Explained everything well and answered any additional questions I had clearly. Insurance made easy - also cheaper than i had been quoted else where.
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Friendly customer service.Staff are very pleasant to talk to over the phone.Very polite and full of good valuable advise.The insurance packages are reasonable as well.
Yritys on vastannut
I had joined the Tower Insurance since 2024 . They were excelent to response and gave me a best quotation for my car insurance then any other company .
I find telephone conversations with your staff long winded and confusing. It seems to take too long to establish basic facts, determine a course of action and confirm. On several occasions recently a... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Tower is Kiwi born and bred insurance company that's been around for over 150 years. We're always looking for new ways make insurance simple like making sure our policies are written in plain language, offering a range of simple and flexible options to suit your needs and making it easy to manage your insurance online in your own time with My Tower.
Yhteystiedot
Level 5/136 Fanshawe Street, 1010, Auckland, Uusi-Seelanti
- 0800 379 372
- www.tower.co.nz
4,3
Erinomainen
4 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful with a smile in her voice
13. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Keith,
What kind words - we'll pass this feedback onto the agent who assisted you! Thank you for sharing and confirming that our team are providing kind and helpful service to you.
Warm regards,
Tower Team
only good thing was you acted quickly…
only good thing was you acted quickly to collect car and quick at making payment once car written off
7. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Justme,
Thanks for sharing your recent claim experience. We are glad that the collection and payment were processed quickly, but if you have any additional feedback around the process overall, please don't hesitate to let us know.
Thanks,
Tower Team
We now have various policies with…
We now have various policies with Tower. Easy by logging into My Tower.
19. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Gaylene,
Thank you for continuing to trust Tower as your provider for all your important assets! Having MyTower to be able to manage and purchase policies in your own time makes that a lot easier as well.
Warm regards,
Tower Team
I was given very clear information and…
I was given very clear information and was guided step by step about house insurance.
13. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Kamlesh,
Thanks for your review of your house insurance process - congratulations on the new home and welcome to Tower!
Warm regards,
Tower Team
Easy process, clear contract, and great price!
30. syyskuuta 2026
Vastaus yritykseltä Tower
Hi Giovanni,
Thank you for sharing your experience recently - welcome to Tower!
Thanks,
Tower Team
No problems
No problems. Just an easy and quick way to pay the insurance. Tom Pearson
13. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Tom,
Thanks for your kind words - we appreciate you taking the time to share your experience and for continuing to trust Tower as your insurer!
Thanks,
Tower Team
Vastaus yritykseltä Tower
Hi Gareth,
Thank you for sharing your positive experience with our customer service teams - great service is important to us and we're glad to hear we have provided this to you.
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Sara,
Thanks for your feedback. Our pricing is calculated using a number of different factors which can impact your overall premium, if you have any questions around the pricing or wish to review this, you can reach out to our team directly.
Thanks,
Tower Team
Price has come down due to no claims
12. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Patrick,
Thanks for leaving a review - we're delighted that your premiums have come down and it's great to hear that you haven't needed to make a claim!
We appreciate your loyalty.
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Doreen,
Thank you for your kind words - we're thrilled to hear our team have provided great service and communication.
Thanks,
Tower Team
Simple process and clear instruction!
9. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Angelo,
Thank you for sharing your experience recently - we appreciate your kind words!
Warm regards,
Tower Team
Stole Our Car- No Money- No Communication
1st Party Car Insurance
Taken Car- No Money- No Communication
Stay away from this company - they are scammers!
Theives! They have stolen our car and have given us no money for 3 Months
We had 1st Party Insurance and someone backed into our car
No -one communicating with us
we have gone through all their processes
16. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Gary,
Thank you for taking the time to leave us a review. We are really sorry to hear that this claim has not been straightforward and that the communication hasn't been as expected.
We have passed the feedback onto the relevant team for further review to understand what has occurred here.
Thanks,
Tower Team
If I could give less
If I could give less, I would. We have full coverage insurance on our car. Someone backed into our car. Tower deemed it a write-off, even though it’s a small dent, they towed it away, we asked to get it accessed ourselves, O’ceen Reed our claims manager said yes. Now after weeks, he’s not answering calls or emails. I call every day, email more than once a day. Knowbody else can help. We have no car, nothing. Disgusting as we a full coverage policy holders with several policies with Tower. Yet they don’t actually care if they loose clients.
14. lokakuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Tower
Hi Lisa,
We're really sorry to hear that you have had such a difficult process with this claim and we're sorry for the delay in responding to this review.
Thank you for bringing it to our attention, we have passed the feedback onto the relevant team for further review to understand what has occurred here.
If you have anything further to add, please let us know so we can investigate.
Thanks,
Tower Team
The woman I spoke to was fantastic
The woman I spoke to was fantastic. Extremely helpful, friendly at the same time as being professional. I was impressed, I thought it is a pity that everyone does not have the same professionalism.
6. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Dene,
We are delighted to read this kind review - we'll pass it onto the agent you spoke with directly.
Knowing our team have left such a wonderful impression on you means a lot to us, thank you for taking the time to share this.
Warm regards,
Tower Team
You charge a levy to allow monthly…
You charge a levy to allow monthly instalments.
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Keith,
Policies set up on a non-annual basis have an additional premium for the costs associated with managing the instalment payments, compared to policies which are paid for in full as an annual premium. A number of factors contribute to the overall policy premium, and this is a factor into this.
Thank you for your feedback, we appreciate it and will pass this on internally for review.
Thanks,
Tower Team
Good service
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Christine,
Thank you for your review, it means a lot to us, and we appreciate you trusting Tower as your insurer.
Warm regards,
Tower Team
Tower have a user friendly website…
Tower have a user friendly website service to update your vehicle, this is great as it saves a lot of time on the phone or travelling to town to do it.
9. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Denise,
Our MyTower online portal has been designed with the intention of making things as simple as possible for you to do in your own time and we are thrilled to hear that you appreciate this service and functionality.
Thank you for taking the time to share this with us!
Warm regards,
Tower Team
Communication was prompt and clear
10. lokakuuta 2026
Vastaus yritykseltä Tower
Hi Simon,
Thank you for taking the time to leave us a review of the communication and recent interaction! We appreciate the feedback.
Warm regards,
Tower Team
Vastaus yritykseltä Tower
Hi Noel,
We aim to provide great customer service and we are delighted our team provided this on your recent interaction. Thanks for sharing!
Warm regards,
Tower Team
Very easy and quick using the Tower AP.
Very easy and quick using the Tower AP.
Very good premiums rate.
9. lokakuuta 2026
Vastaus yritykseltä Tower
Kia Ora Tom,
Thank you for sharing your experience recently - we are excited to have you on board with us.
Warm regards,
Tower Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
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Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.