Tout d'abord je tiens à dire que je comprends le mécontentement des clients au sujet deTrack-Racer , je suis sur le discord TR et beaucoup de retard sur les livraisons. Maintenant parlons de m... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered the tr160 v5 plus some accessoires the rig looks good but the manual needs some real work. On 1 page the seat is the back part and later its the front making its almost impossible to know wh... Näytä lisää
Yritys on vastannut
DE MAUVAIS PROFESSIONNELS ET ILS NE RESPECTENT PAS LES RÈGLES DE LOIS ! Commande (TREU61720) passée le 18/08/2026, nous sommes le 13/10/2026 et nous n'avons toujours pas notre commande comp... Näytä lisää
Ordered a full kit TR160s Upon arrival built the whole thing and got a few hours into it before I had a warranty issue with the recliner seat I had bought from Trak Racer. Contacted the warr... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Since 2008 Trak Racer has been designing and pioneering the best value, high-end gaming platforms and accessories. Trak Racer products are made from the highest quality materials that offer unsurpassed durability. To back this, Trak Racer offers warranties that give customers peace of mind over the long-term. From extensive research in both real-world motor-sports racing and game simulation, Trak Racer understands the importance of design, cutting-edge engineering and knowing what it takes to give you an edge over your competition. The Track Racer design aesthetic brings not only high levels of functionality, but also quickly becomes a showpiece in any room, office or showroom. The design process that underpins each Trak Racer product ensures ergonomics that providee unsurpassed comfort for longest competitive racing events. Trak Racer products are highly compatible with all console and PC based platforms and support a vast array of game peripherals. This ensures that you won’t be locked into a platform and provides high levels of future proofing. At Trak Racer we’re not interested in building the cheapest, lightest and the simplest gaming platforms. We focus on bringing the best value, high-end gaming experience that won’t look like a home-made DIY product. Our products live up to the highest competitive standards our users demand.
Yhteystiedot
Australia
- help.trakracer.com
- www.trakracer.com
3,6
Keskitasoinen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 86 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Overpriced metal
Overpriced metal
Expensive pieces of metal, but the plates you can't find them cheaper anywhere, so this is your only option.
For the extruded aluminum pieces, you can find cheaper options in temu.
22. joulukuuta 2025
Vastaus yritykseltä Trak Racer
Thank you for your review. Please note that the TEMU options use different walled profiles which do flex under tensions while ours dont.
Extrusion profiles can differ vastly with material qualtiy, rigidity and also wall strenght in the middle.
The Trak Racer Team
Terrible customer service
Terrible customer service, terrible shipping practices and cheap boxes used which arrived damaged and falling apart. Unacceptable for an expensive high-line product. Then when I asked to return one item that doesn’t fit my needs, I’m told to pay for return shipping etc, which costs 50% the price of the part. Your business practice and model are in need of serious revision. Ya’ll Re lucky I’m not a YouTuber with an interest in publicizing this. Should be ashamed of yourself.
4. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Our Terms & Conditions and Shipping & Returns policy are clearly published on our website and available to review before placing an order. These outline return shipping responsibilities and applicable costs and are visible before checkout.
We are not a try-before-you-buy service, and we do not operate under the same model as large marketplaces. Returns for items that are not faulty are handled strictly in line with our stated policies.
Regarding your support experience, our records show that Danny handled your case promptly, professionally, and with clear communication throughout. Multiple responses were provided in a timely manner to assist you.
Packaging and shipping standards are continuously reviewed and improved, and we take feedback seriously. However, our policies are applied consistently and transparently to all customers.
The Trak Racer Team
A number of short comings.
Website isn't very clear on compatibility with brands. Manuals are outdated and in many cases unclear. Returns take forever to get approved. Boxes are not marked st all for item contents, and packaging isnt the best for such heavy products.
3. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you for your feedback.
We’d like to clarify a few points: every product page includes a compatibility chart, and customers are encouraged to contact our support team if their equipment is not listed. Our manuals are also continuously being reviewed and updated to improve clarity and accuracy.
All boxes are labeled with the corresponding SKU on the side to indicate their contents, and our packaging is designed to protect heavy items during transit, but there are also iprovements on the way were needed.
We understand that returns can sometimes take longer than expected due to inspection and processing requirements, and we are working to improve turnaround times.
We appreciate you taking the time to share your experience and will continue working to improve our service.
The Trak Racer Team
Fast shipping and high quality items at…
Fast shipping and high quality items at a good price, can't beat it!
3. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you for your feedback! We’re glad you’re happy with the fast shipping and quality of your Trak Racer products.
The Trak Racer Team
You could answer my email
2. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Our records show that your last email contact was opened on Tue, 27 Jan 2026 at 6:44 PM.
The case was properly handled by our agent, and you responded on Thu, 5 Feb 2026 at 10:08 AM thanking them for resolving the issue. Since then, no new enquiry has been submitted.
Please ensure that any further questions are sent through the contact form on our website so they can be properly logged and addressed.
The Trak Racer Team
Still haven’t received my purchase?
Still haven’t received my purchase?? Looks like it’s just sitting somewhere here in Ohio.
And not real happy with a purchase back in December, it hasn’t even shipped yet.
2. helmikuuta 2026
Vastaus yritykseltä Trak Racer
We’ve checked the order number you provided. According to our records, the item appears to have been lost in transit by FedEx.
Instead of leaving a 1-star review, please contact us directly so we can resolve this. We cannot track or fix lost shipments on our own without your cooperation, as FedEx does not provide details to us automatically.
The Trak Racer Team
Very happy! Solid Rig!
Everything arrived within a week in good condition. I got the TR160 with oversized seat brackets, bass shaker plate, inverted pedal tray, integrated monitor stand, keyboard tray, and PC shelf. Rig is extremely solid and looks great. It took three days to mount everything. I’m very happy with my purchase.
My only gripe is the organization of the some of the parts and the instructions. I had to email and go online to find out of date manuals (eg inverted pedal tray) which I’m not even sure are correct. There are many extra parts that aren’t referenced in the manuals as well, not just screws. At some point you end up winging it and hoping for the best. Also wish it gave you some examples or guidance on how to mount some things rather than you having to go on Reddit to get inspiration.
19. tammikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you for your detailed feedback and for choosing Trak Racer. We’re glad to hear you’re very happy with your TR160 setup and that everything arrived quickly and in good condition.
Our manuals are regularly reviewed and updated, and if there is ever any uncertainty, our support team is always available to assist. We also include spare parts such as bolts and T-nuts as standard to ensure customers have extras if needed during assembly.
We appreciate your input regarding documentation and guidance, and this has been noted for future improvements. If you have any further questions or need assistance, please don’t hesitate to contact our support team.
The Trak Racer Team
It has been a few months since I placed…
It has been a few months since I placed an order which I eventually had to cancel after waiting 6 weeks without a single item being shipped and the experience has caused such a sour taste in my mouth that I literally can't get it out of my head, I spent years waiting to order a SIM rig and when I finally took the plunge Trak Racer absolutely destroyed my entire enthusiasm for the hobby and delivered just an abysmal service
After weeks of no shipping updates I contacted the company to see where the order was to be told many items weren't in stock (it never said this in the website otherwise I wouldn't have placed the order) this went on for weeks, with them saying "stock will arrive next week" then next week would come but guess what? No stock, but the final kicker was seeing the items I had ordered on sale on their website while I was waiting for it to be shipped... No apology, no compensation as to bring my order down to the price that was currently on their website after keeping me waiting 5/6 weeks... That's when I cancelled my order, atleast I got my money back relatively quickly that's all the good i can say.
This company really is the worst that I have ever dealt with I really implore people to look elsewhere when getting into this hobby as trak racer absolutely destroyed this hobby for me.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trak Racer
We are sorry to hear that you were disappointed with your experience and understand how frustrating long delays can be.
We did request further information from you via Trustpilot in order to review your case in detail. Unfortunately, as this information was not provided, we were unable to fully investigate or verify the circumstances surrounding your order.
During high-demand periods, some items can experience unexpected stock delays, which are communicated on our website at the time of sale. Once your cancellation request was received, it was processed promptly and your payment was refunded in full.
We regret that this experience affected your enthusiasm for the hobby and appreciate your feedback, which helps us continue improving our service.
The Trak Racer Team
Superb product
Superb service, product and pricing, I was looking for monitor VESA mounts and everywhere they are between 60$ to 100$ each well at track racer you can get a kit of 3 for 120$ what lol ....I got them and they are perfect very easy to install and adjust. Also I'm in Canada and all the gear for SIM racing normally comes from the States and is very expensive the fact that Track racer as a warehouse in Canada it's easier to buy gear and farter shipping.
Thank you Track racer.
Paulo Reis
14. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trak Racer
Thank you very much for the awesome review and also for mentioning the fair pricing. Enjoy the easyness of monitor adjustment.
The Trak Racer Team
Vastaus yritykseltä Trak Racer
What a great review. Than you very much for the kind words.
The Trak Racer Team
Great product with fast shipping
Great product with fast shipping. Good design and easy to assemble.
2. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you. We love to hear that all was shipped fast and you love the design and assembley.
The Trak Racer Team
I finally got the dampers it’s a shame…
I finally got the dampers it’s a shame I had to say I was going to get a back charge on my card to get it done this is the first problem I have had with them before this I was very happy to do business with them hopefully they will do better in the future
John Z
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trak Racer
Hello John,
we are sorry to hear that there was an issue with one of the orders of yours recently.
We still thank you for your trust and want to point out that those are rare occasions and while we understand that this can cause frustration we are certain you will have no issues with future orders as you are used to with us before.
The Trak Racer Team
Love my simulator
Love my simulator, trying to get it finished up. Everything I've ordered shows up right away, and is top notch stuff!💯
2. helmikuuta 2026
Vastaus yritykseltä Trak Racer
We are very grateful for your awesome review and your continued support.
The Trak Racer Team
Best price online
Best price online, fast shipping. Always a great experience buying from Trak Racer
19. tammikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you very much. We are very happy to hear that you like the prices and also want to thank you for your continuous support.
The Trak Racer Team
Unacceptable Delays and Incomplete Order
Order still incomplete – no resolution
Following my previous review, I want to clarify that the issue is not about shipping costs.
My order (TREU52790) placed on January 2nd is still incomplete, and the missing part makes the rig completely unusable.
I have already contacted support with the order number ((TREU52790), and tracking details, yet there is still no clear or definitive resolution.
Waiting over one and a half months for a complete product is simply not acceptable.
15. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trak Racer
Dear Sir,
thank you for your information and we do apologize for the issues. As far as I can see all necessary actions were taken by now from Bryan to have the parts you are missing ( Pedal mount) being sent out to you by this week.
Please stay in contact with Cryan till this is resolved.
The Trak Racer Team
What online companies should be
Website was easy to navigate with clear product descriptions (surprisingly a rare feat these days), simple checkout and fast shipping.
19. tammikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you so much. Happy to hear that you are happy with the full package we offer.
The Trak Racer Team
Slow email response
Slow email response, had to tap my own holes, poor directions, didn’t ship everything I ordered. Such slow response to the problem that I purchased the forgotten item elsewhere. Very good product overall, but there’s no real customer support. I should have been more hesitant spending this much money on a company without a public phone number.
FWIW, the other vendor shipped and delivered the item sooner than I received an email response.
2. helmikuuta 2026
Vastaus yritykseltä Trak Racer
Dear Sir,
while we understand the frustration that can be caused by missing parts or damage of received items, your requests were addressed in a timely mannor with the most a weekend time in between as not all agents work over the weekend.
Some answers were taking a bit as we needed to confirm ( which you were told by our Agent) if the missing parts were in the Office to send them to you.
The Trak Racer Team
Fast shipping and in stock!
Fast shipping, and items were in stock. Fair market priced, too
22. tammikuuta 2026
Vastaus yritykseltä Trak Racer
Thank you very much for the great review.
Happy to hear that all boxes were ticked and you are happy with the product and the service.
The Trak Racer Team
Proper Help from Customer Service
Chase helped me out when I had a problem with my new TR160!
My rig came packaged in 12 different boxes, and as we were putting it together, it seemed that the wheel mount I ordered never actually showed up. The sim sat empty, without a wheel and unusable for a while, considering I had ordered it right before the holidays.
I was expecting responses to be slow and scarce, but Chase made sure that he got back to me as soon as possible, and helped me out getting my sim ready for the Rolex 24 at Daytona. He got me everything that I needed in order to have the sim functioning and in working order, and made sure I was satisfied with the experience.
With a purchase of this scale, you never want to see something missing in shipping, but Chase made the best out of an othewise unfortunate situation. Shoutout Chase!! We ended up finishing P3 in that Daytona 24, even though we led for 17 hours. (You can check out Jimmy Broadbent's video about the 518x Porsche... We were the Green and White 963 GTP he took out at the end of the race...)
Regardless, shoutout Chase for making sure my rig was ready for the endurance season. I wouldn't trade it for the world.
- Jonah
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Trak Racer
Thank you for your great and detailed review.
First of all, we are sorry to hear that you were in the horror split with that team. Hope they get banned of the service. This is unbearable for every other SimRacer.
Second we do apologize that there was the wheelmount missing. We do agree that this should not happen but if items are lost in shipping or systems fail to transmit orders fully or just human error at the warehouse level can happen.
Great to hear Chase helped you properly.
And good luck for the 12h of Bathurst next week. You surely will compete there.
The Trak Racer Team
Returned item unopened, never issued refund, never communicated refund status
Needed to return an item. Was told I would have my refund processed once they received it. They received the product back 18 days ago and never issued refund. Product was unopened and sent back exactly as I received it. Support stopped responding to emails after refund process began. Had to issue chargeback on purchase. Incredibly unprofessional and would never order from Trak Racer again.
16. tammikuuta 2026
Vastaus yritykseltä Trak Racer
Hello Sir,
we are sorry for the inconvenience caused by that. Indeed it was not registered that the items were returned as the colleague assigned to your ticket was on a leave and the ticket must have slipped through the cracks when reaqssigning. This will be handled now as soon and quick as possible and you should have the refund by the end of the week.
Please accept out sincerest apology.
The Trak Racer Team
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