Vilebrequin Arvostelua 

Maillot que j'ai reçu en cadeau dont la lanière s'est déchirée dès le 1er lavage et avant même utilisation. C'est la 1ère fois que ça m'arrive en 30 ans de maillots de bain, qui ne coûtaient pas eux 200 euros! Refus du service client de me renvoyer une nouvelle lanière (même si je proposais de payer pour). Ce ne sont pas des produits de luxe mais de mauvaise qualité. La réponse est inacceptable pour des produits de ce prix là. A fuir!!!!!

bought a beach dress for my wife.
when the package arrived there were holes and stains on the dress.
really poor quality never shop there again

After just four uses in the pool, the color faded, and the material looked as if it had been used for many years. I have never encountered such poor quality before.
This is the first time I've had such a terrible experience, costing me over $1,150. The products quality is extremely poor, and the lack of customer service has made this the worst shopping experience I've ever had.

If I could give 1 star I would.

When ordering at no point does it tell you that your order will take 6 to 11 days to get from Belgium to the UK. They are great at posting it out after the event, I would not order for a holiday knowing that they take a ridiculous time to get that order to you. It Belgium to the UK. I'd have it quicker from China or maybe that is where it is coming from? I'll send back and not order from them again. Absolute garbage and misleading order process.

Auch ich muss mich leider negativ äußern den der Support wenn es um Rücksendung geht nicht mal einen Stern verdient hat!
Keine Mails etc. werden beantwortet.

Traurig bei so hochpreisigen Artikel. 😭

These folks need to work on their web site. First, if you are not very careful, you could end up on their European web site and while it will let you place an order, you will get an email canceling it. I got to the US web site but at checkout, it would not take my Amex even though everyone else in the world does. So, I tried my Master Card with the same result. I contacted customer service and they told me to contact my issuing banks. Really? It brought to mind the old saying that the French are always there when they need us….”

Ho comprato un pantaloncino mare che ho dovuto fare il reso perché di taglia sbagliata. Ho inviato il reso il 23 aprile, Mi hanno risposto, dopo miei innumerevoli solleciti che mi avrebbero restituito i soldi dopo 15 gg lavorativi. Trascorso il tempo ho riscritto e mi hanno detto che ci vorranno altri 15 gg lavorati... per ora del rimborso ancora nulla !!!!😱

I purchased a pair of shorts for my husband as a Christmas gift. We were going on a dreamy holiday in Thailand - a perfect backdrop for pampering and fantastic experiences. During the holiday we noticed the shorts showed clear signs of discolouration, only after a few days of wear. I submitted a report to your Customer Support team upon my return, with included photos and descriptions. After an initial response it took them 11 days to tell me to return the shorts to a store for inspection. I did as asked and they promised to call me the next day. Upon keeping the shorts for a number of weeks I had to contact them to chase them for a resolution. I have been completely stonewalled, they are refusing to refund or exchange (either is fine for me, as I said, I am a fan and have dresses and my husband has other shorts etc) and want me to just shut up. They have made up an excuse that I must have used some sun screen, which is untrue. Furthermore for a product which is supposed to be used in conditions of sun, sea, and such conditions, blaming discolouration on a sun screen is ludicrous. But that’s a different topic. It is clearly a defective pair and it is now discontinued from production. It is a borderline scam. Finally upon chasing yet again, I got an answer with an excuse I gave them a wrong number. But.. they contacted me on WhatsApp! I finally have the shorts with me again. But no resolution to the issue. No apology. No refund. No exchange. Never ever ever again buying from these scammers.

Worst customer service ever. Apparently even though they charge hundreds of dollars for swimsuits, they don't even include a $1.00 travel bag any longer. When contacted they absolutely refused to send one as I hadn't spent $500. What pathetic customer service. Will never buy another thing from them out of principle.

Ich kann nur vor Bestellungen im Outlet auf der Seite warnen!
Man zahlt Versandkosten und auch den Rückversand muss man selber zahlen - heutzutage durchaus normal, für so eine hochpreisige Luxusmarke meiner Meinung nach aber unangebracht.
Was aber total verschwiegen wird: die Rücksendung auf eigene Kosten darf man nach Belgien schicken!
Bin nicht mal sicher, ob das zulässig ist. Das Paket kam jedenfalls von einer deutschen Anschrift.
Siehe oben: für so eine Marke wäre ein Sammelpunkt in Deutschland angebracht und machbar, von dort kann dann alles gesammelt nach Belgien geleitet werden. Andere Unternehmen wie Amazon, H&M oder G-Star verschicken teilweise auch quer durch Europa - zurücksenden musste ich aber auf eigene Kosten immer nur nach Deutschland.

Nächste Katastrophe ist die Hotline. Wählt man die deutsche Nummer darf man trotzdem erstmal zwischen Deutsch, Französisch, Englisch oder Italienisch wählen. Witzigerweise ist dann die zweite Auswahlfrage immer auf Französisch. Am Ende geht dann jemand auf Französisch ran, oder wenn man Glück hat auf Englisch. Jemand auf Deutsch habe ich nicht zu fassen bekommen (hatte frei oder Urlaub hieß es). Support per Mail konnte ich ebenfalls nur auf Englisch erhalten - inhaltlich verstehen zu den oben genannten Punkten wollte mich aber niemand.

Also versteht mich nicht falsch: Ich bin durchaus des Englischen mächtig und kann auch mit Google Translator die Französische Auswahl am Telefon übersetzen. Ich kann auch die günstigste Versandoption via UPS nach Belgien raussuchen.
Aber das muss alles nicht sein - das ist doch kein Service, bedeutet sinnlose Kosten und Arbeit für mich.

Schade, die Marke war mal cool, aber so kann seinen Ruf auch ruinieren.

J’ai découvert il y a peu que la marque pouvait changer la culotte intérieure de mes maillots. Après plusieurs échanges d’e-mails avec le Service Clients on m’a finalement annoncé qu’il n’était pas possible de les réparer car je n’avais pas gardé les factures, et qu’ils doutaient carrément de l’authenticité de mes maillots…!! Je les ai pourtant acheté moi-même (ce ne sont pas des cadeaux) et à chaque fois dans des boutiques de la marque.
Je porte des maillots Vilebrequin depuis au moins quinze ans. Je ne risque pas d’en racheter un seul!
…ni leurs lunettes d’ailleurs, dont les branches cassent systématiquement après quelques semaines (j’en ai acheté trois paires… Les trois cassées en peu de temps).

Même expérience que Clem
À FUIR !!! OUTLET fantôme

Une honte pour une marque qui se dit de LUXE.
Commande passée pour un montant de 240€ lors de leur vente Outlet, je contacte le service client car aucune nouvelle au bout de 5 jours.
On me répond que ma commande à été annulée "faute de stock".
Évidemment l'outlet est terminé et aucune compensation même minime ne m'a été proposé alors que l'ERREUR vient de leur service.
Je trouve ça inadmissible au vu des prix exercés.

I splurged on a pair of Vilebrequin swim shorts. I wore them about 30 times. They tore in the pocket seam when I was taking them off. I contacted the Company and they said I must have snagged them on something;which was wrong.They refused to provide a partial credit or to repair without cost. I wouldn’t care but I paid about $300. Cdn for something that usually costs less than $50. So poor quality and poor service results in a 2 rating.

Sent me a $300 designer suit with small stains on the waistband....refused to replace. Buyer Beware!

Muito insatisfeito. Já sou cliente, já comprei artigos e fui bem atendido. Desta vez, a encomenda não chegou. Passados 15 dias de ter encomendado, não chegou nada e o serviço ao cliente a unica coisa que me disse foi que estão a investigar junto da empresa de entregas. MAU SERVIÇO AO CLIENTE para uma empresa como a Vilebrequim.

Worst online experience ever. Customer service not responding unable to return the products and get a refund!!!!

I had the misfortune of going into the Bicester shopping village store yesterday 9/7/2023 lunch time. Every other store I had been into had welcoming and helpful staff, the best being Longchamp by miles. Really pleasant and helpful.

The lady that 'served' us in Vilebrequin was the complete opposite, I felt she didn't want to be there, that we were troubling her, a really poor attitude. When I said to my family we should leave, she said in a condescending manner , HAVE A NICE DAY.

It would pay retailers to monitor the service in their outlets closely as all it does is contaminate the brand if the service is below par.

We ended up parting with our money in other stores instead.

Truly awful. I know the CEO of VRG the owner of Bicester and will be making my feelings known to him too.

Très déçue! Qualité déplorable ! Tissu qui se déchire au bout de 3 lavages!! Service client complètement hermétique et en boutique (Serris) encore pire!! Incroyable désinvolture

Sadly after buying lots of clothes from Vilebrequin I am afraid to say no more. The choice, quality and even the price has always impressed me but it is the Customer Service, or lack of it that lets this company down. They simple cannot be bothered. Maybe it is the French approach to customer service but it is not mine. Vilebrequin, you have lots of loyal customer