vulyplay.com Arvostelua 1 530

I must admit this has been by far the best experience I have had with any representative for many yrs. I just got of the ph where I ordered a Trampoline and cover for my son. The representative made this stress free and was able to help me by explaining all the parts and accessories that go with the Trampoline and I then was able to decide right then which Trampoline to go with and was happy to spend the extra money for my sons fun and most of all safety. The representative that I spoke with was Benjamin Gulliver.
By far best representative and I’m happy to give a 5 star rating due to my experience on that call.

Just got off the phone with Ben from Vuly, he answered all my questions and helped with the extended warranty!

So excited to get our large Quest 2.1 Pro!!! Christmas is going to be so much fun this year with setting up 🤣

Great product, kids love it. Sturdy and customizable. Love that it can be altered as they grow.

Bought a trampoline for Christmas. Was very happy with the purchase and the delivery times. Such a good sale we ended up getting the more expensive product.

I had the amazing experience of talking with Ben G during my order! Well what can I say he made the whole order stress free and exciting! I more excited now getting a tramp for the kids than I was before I ordered it!
Don’t ever loose this guy! He should be salesman of the year!

The kids love it i love it differently recommend

Awesome experience and awesome deals, it’s great that you guys contacted me as I was going to try contact you anyways..
will finalise the full payment in the morning and big shout out to Ben G for an awesome consultation🙌🏼

Trampoline went together well with no issues. Everything seems well made and quite sturdy.

Ordered trampoline and extras, they only delivered 12 of 13 boxes, mucking around and not sending the last box and told me if I want to cancel the order, I have to pay the freight charges to return the parts they have sent, even though what they have sent me is unusable

UPDATE: Vuly should employ more people like Beth, she understands how to interact with customers. I am hoping that the item will get here in time within the next week. Thanks Beth

The product itself was fine, until after about 2 years, I noticed a squeeking sound. I inspected the springs and some of them had torn off the mat.
I then explored the extremely easy, quick warranty process. This is probably one of the best after-sales services I have ever used. A new mat was sent to me very quickly and with no fuss.
So the 5 stars is primarily for the warranty claim process, but the product is pretty good to.

Great product, quick delivery even during sale time.

I had the best experience and support from Ben G in purchasing our new Vuly!! Couldn't be happier. Thank you and we cant wait for Christmas!

Ben was amazing. Nothing was too much trouble

Excellent customer service experience!! Very friendly, knowledgeable, efficient, threw in some perks, top experience. Well done!

I purchased a Vuly playset back in March and paid for installation. Upon inspection of the installation, not only was the playset assembled incorrectly but there were numerous loose nuts and bolts rendering the entire playset unsafe and useless. After months of back and forth, techs who failed to show up, missed days of work and lost wages on my part, a senior tech came to assess the issues. Finally, replacement parts were ordered and a new tech was sent to rebuild the playset. The new tech gave up after several hours, leaving the playset half assembled and unsafe for use, and it has sat that way since June until I finally had it hauled away today. Vuly has refused to refund the 2k I spent on their playset and I have not heard from them in months. Terrible experience, horrible company. I would never recommend Vuly to anyone, ever.

I contacted Jeffrey as instructed in his reply and of course never heard back. Not surprised.

The trampoline arrived quickly and assembled well.

The only thing that I'd noticed on the back of the box containing the net is that it must be replaced every 12 months.

Other companies offer a 10 - 20 year warranty on it and VULY doesn't mention the replacement anywhere except the box it arrives in. I'm pretty sure this is illegal in Australia and customers should be made aware of this before purchase not on the bottom of a box that ends up in the bin after assembly. I'll be following this up this week VULY, you have a chance to reach out and rectify if you care.

Awesome quality bought out second peice of play equipment this year and kids love it bought the xl thunder 2 trampoline this year great size for 5 kids! Definitely recommend

Vuly were excellent to deal with. From a well formatted website, with plenty of information to make a decision, to the communication from sale, to delivery, they are right there and nailing customer experience. The Thunder 2 is quiet, took about an hour to set up solo, with a video to assist and aside from being taller than I expected, is 100% as pictured. The frame and leaf springs are of high quality and the shade cover is a no brainer.

Big Shout Out to Benjamin
Bloody Legendary customer service care !

I spoke with Ben and he was really easy to get along with!! Very informative on what the product offers and how the pricing fairs from model to model
Customer service was just great
Thank you Ben G