I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Näytä lisää
Yritys on vastannut
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Näytä lisää
Yritys on vastannut
I have been shopping with Vanilla Valley for over five years for my cake business, and I can honestly say they have been very reliable. Their website has changed over the years, and they have in... Näytä lisää
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Yrityksen tiedot
- Kakkutarvikekauppa
- ja myös
- Askarteluliike
- Keittiötarvikkeet
- Käsityökauppa
- Leivontatarvikemyymälä
- Leivontatarvikkeet
Yrityksen kirjoittama
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Yrityksen kirjoittama
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Yhteystiedot
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Yhdistynyt kuningaskunta
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Erinomainen
13 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Vanilla Valley
Hello,
We are so pleased you are happy with the delivery speed, and will shop with us again . Thank you so much for your review 😊
They had everything I needed in stock…
They had everything I needed in stock and delivery was prompt.
4. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Joanne,
We’re delighted to hear that we had everything you needed in stock and that your order arrived promptly. Thank you so much for your review 😊
Excellent customer service
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose was going to be strong enough to cope with the weight but it’s pretty sturdy.
What impressed me most was how quickly everything was sorted, ordered the stand ate in the evening on Monday, it arrived Wednesday… unfortunately two pieces had been cracked at some point… so called the office Thursday, couldn’t have been more helpful and sent the spare parts over… was there waiting when we got back from work on Friday! Faultless… couldn’t be more pleased and will certainly use again..
6. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Paul,
Thank you so much for your lovely review! We’re delighted you found the perfect stand for your wedding and were happy with the service. We’re sorry a couple of parts arrived damaged, but pleased we could get replacements out to you so quickly. We really appreciate your support 😊
Great service with extremely fast…
Great service with extremely fast delivery.
Cannot wait for my next order to be the same.
6. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Gary,
We’re delighted to hear you were impressed with our service and speedy delivery. Thank you for your review and custom 😊
Vastaus yritykseltä The Vanilla Valley
Hello Many,
We are so pleased you found the ordering easy and the order arrived on time. Thank you so much for your review 😊
It says ready to roll it was all…
It says ready to roll it was all streaky and we had a lot of extra work having to mix it out especially 5kg.
3. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Louise,
We’re sorry to hear that the product wasn’t ready to roll as expected and that you experienced streaking, particularly with a 5kg quantity. We completely understand how frustrating it is to have to spend extra time mixing the product out when it should be ready to use.
We appreciate you taking the time to flag this with us. As this is a product we source from our supplier, we’ll also raise your feedback with them so they can investigate the issue. Thank you for bringing it to our attention.
Vastaus yritykseltä The Vanilla Valley
Hello,
Thank you for your review 😊We are thrilled that you are pleased with the service.
Vastaus yritykseltä The Vanilla Valley
Hello Janet,
We are thrilled to hear that you are pleased with the service and products. Thank you so much for your review 😊
Iv Always had good service and…
Iv Always had good service and everything has always come on time.
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Stuart,
We are so pleased that you are happy with the service, and your orders arrive on time. Thank you so much for your review 😊
Wonderful shop
The Vanilla Valley has a wide range of products with an easy to navigate website
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello,
Thank you for your review😊 We’re so pleased to hear you’re happy with our range of products and found our website easy to navigate.
Product did not arrive on time
Paid for next day delivery, product was held up and came 3 days later. So was then not needed. Haven’t got an email receipt anywhere only the tracking info
31. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Sarah,
Thank you for taking the time to leave a review. We’re sorry to hear that your order arrived later than expected, particularly as you had paid for next-day delivery and no longer needed the items.
We have checked the delivery details and can see that your order was due to arrive on the 2nd and was delivered on the 3rd, so unfortunately it was one day later than expected. As we weren’t contacted about the delay, we were unaware that there had been an issue with the delivery.
We completely understand how frustrating this can be when you’re relying on an order arriving by a particular date. We’ll be sure to pass your feedback on to the courier.
If you’d like to discuss your order or the delivery further, please don’t hesitate to contact our Customer Service team, who will be happy to help.
First class service
First class service received. Louise on customer service was amazing, when I forgot an item on my order. Would definitely recommend Vanilla Valley and will use them again. Thank you.
3. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Lisa,
We’re delighted to hear you received first class service and that Louise was able to help with your order. We really appreciate your recommendation. Thank you for your lovely review 😊
Vastaus yritykseltä The Vanilla Valley
Hello Neil,
We are so pleased you are happy with the products and prices. Thank you so much for your review 😊
Very pleased customer …
I ordered a 7 tier cupcake stand which arrived in good time. It was well packaged and easy to assemble. Very pleased with my purchase and the service I received from Vanilla Valley.
31. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hell Mandy,
We’re delighted to hear that you’re pleased with your 7-tier cupcake stand and found it easy to assemble. Thank you for your lovely review 😊
Vastaus yritykseltä The Vanilla Valley
Hello Ann,
We’re really pleased to hear that you found our website easy to use, our prices reasonable, and that your order arrived promptly and efficiently. Thank you so much for your review 😊
Very fast delivery
Very fast delivery, packaged well and sensibly so it got through a letter box.
Product was also of excellent quality.
3. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Thank you so much for your wonderful feedback! We’re delighted to hear that your order arrived quickly, was packaged carefully and fitted conveniently through your letter box. It’s fantastic to know you were also pleased with the quality of the product.
Zoe,was so helpfull in resolving the…
Zoe,was so helpfull in resolving the issue of not receiving the item I had purchased
7. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Thank you for taking the time to leave your feedback. We’re sorry to hear that your item didn’t arrive, but we’re really pleased to hear that Zoe was able to help resolve the issue for you.
We’ll be sure to pass your kind words on to Zoe.
Products were great and packaged well
Products were great and packaged well. Unfortunately it took quite a long time to arrive. Now I know you use Evri I probably won't shop with you again as its such a dodgy courier and cakes are often time critical
30. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Thank you for your lovely feedback about our products and packaging. We’re really pleased to hear you were happy with them.
We’re very sorry that your order took longer than expected to arrive. We completely understand your concerns, particularly when ordering cakes where delivery times can be especially important. We appreciate you sharing your experience with the courier, and we’ll certainly pass your feedback on to our team.
We do offer other couriers for delivery service which includes Royal Mail, DHL and DPD.
Good choice of products
Good choice of products. Good quality and value for money. Very speedy delivery.
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello,
We’re so pleased to hear you’re happy with your experience and feel you’ve found great quality and value with us. It’s also wonderful to know your order arrived quickly. Thank you for your review 😊
Vastaus yritykseltä The Vanilla Valley
Hello Mary,
We are so pleased to hear that your order arrived on time. Thank you for your review 😊
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