Warner Leisure Hotels Arvostelua 

Fleas in our room. Left a day early because of this. Reported it to reception they were more interested in taking money than our distress. also tried every way to contact them to complain and just one barrier after another put in way. Latest on their form put in post code, I did every way I could think of but still kept coming up put in valid postcode. You think taking £200 of pensioners is bad see the markup on bottles of wine.
Never again.

We stayed at Heythrop Park for 3 nights from 5 July -9 people - 6 rooms. All bills were put on the “family “ credit card (mine) and when we left the various room bills were agreed ( a few days later due to their chaotic charging system) and that was that - or so I thought!!!!

But tonight whilst reviewing my credit card bill on the app lo and behold Heythrop Park had submitted a bill for a further £150. It was late so had a “chat” online with my credit card provider as the payment was in pending I decided to cancel that card ( a new one will appear in a few days) to stop this stupidity- well trying to talk with anyone at this hotel is hopeless as they have 2 receptions - North and South both poorly manned ( yes there are people there - typically one person in each) but who have been trained in the Warner Hotels “party line”. You know what the people are great the company………..???

I fleeting saw another comment from someone regarding being charged erroneously- so at least I know I am not alone.

The problem is that Warner think they can run an “internet “ only hotel with very little actually visible on the ground management - think about it most hotels you go to you see the “management “ ( think Hale and Pace of the late 80’s early 90’s) walking around- in a Burtons suit and a Sainsbury’s tie - but none of that at Heythrop!

Sad but not surprising- we shan’t be going any where a Warner Hotel again as today’s activity is the icing on the cake.
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Came back from an enjoyable 3 days at Heythrop Park Hotel. Beautiful hotel in lovely grounds, but it is quite spread out and changes are needed for those with disabilities/walking difficulties. The South Wing is at least a 15 minute walk to the Spa/Swimming pool. The lift doors shut after someone got out, so wheelchair got caught a couple of times. Had an accessible room but no stop on the door to hold it open, so difficult to keep door open and push a wheelchair! Only 6 disabled car parking in a huge car park which I didn't understand bearing in mind those who visit are likely to have need a space, and then there was a long walk to Reception. There was a buggy but it only carried 4 people at a time and only on changeover days - this should run all day every day covering the whole site, as it is a vast site (plus gravel paths which make it difficult to push a wheelchair). There were 3 restaurants which served a variety of good food and had friendly staff. Overall had a lovely stay but not sure would return until these issues were sorted to make it easier for those with disabilities/walking difficulties.

Alveston Hall Hotel.
Very friendly and helpful staff.
Amazing entertainment and faultless live music events.
Presentation of quality top notch food was impeccable.
Rooms are a clean, tidy and spacious.
Okay, it sounds like an advert but I can assure you it's not.
This is genuine experience from a very happy and satisfied customer.
Will definitely go again.

Stayed at Littlecote House Hotel. I could not fault it. Room food and entertainment as well as all the staff were brilliant

Heythrop took an unauthorised payment of £362.08 from my account a week after a fully paid visit.
I have spent two days trying to get a refund and despite being promised a call from Heythrop (only people who can help according to customer service) nothing. I have sent complaint email and intend to visit Heythrop today if no response this morning. Total lack of concern for what seems, to me, to be theft. How was my card used without my consent. Problem with Warners system or staff?

3 Rd visit to Studley & it was v good. The restraunt services were very good, staff very friendly food usual high standard. Hoteli itself was very well appointed. Entertainment was brilliant - Hanna & Georgie were amazing song & dance. Murphy Celtic Legacy was a delightful story telling through dance, song & special effects. All the audience was entranced by performance, so well done. Last but not least Ryan brilliant. Thank You All The Staff at Studley

Appalling company. advertised prices for the so called 'live' system do not exist. Search engine does not work and staff are rude and hang up

Seating arrangement very poor placed in a corner sitting up against a fire extinguisher facing away from the stage. No room to move ended up with back ache. From this position it is not possible to see the shows without twisting your neck completely. No toast for breakfast due to no bread available, ( Fried egg and Toast wanted ) So an alternative breakfast ordered via the waiter arrived stone cold. None of my partners main evening meals or puddings were available on request though out the stay. We were unable to join in any of the activities we wanted due to already being booked on arrival such as laser gun shooting and pool aerobics. Pool very small and not heated. Poor apartment sweets on floor makeup on pillows from previous guests. Also, a good deal of mould on skirting board below the TV in the main lounge of our apartment. We book Premium at Corton and found this very poor on the 70s weekend 8th March until 11th of March.

Over-promised and under-delivered. Promises made and never delivered

Room was very average for the price we paid, and cleanliness of same was poor, I informed Reception on 3 or more occasions about it and was told each time they would get room service up, to no avail, stains on bathroom tiles around handbasin, hairs in shower tray, carpet needed hoovering, wardrobe door damaged, room standard not cleanliness comparable to a Premier Inn or Holiday Inn and we paid £800 for 3 nights, very very annoyed. Eventually a supervisor addressed part of our complaint but still the cleaning issue was ignored. I was in the room on one occasion when the house keeping staff attended but she was very quick and ignored the issue I had pointed out.

What has gone wrong!! Been staying at Warners Hotels regularly over the last few years. Get mailers from them every week and booked a "special" deal with £100 discount. It did not say that for breakfast/dinner we would be seated next to the serving areas with people walking and queueing to get food, it was embarrassing. We booked so that my partner could get a couple of days pampering as advertised but this was cancelled because they did not have the staff. What was the point of selling your "spa/manicure etc when you cannot offer it. And the drinks have noticeably been hiked up in price over the past eighteen months. The breakfasts were poor, the food cooked and dried out in Bain Maries, the bacon like cardboard.Will not book any "special; deals" in future because you do not get the same service as you do when you pay full price. Complained to Warners but they are not interested.

Visited Studley Castle for a long weekend but somewhat disappointed with the drain like smell that seemed to eminate persistently from the bathroom. Shower screen lower seal was filthy, clearly not cleaned for a long time. I also discovered someone else’s drinks had been added to my tab. Fortunately I was able to prove that I wasn’t in the hotel at the time so got the spurious cost cleared. Please remember to check this as you may get stitched up. Oh and Warners are not interested about these issues, I have had no contact from them.

After using Warner over 30 times, we shall NEVER use them again. Standards have dropped so much over the years, while prices have increased hugely. Their drinks in particular are very expensive. We had booked a recent trip to Lakeside but, as my husband is having chemotherapy, we asked if we could change to another week - any time to suit them - and we offered to pay any excess. They would not budge because we hadn't taken out insurance. There is no flexibility with this company - and no loyalty either.

Don’t buy vouchers for Warner Hotels! 7 days after the money left my bank and still no confirmation or communication. I have no idea who or when or even if my delivery is being made. I have emailed the gift store twice over this time and have received no reply! On website there is no contact details, just a chat bot, I have been waiting on chat bot for 9 hours and still no human!!!

Appalling

This review for Heythrop Warner hotel. This is a one star hotel.
Poor cleanliness, room ate not cleaned daily. Bed is not made up but the duvet is merely thrown on the bed.
No soap, shower cap or bathrobe
Poor dinner menu, the buffet is exactly like Beefeater.
Poor breakfast buffet with stale fried eggs already hours before, asking for toast arrives immediately, cold and when you ask for hot ones they come after 30 seconds hardly warm. Obviously they only warm up the already made ones.
Coffee is poured in freezing cups. So you'll never have hot coffee.
You have to walk outside in the cold weather for 4 minutes to reach the SPA and the Gym. No indoor access but they don't tell you that on their website. Also, they don't tell you that the deepest point of the swimming pool is 1.2 meter.
They tell you they have a lake but literally it is a pond.
The receptionists are poorly trained without courteous greeting and communication.

I keep getting marketing mail from Warners, sent to another person who does not live at my address! I have contacted them several times and on each occasion been told they are very sorry but will ensure their records are amended to ensure I do not continue to receive marketing mails that are incorrectly being sent. I continue to receive these mails, having received yet another today, I am very frustrated, despite their promises, with their continued failure to remove my address from their marketing listing. Awful company,

Bembridge Isle of White
Absolutely no control over the parking of cars, my wife and I both have blue badges and although spaces are made available they were invariably occupied by cars NOT showing a blue badge. As there is no control or supervision by management I suppose there will always be selfish people who will ignore the disabilities of the less fortunate. As for the not parking on double yellow lines total disregard of that. I would not recommend a stay at Bembridge for those reasons alone.

Peter Hobson December 2023

Just spent 3 day’s at Heythrop Hall
Lovely room good entertainment and the food was excellent the thing that lets the place down is the lack of waiting on staff there is no where near enough staff to cater for the number of guests
Very slow to bring food to the table or to clear tables when finished eating it’s a shame
All they say is they are short of staff
If you have mobility issues there are few lifts and lots of stairs