Schöne helle Lampe . Das Anbringen der Lampe war relativ einfach . Der vordere Haltearm senkt sich durch das Gewicht des Lampenschirmes etwas ab wasich eigentlich sehr schade finde .Die Lieferzeit war... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I ordered an Osterich lamp and I crossed my fingers that it would arrive...I was pleasantly surprised that it arrived on time, in perfect order and the quality is fantastic. Once you put it all toget... Näytä lisää
Very good products. I have 3 of their lamps for almost 1 year now & I am very happy with them. they also have very good customer service, I had an issue with one of the deliveries & they helped to sor... Näytä lisää
The light was okay, albeit slightly flimsy and easily scuffed, but the main issue was a requirement to return to China. Make sure to fully check the T&C’s when buying from them. You’re likely better f... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
VAXLAMP is a trustworthy and useful store that specializes in selling room lights and room lamps. It is a professional lighting mall with a wide range of lighting products, including various types of chandeliers, pendant lights, floor lamps, wall lamps, table lamps, and more. Whether you are selecting the right lighting fixtures for your living room, bedroom, kitchen, or office, you can always find suitable products here.
Yhteystiedot
Room 1605, Ho King Commercial Centre, 2-16 Fa Yuen Street, Mongkok, Kowloon,, 999077, Hong Kong, Kiina
- info@vaxlamp.com
- www.vaxlamp.com
3,9
Hyvä
225 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
esperienza negativa in tutto
esperienza negativa in tutto ; Prodotto arrivato con parti rotte e qualità scadente, Consegna a due spedizioni con ritardo, rimborso in discussione con proposte al 50% circa ........
4. kesäkuuta 2025
Vastaus yritykseltä VAXLAMP
Ciao Filippo,
1. Desideri restituire il primo pacco, ma non sei disposto a fornire foto per dimostrare il problema di qualità e non sei disposto a sostenere le spese di spedizione per il reso. In questo caso, non possiamo sostenere le spese di spedizione per il reso e possiamo solo prometterti di rimborsare l'intero importo dopo aver ricevuto il reso.
2. Poiché hai rifiutato di accettare il secondo pacco, per evitare che tu sostenesse le elevate spese di reso UPS, abbiamo concordato di rimborsarti il 50% e di lasciare che UPS abbandonasse il pacco dopo aver negoziato con te. Non ti abbiamo obbligato a farlo.
In definitiva, non sei disposto a negoziare e desideri avviare la procedura di ricorso. Anche noi siamo disposti ad avviare la procedura di ricorso e ad attendere l'esito del ricorso.
Beautyfull lamp
It took a while to revive the lamp but it was worth the wait. Really a beautifull lamp with a gorgeous light glow.
23. toukokuuta 2025
Very well packaged and good quality…
Very well packaged and good quality product. Not the quickest delivery as it came from China but not too bad - couple of weeks. No complaints.
1. toukokuuta 2025
Absolutely love it
I absolutely love everything about my lamb. It just adds a luxurious touch to my living room.
It is exactly as shown on photos
21. toukokuuta 2025
Overpriced for what it is ,took about 4…
Overpriced for what it is ,took about 4 weeks to arrive and it’s not like I cant return it to china .
16. toukokuuta 2025
Vastaus yritykseltä VAXLAMP
Hi Anita,
Sorry for the unpleasant shopping experience caused by you.
Regarding the size, our product page clearly shows the sizes.
Because we ship most of the orders via the tax-prepaid channel, it takes a little longer than before. Normally, it will be delivered within two weeks after the order is placed. Your order was also delivered in two weeks, not four weeks. Hope for your kind understanding.
Good product. Medium shipping quality
Good:
Arrived after 2 weeks as promised.
Lamp looks like advertised. Assembly instructions were clear enough.
Downsides:
Box was damaged and internal styrofoam completely shattered which made a mess and the assembly instructions were torn. One small plastic part of the lamp was damaged.
Edit and lifted to 4 stars: support was super fast to reply and will be sending a spare part.
13. toukokuuta 2025
Buyer beware the lamps are not ESA…
Buyer beware the lamps are not ESA approved. I didn't receive a ground and the metal plate is clearly aluminum and too small for a standard picture. They aren't safe for installation. The feathers were also much smaller making the diameter of the lamp smaller than advertised. Cathy W refused to give me a full refund saying it was preferences not defect. I went back and forth over multiple requests. She asked me to lie on the return shipping to China, reducing the value of the package. LOL. I was out $500. Initially they offered a 20% refund then the upped it to 40% refund. But the 40% only worked out to $148. What a joke. BUYER BEWARE the return policy is a total scam.
13. helmikuuta 2025
Vastaus yritykseltä VAXLAMP
Hi Ashley, we are sorry for the unpleasant shopping experience caused.
We have to clarify the following points for your case.
1. The lamp diameter includes the feathers. It takes some time for the feathers to fall down naturally.
2. The feathers cannot be returned due to customs difficulties. Apart from the feathers' cost, your order value also includes the expensive shipping cost and prepaid tariffs. If you return the lamp body, these costs should be deducted. That is why the return value is less than what you paid. Our purpose is not to ask you to lie on this. Maybe you misunderstood this point. After receiving the lamp body you return, we will refund the full order amount to you.
3. We forgot to provide you with the ground wire, but our lamp is UL-compliant, including the wires, voltage, etc. We were willing to send you the missing parts and provide a 40% refund as compensation. But you only accepted a 40% refund and do not need us to send the parts.
Very satisfied
Although the lamp arrived in a damaged box vax lamp were very quick to respond and send replacement bulbs and apologise for the issue. The lamp is fantastic and great quality I absolutely love it and have recommended the company to all my friends
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Top 10 Sterne
Super Service reagieren schnell auf Mail und klären die Sache schnell. Lieferung war gut. Frau Cathy W. Ist super nett und zuverlässig antworte schnell und zufriedenstellend.
Kennt man heutzutage garnicht mehr.
Super weiter so nur so kann man Kunden behalten.
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Helpful customer support
I could not make it work with dimmer. Had to change all the lamps, but I still had problems. I got in contact with Vaxlamp and they were very helpful in trying to solve the problem. We finally agreed on a full refund. Good service!
10. toukokuuta 2025
Vastaus yritykseltä VAXLAMP
Hi Erik, we have sent you an email to follow up on this issue. Please check it and kindly reply to us. Thank you.
The Feather Lamp that I ordered is so…
The Feather Lamp that I ordered is so magical🤩🤩🤩
It Looks so luxury and like a real Palm Tree❗️
10. huhtikuuta 2025
Die Lampe ist sehr schön
Die Lampe ist sehr schön! Zusätzlich kann man die Lichtfarbe ändern. Ich bin mit diesem Kauf sehr zufrieden.
26. maaliskuuta 2025
From the time you placed the order up…
From the time you placed the order up to the time it was shipped n delivered. It was an excellent experience
22. maaliskuuta 2025
Super friendly Customer support
Super friendly customer support open for all your questions
15. maaliskuuta 2025
Beställde en fjäderstrutslampa som jag…
Beställde en fjäderstrutslampa som jag dock inte var nöjd med färgen jag valde. Fick omedelbart respons tillbaka och nya fjädrar. Mycket nöjd med servicen.
Tack Cathy🌹
28. helmikuuta 2025
The remote attached to the devise did…
The remote attached to the devise did not work. There were no instructions attached to the deliveries. This is a Chinese based company masquerading as a uk shop
26. helmikuuta 2025
Vastaus yritykseltä VAXLAMP
Hi James, we are not masquerading, the contact page shows all our information.
We are waiting for your remote picture to send you the correct instructions. Please get back to us soon. Thank you.
Kan je beter gelijk in China bestellen
Aardige lamp gekocht voor aardige prijs. Maar het moest uit China komen. Duurde lang. Ik maakte me ook geen illusies over retourneren. Dan kan je beter voor een schijntje hetzelfde product via zo'n Chines site kopen.
22. maaliskuuta 2025
Oma-aloitteinen arvostelu
Très belle pièce le lustre est…
Très belle pièce le lustre est magistral
Envoi rapide et propre
Merci
28. helmikuuta 2025
When picking up the package
When picking up the package, additional customs costs had to be paid. The lamp looks even cheaper than expected and was quite difficult to hang. The light shines brightly and annoyingly that you cannot automatically choose the warm light but always have to click through the cold light first.
28/03/25
I am very happy with the response of VAXLamp where they will refund the extra customs costs and provide an extra system so that the lamp only gives the warm light.
For this reason, I am reviewing my appreciation and can conclude that I am satisfied with my purchase.
24. helmikuuta 2025
Vastaus yritykseltä VAXLAMP
Hi Mieke, we have sent the following solutions to you by email.
1. We can refund the tax to you.
2. Your wall linear light has three color temperatures, which are controlled via the wall switch. If you only need the warm color, we can provide a single warm LED driver and warm light source for replacement.
Please reply to us so that we can solve them for you. Thank you.
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