vulyplay.com Arvostelua 1 531

I spoke with Ben and he was really easy to get along with!! Very informative on what the product offers and how the pricing fairs from model to model
Customer service was just great
Thank you Ben G

Staff were really helpful, in particular Kelsey. She went above and beyond to help which really sold me on this brand. Went with the Flare and we are really happy with it. Instructions were good but the video was very helpful!

This is our second trampoline from Vuly, the last one was bought 7 years ago and is still going strong with a family friend we gifted it to when we couldn’t take it with us on a big move. We’ve just bought a new one now for Christmas (we live rurally so it might take a while to get here) and I’m so excited to have a new space for the kids to bounce like crazy. The old one withstood gale force winds and being hosed down all summer without failing at all so we know this new one will last for years to come!

My customer service rep Yashish was fantastic. From helping us with our enquiry, informing us of the next steps, ordering parts and delivery, he was kind, understanding and extremely helpful. Delivery was quick and easy, such a seamless process and would not hesitate to recommend.

Hands down the best customer service I’ve experienced in years.
Friendly, informative- Ben knows his products well!
I will definitely only be using Vuly trampolines for ever! They are seriously the best trampolines of come across. This will be trampoline 3 - cause the others brands have not met quality or service

We love vuly!!! We have the trampoline and just purchased the small quest pro. This is going to be the highlight of my kids year!!

Easy to navigate the website, and overall fast shipment! Living rural in the NT can have it's difficulties especially receiving mail/parcels and even just overall ordering to here, but Vuly was no issue, able to get it on a freight truck and to us in a timely manner. Our kids won't be missing out this Christmas! Thankyou Vuly

Vuly was so great to deal with - high communication and very helpful. The trampoline is exceptional quality and the assistance to install was outstanding.
Very happy to recommend!!

Fantastic trampoline- the kids have been on it non-stop from the moment I put it together! Utilizing the leaf springs makes the trampoline extremely safe and provides a smooth and high bounce! Also very easy to put together- with easy to follow instructions. Also the XXL size mat is ginormous! A huge upgrade from our old 12foot spring tramp- couldn't be happier!

Juan was world class in meeting my request. Responsive and focused. A total winner.

Bought the trampoline for Christmas, it came on time and even got it at a sale! It was easy to set up and has great safety features, without compromising fun! Love the shade cover - especially coming up to summer!

Fast shipment, no issues with delivery or setup. Very happy with purchase, daughter loves it!
Thanks Vuly

Yashish was very helpful, helping me to reset my account details and then ordering the products for me, that I had been trying to order online.

This review is based solely on my customer service experience, as I haven’t yet received my item (Custom Pro Ninja Quest). I placed my order two days ago and, when reviewing my credit card statement, noticed I had been charged in Euros instead of Canadian dollars, resulting in a significantly higher amount.

I called right away and was connected with Juan, who was incredibly understanding and kind from the moment we spoke. He handled the situation with genuine care, as if it were his own. He quickly found a solution and reassured me that a refund would be processed promptly, which gave me immediate peace of mind.

What could have easily been a frustrating experience turned into a reassuring one, thanks to Juan’s professionalism and empathy. It also reinforces all the positive reviews I’ve read about their exceptional customer care.

I had enquired through Vulyplay via email on pricing for the Ultra 2 pro Trampoline. After receiving the feedback via email I phoned up on Saturday to place my order. Both sales persons Jivahn and Jaun F were very helpful and experienced in the questions asked. I would defently recommend Vulyplay to my friends and family. I received my order Wednesday 1st October (today ) and look forward to putting it together for Christmas. Thank you to all the team at VulyPlay

Very happy with our trampoline! The build quality is excellent - sturdy frame, strong netting, and great bounce. Setup was straightforward, and the kids absolutely love it. It feels safe and durable, even with daily use. Definitely worth the investment for active, outdoor fun!

Would have given 5 stars but the frame almost had us throwing in the towel ! The last part connecting the ends together was hard , we think ours may have been slightly out of shape so wasnt slotting in how it should but we made it work best we can and once we got the frame together , the rest was smooth sailing ! We should have gotten the large as now all the neighbors want to come for a jump haha They all love it! We opted for the basketball add on and upgraded to the shade cover pro for the top.

Kelsey was great with her customer service, super helpful, great advise and help and additional bonus for shopping direct via the phone vs just online. Would contact again if had any questions, they were also honest about what they could not assist with (some shipping things as out of their control)

I believe the customer service was great. The website doesn't really have much information about the installation service. Website isn't clear about the promotions. Should say the promotions are not valid with all trampoline purchases. Also I thought they would take the boxes away after the assembly with the price I paid but overall it was a great instal. And they were very quick and kind with their phone call from customer service. I believe the trampoline is great quality and my daughter loves it. Thanks again.

Thank you Vuly for excellent customer service. Thanks especially to Sarah for going above and beyond to make the order process as smooth as possible.