Order processed efficiently. Item despatched as scheduled. Arrived intact very well protected against transit damage. Quality for the price? Don't know, it was a gift for someone I'm not in touch with... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a bottle of Zacapa XO at a terrific price.The order was very straight forward and the rum arrived very quickly and perfectly packaged. I thought it was such a great price as the presentation... Näytä lisää
Yritys on vastannut
Just had another order delivered from this fantastic company. Placed the order and received an excellent and prompt confirmation, this was followed up with delivery advice and date confirmation. T... Näytä lisää
Yritys on vastannut
You stock some hard to find spirits. In particular Booths Gin which is my favourite and was, of course, many years ago THE GIN. If there's some original Gordons in the old yellow and red bottle th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The Whisky Exchange (TWE) is a family business founded in 1999, and has since grown to be the internet’s No.1 specialist retailer of whisky and other spirits, serving thousands of satisfied customers every week. The Whisky Exchange has flourished since the turn of the Millennium, surviving the dotcom crisis and continuing to diversify and strengthen its business. TWE's remarkable growth in the last five years has been driven by genuine word-of-mouth recommendations based on our excellence of product, fairness of price and reliability of service. As a family company we believe that these qualities are what our customers value. As a long-established leader in our field, we don't need to use cheap marketing tricks to get attention. We let our hard work do the talking. Our philosophy is simple - we never rest on our laurels. We are constantly trying to find new products with genuine heritage and quality in all categories of spirits and liqueurs to add to our range, while continuing to innovate and improve our online functionality and the outstanding customer service that has won us a loyal and ever-expanding fanbase.
Yhteystiedot
Elixir House, Whitby Avenue, Park Royal, NW10 7SF, London, Yhdistynyt kuningaskunta
- +44 (0)20 8838 9388
- www.thewhiskyexchange.com
4,8
Erinomainen
46 t. arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Whisky exchange are my go to for…
Whisky exchange are my go to for anything special with great fast delivery and reasonable prices !!
8. toukokuuta 2025
Vastaus yritykseltä The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
good selection of quality drinks
good selection of quality drinks. Online service is easy to use. Good communication.
31. heinäkuuta 2025
Vastaus yritykseltä The Whisky Exchange
Dear Marcia Spencer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
I ordered a bottle of rum on 8th…
I ordered a bottle of rum on 8th December to be shipped to New Zealand in time for Christmas. The bottle duly arrived ahead of Christmas Day. However, it was held up at New Zealand customs in a secure bonded warehouse because a commercial invoice wasn't provided by The Whisky Exchange. I contacted The Whisky Exchange and (quite ironically) the necessary paperwork was then issued after I threatened to cancel my order. BUT, to release the bottle to the recipient (my son) he had to pay additional storage charges amounting to over £60. This now makes the bottle of rum VERY VERY expensive. I asked The Whisky Exchange to refund the excess charge (£60) . They refused. Instead they said I had to speak to their courier who they had allegedly being liaising with (DHL). I asked for relevant contact details and was given a phone number in New Zealand. I asked for the name of the person who they were 'liaising' with and their direct contact details. I was given a standard DHL email address. They were unable/unwilling to give me the direct contact details of anybody at DHL in New Zealand. I did contact DHL approximately 6 weeks ago and to date I have had no response. The Whisky Exchange could have refunded the £60 had they chosen to do so or alternatively they could have given me a discount/vouchers for any future purchases. They did neither. I will not be using this company again and my advice to anybody else is choose wisely who you use for international shipping because The Whisky Exchange has been very poor indeed.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Whisky Exchange
Dear Bill Drumm,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Please accept our sincere apologies for the difficulties you encountered with your recent order.
When your order was dispatched from our warehouse, it included the correct invoice required for customs clearance. Our Customer Experience Team also acted promptly and provided DHL with the additional documents they requested. Unfortunately, any delays that occurred within the courier’s network were outside of our control.
Any additional fees or charges that were levied are beyond our control, and while we are happy to offer guidance and support to help our customers reclaim charges paid, we are not authorised to issue refunds on behalf of DHL, as they are a separate business entity.
As we are a UK-based business, our primary point of contact is DHL UK Customer Support, whose role is to liaise with their counterparts in the destination countries on our behalf. Because we are not in direct contact with the teams in destination countries, we were unfortunately unable to provide you with a direct named contact for DHL New Zealand. However, we ensured that you received all the contact details made available to us.
Once again, we offer our heartfelt apologies for the frustration this situation has caused. A member of our team will be in touch with you to offer further assistance with this matter.
Kind regards,
The Whisky Exchange
Vastaus yritykseltä The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Great service
Order processed efficiently. Item despatched as scheduled. Arrived intact very well protected against transit damage. Quality for the price? Don't know, it was a gift for someone I'm not in touch with (retired).
26. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Charles Bailey,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Good price and fast delivery.
26. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Dom,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Simply The Best
Just simply can't fault TWE.
My last order was delivered in under 24 hours, and it was free delivery.
For me they have the best selections of Malt Whisky, Bourbons, and top end Rums.
Keep up the good work!!
26. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Mr Cutter,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Brilliant service
26. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Robert Rushton,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
great place to shop
great place to shop - good delivery for online purchases, even better when you click and collect so you can browse the shop.....well worth a visit if you haven't been yet. the folks at gt portland are very helpful
19. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Michael,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Vastaus yritykseltä The Whisky Exchange
Dear JM,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Excellent service would recommend and…
Excellent service would recommend and certainly use again.
19. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Deborah,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Thank you for recommendation, we look forward to welcoming you custom again in the near future.
Kind regards,
The Whisky Exchange
Vastaus yritykseltä The Whisky Exchange
Dear Mr Dark,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn that your order was delivered quickly.
Kind regards,
The Whisky Exchange
Near Perfect delivery
You delivered what you said, in an appropriate timely manner.
19. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Customer - Bernard,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
We are pleased to learn you were satisfied with your shopping experience.
Kind regards,
The Whisky Exchange
Vastaus yritykseltä The Whisky Exchange
Dear Customer,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Customer service for this company is…
Customer service for this company is excellent. Always helpful and make sure that you are 100% happy with any orders. My no1 go to for my booze.
11. syyskuuta 2025
Vastaus yritykseltä The Whisky Exchange
Dear Anthony Walsh,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Vastaus yritykseltä The Whisky Exchange
Dear Adrian Crowson,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
A very swift delivery that exceeded my…
A very swift delivery that exceeded my expectations. Shop selection is wide enough to cater most needs.
19. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Timo,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Highly Recommend
I ordered some rum for my Son as a Xmas present. It did not take long to arrive and was packaged extremely well. Would highly recommend
18. joulukuuta 2025
Vastaus yritykseltä The Whisky Exchange
Dear Angie Henman,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Easy to find great whisky and handy…
Easy to find great whisky and handy delivery/pick up. Good value. Lots of Ben Nevis range which I was looking for.
19. helmikuuta 2026
Vastaus yritykseltä The Whisky Exchange
Dear Carmelly,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
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