Very pleasant and helpful manner.explained policy concisely and easy to understand.I obtained policy over a phone call.Gave consultant my email and policy was emailed to me promptly.overall a seamless... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Tower were on the ball. Quickly changed my insurance to the new car for the one written off. Very quickly paid a fair amount for the comprehensive inurance on the old car and quoted an insurance for... Näytä lisää
Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Yritys on vastannut
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Yhteystiedot
Level 5/136 Fanshawe Street, 1010, Auckland, Uusi-Seelanti
- 0800 379 372
- www.tower.co.nz
4,3
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Stole Our Car- No Money- No Communication
1st Party Car Insurance
Taken Car- No Money- No Communication
Stay away from this company - they are scammers!
Theives! They have stolen our car and have given us no money for 3 Months
We had 1st Party Insurance and someone backed into our car
No -one communicating with us
we have gone through all their processes
16. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Gary,
Thank you for taking the time to leave us a review. We are really sorry to hear that this claim has not been straightforward and that the communication hasn't been as expected.
We have passed the feedback onto the relevant team for further review to understand what has occurred here.
Thanks,
Tower Team
If I could give less
If I could give less, I would. We have full coverage insurance on our car. Someone backed into our car. Tower deemed it a write-off, even though it’s a small dent, they towed it away, we asked to get it accessed ourselves, O’ceen Reed our claims manager said yes. Now after weeks, he’s not answering calls or emails. I call every day, email more than once a day. Knowbody else can help. We have no car, nothing. Disgusting as we a full coverage policy holders with several policies with Tower. Yet they don’t actually care if they loose clients.
14. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Lisa,
We're really sorry to hear that you have had such a difficult process with this claim and we're sorry for the delay in responding to this review.
Thank you for bringing it to our attention, we have passed the feedback onto the relevant team for further review to understand what has occurred here.
If you have anything further to add, please let us know so we can investigate.
Thanks,
Tower Team
The woman I spoke to was fantastic
The woman I spoke to was fantastic. Extremely helpful, friendly at the same time as being professional. I was impressed, I thought it is a pity that everyone does not have the same professionalism.
6. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Dene,
We are delighted to read this kind review - we'll pass it onto the agent you spoke with directly.
Knowing our team have left such a wonderful impression on you means a lot to us, thank you for taking the time to share this.
Warm regards,
Tower Team
You charge a levy to allow monthly…
You charge a levy to allow monthly instalments.
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Keith,
Policies set up on a non-annual basis have an additional premium for the costs associated with managing the instalment payments, compared to policies which are paid for in full as an annual premium. A number of factors contribute to the overall policy premium, and this is a factor into this.
Thank you for your feedback, we appreciate it and will pass this on internally for review.
Thanks,
Tower Team
Good service
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Christine,
Thank you for your review, it means a lot to us, and we appreciate you trusting Tower as your insurer.
Warm regards,
Tower Team
Tower have a user friendly website…
Tower have a user friendly website service to update your vehicle, this is great as it saves a lot of time on the phone or travelling to town to do it.
9. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Denise,
Our MyTower online portal has been designed with the intention of making things as simple as possible for you to do in your own time and we are thrilled to hear that you appreciate this service and functionality.
Thank you for taking the time to share this with us!
Warm regards,
Tower Team
Communication was prompt and clear
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Simon,
Thank you for taking the time to leave us a review of the communication and recent interaction! We appreciate the feedback.
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Noel,
We aim to provide great customer service and we are delighted our team provided this on your recent interaction. Thanks for sharing!
Warm regards,
Tower Team
Very easy and quick using the Tower AP.
Very easy and quick using the Tower AP.
Very good premiums rate.
9. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Tom,
Thank you for sharing your experience recently - we are excited to have you on board with us.
Warm regards,
Tower Team
I’ve been emailing constantly to…
I’ve been emailing constantly to arrange a pro rata refund for my policy that should have been cancelled by default in July. No response. The claims experience was dreadful re communication. Just poor.
9. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Samuel,
We're sorry to hear that you haven't received your refund to date - this should have been done at the time of cancellation, and we will review why this didn't happen promptly.
We've put through a request to have this processed to your account on file today.
Thank you for also providing your feedback around the claims experience and communication, we'll pass this onto the claims team for further review.
Thanks,
Tower Team
Website very easy to use
Website very easy to use, for selecting insurance options, and progressing to ourchase. Well done.
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Rodney,
Thank you for sharing your experience obtaining cover recently. We're delighted to have you onboard with us and appreciate your kind words!
Warm regards,
Tower Team
Communication and cost
Our policies were cancelled no notification after we had messaged several times asking polices to be uploaded so we could pay them. Price went up when renewed. Spoke to numerous people and problem still unresolved. Finally I did get someone that knew what she was doing. Am I going to renew next year with you, that remains to be seen. Very unhappy and stressful experience 😔
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Diane,
We're sorry that your policies were cancelled after you attempted to have these paid at their due date. We will review the interactions where you requested these policies to be added to your MyTower account to understand why this didn't occur as expected.
Thank you for your feedback and we are sorry for the stress this caused.
Thanks,
Tower Team
Staff friendliness and answering my…
Staff friendliness and answering my questions quickly
- and I could understand what the person was saying. Also slightly cheaper than an opposition company
1. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Chris,
Thank you for your positive review of our service and pricing! We're pleased our team were so helpful and friendly and we will pass this feedback onto the staff.
Warm regards,
Tower Team
Tower is so easy to use and the service…
Tower is so easy to use and the service is great .
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Andreena,
Thank you for your kind words - we aim to provide great, simple service to our customers and we're absolutely delighted to hear that we achieved this for you.
Warm regards,
Tower Team
The app is easy to use and taking out…
The app is easy to use and taking out another policy and cancelling one was seamless.
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Daniel,
Thank you for your positive review of MyTower! We are thrilled that you found the process to replace cover simple.
Warm regards,
Tower Team
I just added an email address to our…
I just added an email address to our profile and asked for a quote on insuring a new house we bought. Two weeks lates, I received 8 individual 4-page letters, all in returnable envelopes- one for each policy we have, four for the quote, received way too late, and while the quote was managed well over the phone, the email system didn’t work and if we hadn’t had accounts with tower we would have used another company. This whole thing was so inefficient and wasteful- both to the environment and with money.
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Nick,
Thanks for your review - we're sorry to hear you received 8 different letters and there were delays in receiving this.
Your account is currently set to receive all documents via post, however, if you would prefer to only receive email documents moving forward, our team can update this for you at your request - let us know by email or phone on 0800 808 808.
Thanks,
Tower Team
Vastaus yritykseltä Tower
Hi Morry,
Thanks for your review, we really appreciate it. If there's any additional feedback you have, please let us know.
Warm regards,
Tower Team
The telephonist was so helpful as we…
The telephonist was so helpful as we changed policies
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Shelley,
Thank you for sharing this feedback - we'll let the agent know!
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Alan,
Thank you for sharing your experience. We appreciate your feedback and continued trust in Tower.
Thanks,
Tower Team
I have an email dated 08/10/26 from…
I have an email dated 08/10/26 from Jonacani Bulivou from Tower
confirming that this email address has been deleted from my profile
and replaced by my Gmail address.
I continue to be confused as to what updates have been done to my house, contents and car insurance.
I have received so much conflicting info I am waiting to see if my car insurance is direct debited on 15/10/26
8. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Laurine,
We're sorry to find that you are receiving conflicting information and clarification around changes made to your account and policy recently.
We have reviewed your account and can confirm that your only email address on file is your Gmail one. Two of your policies were updated to reflect the new email address, and your car policy was moved from a duplicate reference to a single reference with the other two policies to allow you visibility and access to all of your policies online.
We hope this clarifies any concerns you have, but we have organised a team member to contact you directly to confirm this today.
Thanks,
Tower Team
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