I have used Vanilla Valley for some while now and have always found their products to be 1st class and delivery quick. My last order had one incorrect item and having emailed to explain, I received th... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Easy to use site with great selection of products. The prices are very reasonable and beat most other suppliers. Order quickly dispatched and arrived quickly too. I ordered 3 dummy cake models which... Näytä lisää
Yritys on vastannut
Ordering was easy, but there was a delay in my package being delivered - down to EVRI delivery service. A couple of the items I ordered were not in stock. This did not show up at the point of orderi... Näytä lisää
Have been searching for a while for a tiered stand large enough for the numbers attending our wedding… Vanilla Valley had quite a lot of choice and reasonably priced. Wasn’t sure if the one we chose... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Kakkutarvikekauppa
- ja myös
- Askarteluliike
- Keittiötarvikkeet
- Käsityökauppa
- Leivontatarvikemyymälä
- Leivontatarvikkeet
Yrityksen kirjoittama
The Vanilla Valley prides itself in providing a complete range of cake decorating supplies and baking equipment for bakers of all abilities from hobby bakers to professionals. Since our establishment in 2008 as a manufacturer of acrylic cupcake stands, we have grown our ever-increasing catalogue to encompass all things cake and baking, and pride ourselves on being one of the UK's leading cake decorating retailers. Whether you need essentials such as cake drums, cake boxes, baking tins, sugar paste and food colouring, or tools for the latest cake trends, you should find it all at The Vanilla Valley at a competitive price. We stock from all of the leading brands including Renshaw, PME, Saracino, and more. Shop online or in our Cardiff store today!
Yrityksen kirjoittama
- Free UK Shipping on Orders over £50
- For the lowest delivery charges shop at The Vanilla Valley. Our Standard delivery service is £3.99 or free over £50. Receive your order within 5 working days. Resctrictions apply.
- Trade Accounts
- If you're a regular baker or have a cake-making business then you might benefit from one of our Trade accounts. We offer discounted prices on all products, exclusive offers, and no setup fee! Minimum spends to maintain the accounts are low and there are no rewards to expire. Head to the website to apply - thevanillavalley.co.uk/warehouse-account.html
- Local Click and Collect
- If you live in Cardiff or the surrounding area we offer a Click and Collect service! Place an order on the website as normal and choose "Click and Collect" instead of one of our delivery options. Your order will be ready the next business day at our retail unit in Nantgarw, Cardiff.
Yhteystiedot
Unit 1 Cardiff Road, CF15 7SR, Nantgarw, Yhdistynyt kuningaskunta
- sales@thevanillavalley.co.uk
- www.thevanillavalley.co.uk
4,7
Erinomainen
13 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The Vanilla Valley
Hello Mary,
We are so pleased to hear that your order arrived on time. Thank you for your review 😊
Good all round experience
Goods arrived on time. I’m a repeat customer always had good service, products purchased are of excellent quality with good use by dates. Easy to use web sit. Would definitely recommend to friends and family.
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello,
We’re delighted to hear you’ve consistently had a great experience and that you’re happy with your orders. Your recommendation to friends and family really means a lot to us. Thank you so much for your review 😊
Order received promptly
Order received promptly. Great customer service. Would highly recommend!
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Eve,
We’re delighted to hear that your order arrived promptly and that you were happy with our customer service. Thank you so much for your review 😊
Ease of use mini muffins baked evenly
Ease of use mini muffins baked evenly
Item ordered arrived well packaged
Excellent website
Would use the company again for baking accessories
1. syyskuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello,
We’re delighted to hear that your mini muffins baked evenly and that your order arrived safely and well packaged. It’s also wonderful to know you found our website easy to use. Thank you so much for your review 😊
Sorted order mixup.
There was a little mixup with an item in my order but no problem as VV sorted the problem strait away for me, great service as always, thank you.
31. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Sylvia,
We’re really pleased to hear that we were able to resolve the mix up quickly and that you were happy with the service. Thank you for your review 😊
Reliable service
Prices are reasonable and they had everything I wanted. Delivery time is reasonable.
31. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello,
We’re really pleased to hear you had a positive experience with us and found everything you needed. Thank you for your review 😊
Wide array of stock you I need for my…
Wide array of stock you I need for my cake decorating. Good range of pricing and prompt delivery. They deliver much earlier than stated in the receipt. Thank you for all your help!
25. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Julie,
We’re delighted to hear you’re happy with our range and speedy delivery. Thank you so much for your review 😊
Vastaus yritykseltä The Vanilla Valley
Hello Jen,
We’re delighted you’re happy with the selection and quick delivery. Thank you so much for your review 😊
Always great service
Always great service.
A huge range of products at competitive prices.
The customer service team are so helpful too. I have been shopping with VV for years for my Cake business.
I love the fact they reward your loyalty with offers and discounts too.
28. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Lisa,
Thank you so much for your lovely review and continued support over the years! It means a lot to us to be part of your cake business journey. We’re so pleased you enjoy shopping with VV and really appreciate your loyalty 😊
I placed an order and it never arrived
I placed an order and it never arrived. However they were brilliant and sent my order via a different delivery service and it arrived very quickly.
22. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Wendy,
Thank you so much for your kind review and for your patience! We’re sorry your original order didn’t arrive as expected, but we’re delighted we could resolve the issue quickly and get your order to you with an alternative delivery service. We really appreciate your understanding and support. 😊
Vastaus yritykseltä The Vanilla Valley
Hello Diane,
We’re delighted to hear that you found our team polite and helpful. Thank you for your review 😊
Vastaus yritykseltä The Vanilla Valley
Hello,
We’re pleased to hear you found the ordering and payment process easy and that your items arrived well packaged. Thank you for your review 😊
Vastaus yritykseltä The Vanilla Valley
Hello,
We are so pleased that you are happy with the products. Thank you for your review 😊
Very happy with the purchase as I have…
Very happy with the purchase as I have recived the order within 48 hours and good items.Hope will buy again.
Thank you.
25. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Farhana,
We’re delighted to hear you were happy with your purchase and that your order arrived quickly. It’s great to know you were pleased with the products. Thank you so much for your review 😊
Perfect for all cake needs ,quick…
Perfect for all cake needs ,quick delivery and good are spot on
25. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Josie,
We’re delighted to hear you were happy with the quick delivery and the quality of our products. Thank you for your review 😊
Order never arrived
Order never arrived, paid for next day delivery, days later still nothing . Arriving now today . Sadly far to late for my customer. Got a refund of £2 for inconvenience caused .
29. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Thank you for your review. We’re sorry to hear you experienced an issue with your delivery.
Looking into this, I can see we have had no contact from yourself regarding this.
We have checked the tracking information for your order, which shows that the parcel was delivered the following day.
A member of our customer service team will contact you directly by email with the tracking details, including the delivery image provided by the courier, so that we can look into this further with you.
Thank you for your update. We’re pleased to hear that the matter has now been resolved.
We have reviewed the order and our records again, and we cannot find any £2 refund issued by us in relation to this order. We therefore believe there may have been a mix-up with another order or company.
As mentioned in our previous response, our tracking information shows that the parcel was delivered the following day, and our customer service team has been in contact regarding the delivery details.
If you believe the £2 refund was issued by us, please contact our customer service team with the relevant details so that we can investigate this further.
Fast delivery competitive prices and…
Fast delivery competitive prices and big selection of products.
Was a customer of another online cake company until I found vanilla valley
24. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Julie,
We’re delighted you found us and are so pleased to have you as a customer. It’s fantastic to hear you’re enjoying our service. Thank you so much for your review 😊
Very happy with the ordering and the…
Very happy with the ordering and the quick delivery, very good service I will definitely order again.
24. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Marcella,
We’re really pleased to hear you had such a positive experience. Thank you so much for your review 😊
Very quick delivery once items ordered…
Very quick delivery once items ordered and packed well
27. elokuuta 2026
Vastaus yritykseltä The Vanilla Valley
Hello Beryl,
We’re delighted to hear that your order arrived quickly and was packed well. Thank you so much for your review 😊
Vastaus yritykseltä The Vanilla Valley
Thank you for your positive feedback! We’re delighted to hear you found our service good, quick, and efficient.
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