Yhdistynyt kuningaskunta
Arvostelu koskien yritystä DPD UK
My heart sinks when i know that i have to deal with these jokers through a purchase. Inept , incompetent and the delivery guys don't give a shit. I have never had a good experience with them. Box was left outside. No ring on the doorbell. Did not leave in porch or deliver to a requested neighbor. Just left in the elements.
Always the same with them time after time.
Arvostelu koskien yritystä The Whisky Exchange
Customer service for this company is excellent. Always helpful and make sure that you are 100% happy with any orders. My no1 go to for my booze.
Vastaus yritykseltä The Whisky Exchange
Dear Anthony Walsh,
Thank you for taking the time to review us on Trustpilot.
This is very much appreciated as customer feedback is important to us, to help us improve our service.
Kind regards,
The Whisky Exchange
Arvostelu koskien yritystä The Fragrance Shop
Order place 18/9/25 express delivery (2 days)
Due to the wait by 24/9/25 order cancelled and asked for a refund,
27/9/25 informed order is on it's way the tracking number that they supplied me does NOT exist (checked with royal mail)
3/10/25 I was informed that the order had been dispatched BEFORE i cancelled.
This is clearly a lie and not the first time that i have been lied to by the customer services. I will be foregoing my years worth of vouchers to simply not bother with this company again. Last time i returned an item it took 6 weeks for a refund.
Vastaus yritykseltä The Fragrance Shop
We’re really sorry to hear about your experience, and we completely understand how disappointing this must have felt. We’d really like the chance to put things right for you.
Please could you reach out to our Customer Service team at **customerservice@thefragranceshop.co.uk** with your order details? A member of our team will be more than happy to look into this further and help resolve things as quickly as possible.
Thank you for bringing this to our attention, and we hope we can turn this around for you.
Warm regards,
The Fragrance Shop Team
Arvostelu koskien yritystä Yodel by InPost
The box had to a knock on arrival. On inspecting the contents ( a plant) the plant pot had been broken so badly that soil had leaked out of it (it is not easy to damage a plastic plant pot with soil in it to that extent. I have photos to support this.
Vastaus yritykseltä Yodel by InPost
Hi Anthony,
We’re sorry that you have had a poor experience with us. We are seeing a higher than normal number of parcels in to our network and we are sorry that we have not been able to deliver the high standards that we normally do.
Arvostelu koskien yritystä Wallpaperdirect
Fantastic response from customer services with an initial problem. Quick delivery and quality products.
Arvostelu koskien yritystä Bents Garden and Home
My last three purchases from bents which were mail order and in the last 6 weeks were not good enough. I have shipped at Bents for the last 4 years and hold a customer card with them. However my last purchases have consisted of one with very obvious leaf spot ( confirmed by RHS) , which was refunded. The other two purchases the roots in the pots were packed solid and had started to go brown and i have struggled with them since they were planted.
I my opinion Bents are selling items they normally wouldn't but due to the amount of unsold stock, due to the lockdown, they are being put out to customers.
Vastaus yritykseltä Bents Garden and Home
Thank you for your feedback and for being one of our most loyal customer, we really appreciate this. However, it is so disappointing to hear that your plants did not arrive in the perfect condition that they should have done.
The quality and health of our plants are paramount to us and we grow a high percentage of them onsite on our own nursery.
I sincerely apologise that we did not supply the best quality plants to you, I have discussed this with our online team who would be more than happy to assist you with your other two plants and sort either a refund or replacement plants to be sent out to you, please email shopping@bents.co.uk to arrange this.
Thank you for bringing this to our attention and I would like to assure you we are putting steps in place to make sure this does not happen again.
I hope we are able to speak soon to restore your faith in us.
Kind Regards,
Matthew Bent.
Arvostelu koskien yritystä Fragrance Direct
Used this site as it proved difficult to find the product i wanted on other similar sites. The delivery took slightly longer to arrive from previous experiences but the main difference for me was that the order did not come with free samples which has been par for the course with other sites that i have used.
Arvostelu koskien yritystä Car Mats UK
Mats were great quality but was not pleased with the embroidery band.It was not straight with the outer edge of the mats and the embroidery was essentially the reason that i bought them.
Vastaus yritykseltä Car Mats UK
Hi Anthony,
thank you for leaving your review, please can you contact customer services regarding the problem with the embroidery, if you are able to send photos of the driver and passenger mat we will be happy to resend the mats for you. sorry for any inconvenience.
