UKCarParkManagement Arvostelua 

UK CPM Ltd issued me a ticket despite being on a public road, and them having no authority to issue tickets there. I made enquiries to confirm that I was on a public road and appealed. No reply. I complained to the DVLA that they had accessed my data incorrectly, to which the DVLA confirmed that the ticket had been cancelled, but UK CPM still didn't. Many emails later, UK CPM provided no proof that they had told me that the ticket had been cancelled, although they did state that they believed they had been allowed to issue a ticket at the time and that the signage was correct, and that they had accessed DVLA data correctly. Eventually, two months and several emails later, and complaining via their colleagues at the IPC (another pointless endeavour) I eventually got a reply back with a copy of the email from the IPC. They had sent it to the wrong address, sending my details to someone else. They also claimed that they had originally been permitted to issue tickets at the location which I do not believe is the case, but they refuse to admit any wrongdoing.

They cannot be trusted to handle data correctly, and obtain it when they have no need to do so, protecting themselves under the guise of "we believed we could at the time".

Nasty money grabbing scumbags no better than parasite drug dealers never answer their phones no email address non accountable companies like this need dealing with totally out of order !!!!!!!

I am extremely disappointed with UKCPM's conduct. The vehicle was stationary for mere minutes to unload bulky furniture for a resident—a permitted "vicissitude of travel" and NOT parking, as established in the case Homeguard Services v Jopson [2016].

Despite following their process and providing signed authorisation for the driver to discuss the case, UKCPM:
Ignored established legal precedent regarding loading rights.

They also Implemented "mail flow rules" via their Office 365 server (parkwatchccouk.onmicrosoft.com) to block my email address once the charge was settled under duress.

It is deeply concerning that a member of the IPC uses technical blocks to prevent motorists from exercising their right to complain. This is a predatory business model that prioritises profit over fair enforcement.

Parked in a hopital car park , followed the instructions on there parking for disable parking which stated scan blue badge at a pay machine , no mention off having to display it as well . Seven days later i have received a fine for £100 for failing to display the blue badge in my car wimdow. This company is misleading the general public , have put in appeal to try and get this over turned . Other people are saying they are getting fines while away trying to scan there badgers nearly 5 minutes away . Disabled parking is supposed to be free. How can it be right when you follow there own parking notices and they still find away to fine you .

BERZERK Birmingham, Findlay Road, Kings Heath - NOTE: Beware of the cameras installed by the UK Car Park Management (CPM) at the site taking pictures with timestamp at the “entrance” and “exit” with no regards to how long a customer spent looking for manoeuvring their busy carpark to find the parking. They will disregard the grace period which should be given to customers to find a parking slot and read their terms - their own T&C on their website make allowance for a 10-15 mins grace period yet the appeals get rejected as according to them this does not fall under the category of Annex F the Appeals Charter of the Single Code of Practice -- a minute over the allowed time and you’ve got the PCN!

sector_single_Code_of_Practice_Version_1.1_130225.pdf

Please note the exact time you enter the Burzerk car park area and leave to the dot not staying a minute over (I know easier said than done with small children), as the spineless scums would happily issue you a PCN and reject your appeal even when the reason you overstayed a little was due to the grid lock inside the carpark of theirs with customers spending 10-15 minutes just to find a parking spot in that very busy carpark. Shameful behaviour of these car park management companies — why not install a payment machine issuing tickets with timestamps for customers to use as reminders or better still a mobile app payment system with parking time extension option but no they will never do that as where is the easy money for them in that..

I need a permit to park in my own parking space. But, I can't pay online because the payment option is constantly down. They don't respond to emails. They cut you off after waiting for a period of time when phoning, and they don't call you back, with the call back feature. A bunch h of wasters. I will bet you a pound to a penny though, when I get a ticket for not showing a valid permit. They'll be in contact.

awful company, awful contact centre, twice I have tried to call and was on hold for 45 minutes moving from 'caller 6' to 'caller 4' and on the other occasion I only moved from'5' to '4' in similar time frame, email addresses are no reply, the appeals process is clunky. and the signage at the NHS car park where I parked was difficult to notice that the area I parked in was not available to non-staff, it was just a part of the main car park and as I knew I had to pay to park, I did not take notice of the signs changing from pay here to some other text. I am very disappointed, I paid through the card machine at the entrance but was fined for using the wrong section. I had absolutely no idea it was thew wrong section, no one told me not to park there, so I parked and paid as I expected, but later received a notice that I had a PCN

I could accept it more easily

Kingston Hospital: Dropped off my passenger so she could see her consultant on time. Drove around the car park which required exiting & re-entry about 6 times in an attempt to find a space. Eventually parked up not in a bay & waited for about 10 minutes for one to become free. Went to outpatients and we went back to the car park. I went to pay at the machine, which seemed to have my entry down from entry one NOT from when I eventually managed to get a space. Queried this and in the meantime she'd exited the car park to not cause a jam & re-entered. I went back to the machine to pay and it told me nothing to pay. Have now spent 5 phone calls to CPM listening to rubbish music, been put through to the wrong department twice, phone cut off once and now, some 40 minutes later listening to crap music still no nearer to sorting this out or indeed anyone answering the phone. Totally inept cowboy company as per every other privatised parking company. The NHS should be ashamed of themselves allowing these people anywhere near their hospitals.

Fraud and deception is a criminal offence. Employees that take photos yet fake the time on letters is illegal. Even sending a so called second letter without sending the first to increase the fake fine is immoral, but i guess if you are willing to break the law morals don’t really rate high on the radar does it.

I do plan to report this as tickets i can understand is a way of life now but fake tickets are a criminal offence.

Updated: i have no reported this to Action fraud and will be sending a copy to my MP

Despite paying for parking as required CPM still sent me a parking charge of £70. They made no attempt to provide evidence that I had not paid for parking or did they check their machine logs (my reg was entered for each ticket bought). They even rejected my initial appeal. It was left for to to take it to the Independent Appeals Service to get the charge dropped. I was inconvenienced in having to appeal twice (once to CPM and once to IAS) and revisit parking area to take photos etc for appeal. CPM don't care about this, they just want to pressure people into paying the fines. They should not be allowed to operate in this way. I was taking my elderly mum for cancer treatment. CPM made this experience worse than it already was.

Awful company. Someone should check this company they steal the money from people ,they do what they want !!!! Company is big scam

Absolutely horrendous.
Parked to have lunch tried the app but nowhere to register your disabled badge.. rang over 14 times the number on the board and no answer as constantly engaged... Even rang the management company number advertised and that was all automated and you couldn't talk to anybody.. I had to end up paying for parking to find yet again it was free parking as we ate in the restaurant that asked again for your number plate... There were no clear signs of this in the carpark and no clear signs within the burnt stub pub and staff in pub useless ... I have contacted Sippi through email and they have denied me my full payment I paid back even though I have sent all proof of disability badge, recipe from restaurant pub and recipe from online app Sippi... I know it was only £2.30 and they only paid back £2 saying they can't pay back a conssion or something like that feeling as in terms and conditions and like I explained to them IT SHOULD HAVE BEEN FREE ANYWAY... if you let me register my blue badge which I couldn't as couldn't speak to anyone and no way of doing it on app... Disgusting customer service, ridiculous and useless app.. awful response from customer service and I'm now getting blanked ... Rip of private car parking companies like this make me sick... ZERO STAR FOR THE WORSE SERVICE

Disgraceful punitive, disorganised company. Fining anyone and everyone despite paying, having permits, disabled badges. Immoral at best illegal at worst. Despicable!

Absolutely disgusting bunch of charlatans!
I paid for parking, got a receipt and then have received a PCN. Not to me, I hasten to add, but the Lease company my car is from!
It is disgraceful that a company like this has been instructed to manage car parking at a hospital when they are clearly a just a money-making racquet!
If I could give them minus stars I would!

As a dedicated NHS doctor with many years of service at my hospital, I've never felt more humiliated and undervalued than when dealing with UK Car Park Management Ltd. These so-called "parking managers" are nothing short of predatory, slapping hefty fines on essential healthcare workers who are already stretched thin saving lives. I received a £100 parking charge for parking in a non-designated area – not blocking anything, with my valid staff permit clearly displayed – simply because the staff car parks are chronically overcrowded.
Every morning, we rush to work, hearts pounding, knowing patients are waiting, only to waste precious time circling for non-existent spots or parking in nearby streets and supermarkets, risking even more fines. This isn't just inconvenient; it's dangerous. Delays mean slower responses to emergencies, potentially endangering lives. Yet UK CPM couldn't care less – they ignore mitigating circumstances, breach their own industry's Code of Practice on fairness and proportionality, and treat us like criminals rather than the frontline heroes we are during crises like COVID.

It's humiliating to be penalized for doing our jobs, especially when past hospital permissions allowed overflow parking. Since this company took over, it's been a relentless stream of tickets, prioritizing profit over people. They humiliate NHS staff by enforcing these unfair rules rigidly, adding unnecessary stress to an already burnout-prone profession. Avoid this company at all costs – they're damaging the NHS and public trust. I urge regulators to investigate their tactics!

Awful company. I’ve had a parking permit at my property for 4 years, parked in the same car park with no issues. Now all of a sudden I’ve had two tickets in two months on random days as I’m not displaying a valid permit when you can clearly see my permit in their evidence photos. They’ve rejected my appeal as apparently I was not displaying a valid permit when you can clearly see it in the photos?? How is it not valid for one day out of the month but it is every other day? Absolute con of a company and I will not be paying for their staff not knowing how to do their job

This Company is merciless in their approach to the public. Parked at Stepping Hill hospital and paid for a ticket which gave me more time than I needed. For some reason they sent me a PCN even though I paid. I assumed once I appealed they would have realised their error and voided the charge. They did the opposite and denied the appeal even though I had paid and no rules were broken. They are extremely bullyish in their approach and tone hoping to frighten the public into paying even when they don't owe anything. This is a money making racket and the practices of the Company need to be looked into by an independent body.

I have a valid parking permit and yet they still managed to fine me saying the top right corner of the permit wasn't visible. Sent them a picture of the permit with my appeal. Obviously they understand and appreciate my concerns but still make me pay the fine. I could try to keep fight but I have a feeling it wouldn't matter. Hard to describe how disappointed I am.

A money making company. They give out penalty tickets for NO valid reason. Staff are not trained in their jobs how to give out car parking tickets. Staff members are absolutely RUDE. I’ve had a on going issue with this company, would stay FAR AWAY from this money make scheme.

Unscrupulous company, far too many cases of them claiming to have sent first letters that don't arrive, so people are denied the chance to pay a discounted charge.

CPM don't have to prove receipt of their PCN letter, and it's impossible for the motorist to prove they haven't received it, so there's a huge incentive for them to falsely claim to have sent them, so they can make more money. Sharp practice.

Their staff advised me to appeal the charge given that I hadn't had chance to pay the lower fee, knowing full well that they won't look at appeals sent after 21 days from the first letter. The Final Chance Before Action letter you do get is sent to arrive after that window so it's impossible for you appeal in time. Consequently they deny your appeal purely on that basis, and simultaneously send your case to the debt collection agency, doubling your charge to £140. Also, they automatically bounce back complaints sent to one of their publicised complaints email address. Someone should investigate their despicable practices.