Great job!

The most appalling customer service. I am not sure what this company gets up to. They have been forced onto us by Fry's (@Dorchester) who set up our block management, but they are soooooo bad.
I really would avoid this company and go with someone who actually provides some customer service.

Welcome Energy is, in my experience, a scam company. In Sep 2025, they issued individual invoices supposedly covering 2018–2021, despite repeatedly refusing to provide them when requested. The bills are incomplete, with missing documents and unexplained balances, yet they demand payment without any evidence that the invoices were ever issued at the time. Even worse, they transferred a tenant’s unpaid account onto me as the property owner without notifying me before, despite my having no contract or agreement with them.

Their behaviour appears to be a deliberate attempt to shift liabilities and exploit confusion around heating contracts. Staff provided misleading information and failed to supply evidence, making their practices highly questionable and potentially unlawful.

One star is far too generous; if Trustpilot allowed negative ratings, that would better reflect their conduct. Avoid this scam company at all costs.

Disgusting company ready to RIP people off should be banned

Very shady company with some very underhanded billing methods. Many such cases. AVOID!