Trak Racer Arvostelua 

My tr160 came well packaged with no aluminium dust, it got one scratch on one of the main supports but I was expecting it somewhere as it is aluminium.
The delivery experience wasn't great, it took 10 days to ship then took another 2 weeks for the pallet to arrive with no tracking which is why i gave 4 stars instead of 5.

Ordered a trx and was back ordered Rose kept me posted on my order and did all the follow up. Received the rigs and everything was as describe. Than k you Rose

I would absolutely not use this website for anything tech related. Not to mention the shipping on a pair of gloves is *somehow* £15, for gloves? Really?

I ordered their 34" Ultrawide gaming monitor and my god, what an experience, and I don't mean that in the good way.

The delivery was prompt, all was good on that end. Got it out of the box, all went well for the first couple of hours, despite the small size. Then I suddenly noticed an air bubble in the top left hand corner of the screen with debris underneath it. Then upon further inspection I noticed debris (most likely adhesive) dust and even hairs trapped in the gap between the plastic screen and the housing itself.

Furthermore the built quality just overall felt flimsy.

To add insult to injury, these jokers have a returns policy that is not complicit with UK consumer rights. They state that they will not accept returns if the item has been opened. I'm sorry... what? Not only is that illegal but it's downright stupid. How am I supposed to know if the screen has defect without opening it? I even had to prompt them to supply a return shipping label which took days because apparently someone at the warehouse can't just print one off and have it sorted in a timely fashion. Overall it took around 2 weeks for me to actually get my money back.

Awful experience. Awful customer service. I do not recommend this company at all.

Edit in response to TrakRacer:

That’s a very dismissive response and about what I would expect from a company like TrakRacer. Apparently it isn’t just my “personal assessment,” as you have bad reviews about your company coming out left, right and centre. You have such a bad reputation that trying to clap back at me and defending it is laughable. I’ve been sure to tell my friends in the sim racing community to never use TrakRacer, and funnily enough quite a few of them already knew that TrakRacer were sub-par. I wouldn't call an air bubble in the corner of an ultrawide monitor, nor adhesive between the monitor frame and the screen alongside hairs and dust "High quality standards," it makes me wonder if you even have quality assurance people to look at the products before they're packaged up and sent out - what a bad joke!

Amazing service and product!

Bryan and Shanelle were top notch, helping figuring out my order.

Product is quality and you won’t be disappointed!!!

Phil

Amazing product quick delivery easy assembly couldn’t ask for anything more

Bonjour à toutes et à tous,

Je ne prend jamais la peine de donner des retours d'expérience mais cette fois-ci, je trouve ça important de le faire.

Alors j'ai commandé en date du 1er juillet 2026 une base Simagic Evo Pro 18nm, une pédalier Simagic P1000 ainsi qu'un volant Simagic GT Neo.

J'étais assez hésitant à la vue des différents avis postés sur internet (que ce soit sur Trustpilot ou ailleurs) mais j'avoue qu'au prix ou j'ai payé les produits (599euros la base, 399 le pédalier et 199 le volant), j'ai décidé de tenter le coup.

Je me préparais déjà psychologiquement à devoir batailler, voir de contacter PayPal mais honnêtement tout à été parfait.

La livraison s'est faite via FedEx à la date et dans la plage horaire annoncée.

Tout était très bien emballé et mon dieu quel plaisir de conduite !

D'autant plus qu'au lendemain de ma commande, la base avait augmenté de plus de 200 euros ainsi que le pédalier !

Un peu plus de 1200€ pour un kit de cet acabit, c'est tout bonnement imbattable !

Merci à Trak Racer !

Ich habe mir Online einen BDH-Shifter bei TrackRacer bestellt, habe dann kurz nach der Bestellbestätigung eine Mail bekommen das meine Bestellung erst Ende Juni Verschickt wird (Ich habe in der ersten Juni Woche bestellt).

Daraufhin habe ich eine Mail geschrieben das ich die Bestellung Stornieren möchte. Worauf nur eine die Antwort kam wir schauen was wir dem Lagerhaus sagen können, da die dafür verantwortlich sind. Da denkt man sich ja schon was da schiefläuft im Lager, 30 Tage Zeit das die Bestellung zu stornieren und sie VERSUCHEN es nur, in 30 Tagen müsste da eine 100% Garantie bestehen das Ding zu stornieren?!?!

Heute ist der 4. Juli und weder habe ich meine 1.500€ zurück auf dem Konto oder habe eine Versandbestätigung.

ICH WILL MEIN GELD!!!!!!!!!!

Es mi primera compra en este sitio y mi experiencia fue excelente compré unos pedales Simagic P1000 en 345€ con todo y envío a Portugal, pedí lunes y llego ayer viernes por UPS. Sigan así…!!

I placed an order for the TR160 Mk5 with addons (seat, slider etc) on the 23th of June 2026 for a total of 1.421,42€

I also paid an additional fee for UPS EXPRESS saver, but despite this all orders where sent out with UPS Standard.
(I was given a refund of the price difference, that has not yet arrived)

The order was shipped out on the 29th of June.
(From the warehouse in the Netherlands to Germany.)

On that day I noticed that only 11 of 12 boxes where given to UPS, the 12th box was sitting on „label created".

Now it is the 3th of July, and I still have not received the 12th box.

Unfortunately that box contains PART 1 of the TR160-MK5 rig.
The rig seems to come in two parts, so l am unable to even start building my rig at all.

I have initiated contact with support on the 30th of June regarding the one shipment that was not handed over to
UPS, and I was told on the same day that they will check with their warehouse.

And today, on the 3rd of July I still have absolutely zero info regarding my missing shipment that has not yet left the warehouse.

I am currently debating wether to just cancel the order and go look at other brands rig's or to wait just a little longer.

Overall conclusion so far:
- Customer support: fine-ish, expect 24 hour wait times here and there, especially on initial contact and the need to be a little pushy to get proper answers.

- From the minute of placing the order to today it had been nothing but absolutely and utterly frustrating and incredibly exhausting to deal with Trakracer, for the prices one would expect a little faster resolutions.

- seemingly barely any business to customer transparency and updates unless you specifically push for them.

I will update this review accordingly as soon as the situation is going forward / resolved.

As of right now I do NOT recommend buying from Trakracer.

—————————————————

Update as of Sunday, 19th of July.

After getting handed over to Julie things finally moved at more or less reasonable speeds, so a huge thank you to Julie for that!
(as a little independent review I give Julie 10/10, always polite, resolution oriented and transparent.)

I was sent a replacement for the missing box.
Unfortunately once again with UPS Standard instead of UPS Express, but at least I finally had the missing box.

Upon unboxing everything I noticed lots and lots of metal shavings everywhere, it seems like the parts where not properly cleaned after finishing manufacturing.

Unfortunately I also had a lot of cosmetic damage, from rather large dents to scratches across parts and plates but decided it is not worth the hassle to go to through the customer support experience once again.

Just like with the first rig, I am also happy with this new one over all.

Although I still cannot with confidence recommend doing business with TrakRacer.

I do still believe they lack proper coverage in their Customer Support and the company as a whole still lacks transparency. For example you have to dig through the discord and ask around to *hopefully* find out that a warehouse has issues.

The partner they use for EU warehouses should either be fined, or out right replaced with issues stacking up that much constantly (as visible in their discord with shipping issues.)

It also seems like there is a lack of assigning customers to customer support properly, I was told multiple times that apparently an EU support team exists, but always had AU/NA personell talk to me, which is a hassle for quick communication due to the different time-zones, which essentially stretched resolution finding unnecessarily long.

For the multiple failed shipping services I was refunded the difference.

As for my final review:

- Order Process: 7/10
- Shipping: 1/10
- Customer Support OVERALL: 4/10
- Customer Support by Julie: 10/10
- EU Warehouse: 2/10
- Transparency: 2/10
- Material / Rig Quality: 7/10

No support what so ever, Still awaiting refund for goods returned over 5 weeks ago. Told the refund would be in my bank 5-7 days 2 weeks later I'm still waiting.
I have never experienced customer service like it. Thankfully having bought the item through PayPal I am now hoping that they have better luck trying to return my money.

I placed 4 different orders on TrakRacer, using my work place address. I confirmed all the orders were placed with the correct address. However, one day I received a call from Fedex and the agent told me they have a package with my name, phone number, city name but no street address. It turned out whoever in the trakracer was in charge of printing the shipping label didn't correctly put the address on the label. I have 6 packages coming from TrakRacer and all have this issue. I tried to contact trakracer's support, their email address didn't work, got mail rejection. Their online message system, no reply. No support and no apology. Definitely the worst shopping experience I had in recent years. I will not doing business with TrakRacer again.

Service is waardeloos, maar prima product.

My experience with Trak Racer had a very difficult start, but fortunately it ended well.

I ordered a set of Conspit pedals for €799. Unfortunately, the original shipment was lost before it reached me, which resulted in a very long delay. The most frustrating part of the experience was the lack of communication for several weeks. During that time, I had no product, no replacement, and no clear timeline, which understandably caused me to lose confidence.

After posting my concerns, Bryan from the Trak Racer support team personally took ownership of my case. He arranged a replacement order, kept me informed, and followed the issue through until it was fully resolved. The replacement arrived safely, and he also provided a €50 store credit as a goodwill gesture, which I greatly appreciated.

While I still believe the communication and response times during the first part of this process need significant improvement, I also believe it’s important to acknowledge when a company makes things right. Thanks to Bryan’s dedication, the situation was ultimately resolved satisfactorily.

I’m now looking forward to enjoying the pedals, and I hope Trak Racer continues improving its customer support, because the products certainly deserve it.

Ordered the tr160 v5 plus some accessoires the rig looks good but the manual needs some real work. On 1 page the seat is the back part and later its the front making its almost impossible to know which way a part needs to go without youtube, like the seat brackets wich dont even have a manual so without youtube u have no clue wich way its suppose to go which is really frustrating.

In short would recommend but suggest using youtube during assemble and not just using the manual

I recently bought a TR8 rig from Trak Racer. DX Express left 6 massive boxes out in the rain in my garden because I was away, despite organising another date on their website and having it confirmed. Upon opening them, I discovered Trak Racer has sent me mismatched components: I have received TR8-B (Black) for Part 2, but TR8-G (Grey) for Part 1.I currently have an unusable, mismatched "Franken-rig" strewn across my room. I do not want a refund—I just want a human to look at this issue, send me the correct matching black box, and arrange a collection for the incorrect grey one.I have emailed my sales advisor and support over the last few days and am being completely ignored, as it seems are many. Please have a manager contact me immediately to arrange the parts swap. Order #TRUK22232

Section 75 chargeback initiated as Trak Racer are still ignoring this issue of their own making.

* In response to Trak Racers reply: What a load of old rubbish, still no-one has contacted me weeks after. Lets be honest, there is no 'investigation' happening. All people have to do is look on your Discord where people post their poor experiances with your company because you never reply to anyone! Have a look, there are loads of customers that never get contacted, deliverys lost, items missing, refunds ignored. Trak Racer is a very badly run company with regards to dealing with is actual bread and butter, its customers. Avoid them and use anyone else.*

10 Tage nach Bestellung gibt es weder Information noch Versand meiner Bestellung!

I ordered a front mount for my rig on April 5th, and I am still waiting. I have just been hit with a second delay, and now customer service is claiming it won't arrive until the end of July. Expecting a customer to wait nearly 4 months for an order while pushing back the dates multiple times is completely unprofessional. A simulator rig is useless without its mounting components. I am highly disappointed with Trak Racer's logistics and communication.

I had placed a rather large order and a few of the items were backordered and delaying delivery of the items in stock. I contacted CS and Rose helped me remove an item, add an item (she saw an oversight I'd made and needed additional hardware as well as changing an item's mounting adapter) and even apply a discount to an item I had ordered that went on sale after I placed my order but hadn't shipped yet (one of the backordered items).

Huge thank you and Kudos to Rose!

Absolutely terrible customer service. My order no TRUK21950 I ordered a product from them didn't specify pre order. Email I received stated upto 5 days delivery. Well that was the start of poor situation. After repeated emails first reply took 5 days. I was then told it was pre order which I wouldn't have order kno a 6 week wait. Also after a little digging it apparent that teak racer customer service is very lacking. I was informed it was my fault even though I double checked on preorder. So I ask for a refund as the communication was slow and I lost all confidence in there ability. I'm still waiting for my refund. They can send a questionnaire out about my experience but won't reply on why I'm still waiting on a refund. Avoid it's not worth the hassle If something goes wrong be prepared to wait.

They said they’d ship after 1 day, now its been 6 and they still haven’t shipped. I wonder why everyone has this issue and why trak racer doesn’t wanna change their ways.