Usemygift Arvostelua 

I purchased 3 necklaces I paid for them on May 28th 2020 I have not heard back from you about the delivery date Sherri Northern 2627 krum street Alton Illinois 62002 one was Marlon,Pamela and Belle

Christmas present gift so we decided to use this for my partners 50th Birthday in March. We were going to extend for a couple more nights but decided to find a nicer hotel, 2 nights were enough. Negatives on the “usemygift” Only 2 locations to choice from in the area we liked. We chose the kings arms Hotel in temple sowerby. Negatives on the Kings Arms....Room was dated, odd taps, old carpet in the bathroom which is unhygienic, toilet didn’t flush properly, only a small double bed and flat pillows, small tv, had to ask for toilet paper. Only a one hour slot for breakfast (8-9) which when on holiday is far to early so we ate out.Check out at 10am. Didn’t see management only when a customer wanted chips instead of mash potato ( chef wouldn’t accommodate, could understand if it was a la carte menu but for sausage and mash.... positive... we ordered food and couldn’t fault it, basic pub grub but again for basic pub food it was slightly expensive. Should have had afternoon tea included but a cup of tea and a plain scone wasn't quite what we expected, we never even bothered to order. Would we visit the Kings Arms again.... definitely Not! Would we be delighted to receive another gift card from this company, definitely not.

Used the system to book a meal weeks in advance.
Checked 2 weeks before on system and the booking was still showing as pending so I left it, tried to log in the week before and it wouldn't let me in so got in touch with them only to be told that they had an issue with their system and the booking hadn't gone through and now the restaurant was fully booked!!!!
The lady on the chat was very helpful and did reset the voucher for me to rebook.

Awful company never booked our room, booked it nearly 2 weeks in advance when you only needed 2 days prior booking time. A week passed and heard nothing from them so I rang up asking what went on, they said we can see you have tried to book but nothing has come through which makes no sense, then was told they had IT problems this week that is why, but looking on these reviews that's a lie. I then asked the woman to book it for me now over the phone and she said no I cant sorry I'm going home soon, this was at like half hour before the phone lines were shutting, just dont risk your money this company needs shutting down.

you cant get booked in, its a scam, they just steal your money

Absolutely rubbish. The show I ordered online , wasn't the show I was given when I got through. Trying to organize a date with them is useless and then because
We wanted a matinee, we couldn't have the afternoon tea, so I asked for the dinner instead and guess what, computer says no!!! The customer service is absolute crap!
Debenhams should not endorse these gifts and I will be contacting them too

Me and my wife were given a 2 night break away gift for christmas that we were very much looking forward to, but unfortunately this has been nothing short of a disaster.
First up, registering. In order to book it they request the code from the receipt that came with the purchase. Makes absolutely no sense whatsoever as we now know how much it cost. This is clearly not right and the system that is in place for this needs changed.
Second up, the booking. Once we found a hotel that we liked we had to pick 3 dates. This system is even worse than the receipt. 3 dates selected. An email a week and a half later to tell us that they were unavailable. So what then? No mention of what dates are available, just that the ones we chose weren't. That is a daft set up. Messaged back to ask what dates are available and we have heard nothing. The reviews on this tell their own story. Avoid this company. It's a shambles and a scam.

Appalling (lack of) customer service. Unable to use my voucher at all by the expiry date due to illness and no extenuating circumstances or even option to pay extra to extend. Really sad about this as was a gift I was looking forward to and is honestly the worst customer service and lack of understanding I have received

got a two night escape and afternoon tea for two of daughter for xmas i could not arrange to book hotel myself as they wanted the receipt to be e-mailed to them for proof so it meant I had to see how much my gift cost which does not seem right and have had nothing but hassle trying to get it all sorted tried three locations before we got sorted and had to go to different hotel for afternoon tea as could not get hotel we wanted for both never ever recommend to anybody keep well away

Very poor customer service and extremely limited availability to use the voucher. I asked customer service to help arrange a date. They gave us dates to choose but then never responded, knowing full well that the voucher was about to run out.

Complete waste of money. Feel sorry for the person who brought me this gift.

Robbery at it's best £199 wasted on something that never worked tried to book no success they kept saying it was never activated but all my details were there when I put the code in phoned several times until the finally it ran out of date its says on the website you can extend the date for a further £20 tried but told it was not activated and therefore I couldn't use it. never use this company the gift card was for our golden wedding anniversary and was activated in store at debenhams going today to see if they can do anything.

Absolutely awful company. A friend bought us a voucher for a meal experience. After a lot of trouble validating and many telephone calls to the company, finally given validation. Then tried to book the experiences which in every case was fully booked. Finally ended up with a choice two and a half hours drive away, which turned out to be a poor experience and not worth the money spent....then two and a half hours drive back.

Now my daughter has bought us an English Heritage Experience through the same company.....after typing the activation number in their website now wants details of the receipt from where she bought it. She finally found this in her past receipts and had to send it over to us for the website (and we of course now know the large generous sum she paid for our present). I've now just typed in the required information from the receipt and guess what? The website says it can't validate it! So here we go again, and I've had to scan in both sides of the receipt, create a pdf, and send it off to Activity Superstore to ask them to validate it directly. I guess you can work on the principle that if you're not Tech Savvy enough you will give up?

Awful company, tried to use the voucher afew months after getting it, website was down, tried again a month later then its telling me invalid code. No response to my email, pretty sure this is a big scam, don't waste your money

Awful service . Code had been allocated to someone else as well as me. Completely unhelpful as needed to use by 1st December. Don’t use !!! Horrendous

Tried to use the voucher but was unable to book. Below is a copy of the chat as it was not possible to email.
12/5/2019
[Chat]
One moment while we check for an available agent.
1:53:17 PM
[Sophie] just entered
1:53:40 PM
[Sophie]
Good afternoon Kenneth, I hope you are well. How can I help you today?
1:53:55 PM
kenneth
I am unable to access the site to book a hotel with voucher GKVV-102-886
1:55:11 PM
[Sophie]
The reason for this is because your voucher expired on the 1st December 2019, which is the date you need to book and take your voucher by. I can confirm you are welcome to extend your voucher for a further 6 months for a fee of £20. To process this please call us on 0371 384 1025 and a customer advisor will be happy to assist you. Our phone lines are open Monday to Thursday 9am until 5:30pm and Friday 9am until 2pm. Please be aware this will need to be done before the end of December otherwise it will become void and it can only be extended once.
1:56:55 PM
kenneth
can I access the hotel locations to see if there is a suitable hotel before i phone and extend the period. and. Why is it necessary to pay to extend when surely the longer you hold the funds the better.
2:01:02 PM
[Sophie]
I am sorry the locations are not accessible unless the voucher is in date.
2:01:58 PM
kenneth
Why does the voucher expire
2:02:19 PM
[Sophie]
All vouchers have an expiry date Kenneth, we do state in our terms and conditions that you need to validate, book and take your experience by the expiry date.
2:03:12 PM
There is an option to pay to extend if you wish to use your voucher.
2:03:21 PM
kenneth
can i have a refund of the voucher rather than extend
2:03:52 PM
[Sophie]
The voucher has been validated so you can no longer obtain a refund, I am very sorry.
2:04:45 PM
kenneth
so what happens to the money paid
2:05:15 PM
[Sophie]
It will be shared between ourselves and the retailer it was purchased from
2:06:29 PM
kenneth
You mean you just pocket the money without supplying anything
2:07:39 PM
[Sophie]
I can confirm when you validated your voucher in June you have had that time until the 1st Decebmber to book and take your experience.
2:08:37 PM
kenneth
That does not answer my question
2:09:20 PM
the question was......You mean you just pocket the money without supplying anything
2:10:54 PM
[Sophie]
I was explaining you have been provided with your experience but you have not used it in the tiem frame you was given
2:11:22 PM
time*

2:11:29 PM
kenneth
Can I request that the money be paid to a charity rather than be simply taken without any thing supplied
2:12:45 PM
[Sophie]
I am very sorry I cannot help any further today Kenneth, take care.
2:14:48 PM
kenneth
are you avoiding my request in order to keep the funds rather than give them to a charity
2:16:02 PM
[Sophie]
I can pass on your request, but I cannot confirm this can be done. This is not my decision that can be made.
2:17:11 PM
kenneth
Please let me know the outcome of my request by emailing me at ****************
2:18:18 PM
[Sophie]
It is very unlikely we will be able to do your request and I will not be informed if this goes through or not, I can only apologise, I cannot help you any further Kenneth.
2:20:04 PM
kenneth
Thank you Sophie. If I do not hear anything back confirming my request I will copy this on Google etc
2:21:53 PM

My fault for leaving things until the voucher was about to expire, but a nightmare dealing with them to exchange for something that was available.

The voucher was given as a gift for Christmas, with a Gift Receipt from Boots. Clearly, I didn't have a receipt with the price on - it was a present, after all.

So, the web site said do a scan of the barcode on the voucher, which came up with a price of GBP34. Silly me, I though that when the web site said you can exchange vouchers for another experience up to that same value for no extra cost, that would be true.

Not with this company.

When I went through the tortuous process of exchanging the voucher, the transfer value came up at £29. My exchange was £34, so the Activity Superstore wanted me to pay an additional £5. Not a lot, but it is the principle of lack of fair play that rankled.

With no customer service number to phone, I resorted to online chat. Not satisfactory, as you can tell from the transcript below:

[Chat] One moment while we check for an available agent.

[Holly] Hi Gilbert, how can I help?

Gilbert I am trying to exchange a train ride voucher for an afternoon tea. I have validated the voucher, but the exchange value is showing as £29. The QR code shows the price as £34. Why the reduction, as your web site says vouchers can be exchanged without a fee?
Gilbert Also. the only options being shown on your web site are resend details, book, extend or come back later. There is no option to exchange. How do I do the switch?

[Holly] Please could I have your voucher number and I will be able to tell you how much was spent on your experience

Gilbert XXX-NNN-NNN-NNN
Gilbert After activation, the voucher # is XXXXNNNNNNNN
Gilbert I have just scanned the voucher barcode again and it clearly shows the value as GBP34

[Holly] I have just put this number into our system and can see that £29 was spent on this voucher. If you can provide us with a receipt indicating the £34 was spent we will be able to look into this further for you

Gilbert This was a present, so I don't have the receipt showing a value, only a Gift Experience Receipt. In any case, instructions on your web site clearly tell me to scan the barcode to get the value , which shows GBP34.
Gilbert In any case, I also need to know how to do the voucher exchange as how that is done is not clear on your web site, as described above.

[Holly] To exchange your voucher you will need to visit (usemygift web site address provided) and log in. You will then be presented with the exchange option on the right hand side of the screen.

Gilbert Right, now I have the exchange button visible, but I am being asked to pay an additional £5. That's not right, when the value from the barcode scan is clearly £34, NOT £29.
Gilbert I can send you a scan, which clearly shows the activation #, barcode and scan result, to prove my point.

[Holly] Unfortunately the amount spent on this voucher is £29. The barcode you are using is not a proof of purchase it is simply stating how much Steam train Ride now costs in Boots. When your voucher was bought, £29 was spent. Unless you can provide us with the receipt stating otherwise, you will need to pay £5 to upgrade. I am sorry for the disappointment this may cause.

Gilbert Sorry, but the barcode scan shows £34. Your web site states to do that if a receipt is not available. There is no 'price has changed' wiggle room.

[Holly] I am sorry but without proof of purchase stating that £34 was spent on this voucher, we are unable to pay the £5 upgrade fee for you.

Gilbert OK, Facebook and trading standards reports it is then.

[Holly] I am sorry for any disappointment caused. You are welcome to write into customer service (email address provided) to express your concerns.

Gilbert I certainly will. Please ensure the transcript is emailed, so that I can include it with the complaint and screenshot of the voucher and scan.

[Holly] You will receive a transcript automatically once the chat has ended.

[Holly] I will shortly be terminating the chat. If you need further assistance, please do get back in touch or email customer support (email address provided). Thank you and I hope you have a great day.

Aaaaaaagh. Don't use them, just don't.

Appalling. Total waste of money. I was gifted a Wine Tour for 2 people which a friend had purchased for £30. Firstly, there was only one venue remotely accessible, but unfortunately there were no tours available. I fully intended to contact the company then, but did not have chance. It might be my fault, but also assumed as there was such limited availability that as long as the tour was booked before the expiry date, it would be fine - that is not the case, the "experience" has to be completed by then. It is hardly worth travelling across the country to some remote place for a £30 gift! I subsequently tried to utilise it and was delighted to see that the original "accessible" venue had added more tours, and additionally there was a new, local venue which was brilliant for me. Sadly, the website would not accept my voucher code so had to contact the company (appallingly NO phone number). They allegedly sorted the issue, but still would not work, then they said I would need to extend as was getting close to expiry date at a cost of £20! What a joke, what a con. I am also contacting retail company where this was purchased to recommend they review what they are selling. Avoid at all costs!

Paid extra on top of voucher value to do an experience that I wanted (which is more than the price if you booked it direct anyway) validation without the receipt is exceptionally difficult as it was a gift and shouldn't be expected that you'll get the receipt with it.

Also can't view availability for your activity without buying the voucher first to see if it's worth it. Hopefully their refund process will be better but from the experience so far I'm not hopeful

given charming inns as gift, had receipt as smiths cashier made this clear, but I had a stroke and cannot travel easily, no hotels near rang spoke to customer service at activity superstore. who said I had to contact use my gift , the year is nearly up. managed to change to a day out at shard. now having problems with gift of balloon trip to my son need to add another person but no phone number to call. rubbish company would never use them again they take your money but are not helpful a rip off

Same as all the other reviews, without the till receipt I can't use it. My daughter gave this to me as a gift before she moved to Denver, so she has not kept her receipts and has changed her bank making it impossible to validate the voucher. This company has stolen her money effectively and capitalised on people's feelings and generosity, they are downright highway robbery!