Excellent quality and prompt service superb engraving. This is my second purchase from Lily and her team whose advice on what to choose was extremely well advised. The Parker is marvellous and... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
So nice to find a modern company with the personal touch. I phoned them with a query and (shock, horror) a human being answered the call! Absolutely no robots whatsoever. Will definitely use again if... Näytä lisää
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I'd seen reviews about them being legit, but their shipping system being bad. I took a chance anyways, and my order was supposed to be dispatched in two days, but after ten days they hadn't been dispa... Näytä lisää
Swift delivery + Great pricing, thanks. Wish the packaging was a bit more secure, but otherwise all are good.
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Yrityksen tiedot
Tietoja yrityksestä The Online Pen Company
Erilaisten ulkoisten lähteiden tuottama tieto
Since starting out in 2006, The Online Pen Company has grown from a small, specialist fine-writing retailer, to a market leader in pens, stationery and art supplies. Now with worldwide shipping, a team of committed and enthusiastic staff and a range of over 7,000 products, all whilst still maintaining the easy to use, simple to deal with values we were founded on.
Whether you're looking for luxury ballpoint, rollerball or fountain pens as gifts, restocking the office or home with pencils, fineliners, marker pens and highlighters or ready to get creative with crayons, pastels, chalk and colouring, we should have something for you, and a whole lot of other stuff too.
Yhteystiedot
Unit 5 Barracks Road, Sandy Lane Industrial Estate, DY13 9QB, Stourport-on-Severn, Yhdistynyt kuningaskunta
- 01299 826744
- pens@theonlinepencompany.com
- www.theonlinepencompany.com
4,4
Erinomainen
14 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
DELIGHTED WITH MY PURCHASE
5. kesäkuuta 2026
Lovely item, good price
Purchased a Kaweco sport and various cartridges. Great price with an extra 10% off. There was a little wait for the item, but this was explained at purchase. Would definitely use again. Quality products at a good price.
2. kesäkuuta 2026
No communication
I placed an order on 16 June 2026. The order status has remained at "being delivered to us. I appreciate it needed to be sourced from another supplier and I was given a lead time of 10 days. Last Thursday I messaged using the "contact us" link, last Friday I sent an email, followed by 2 further emails and I have also messaged on Instagram and had no reply. A previous review reply you state you have a 24 hour SLA on replying to comms. I would like to cancel my order and receive a refund as I am concerned that the order will not be fulfilled. You need to manage customers expectations better !!
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Good Quality.
Great price and although delivery was a little late I was very pleased with the goods and service.
2. kesäkuuta 2026
I’ve placed an order with this company…
I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not
24. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Online Pen Company
Hi Gary,
Thank you for your review.
I have looked into this and I can see you have sent 2 emails, both were sent today, we do have a 24 hour response window so you should receive an update shortly.
Kind regards,
The Online Pen Company.
I contacted the seller due to a…
I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.
25. maaliskuuta 2026
Good Customer Service
Excellent range of products. Really good customer service.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Great customer service
I've used this company for quite some time now and have always had great service. I recently had an issue with an order, which was swiftly rectified by Lily. Very good customer service.
12. kesäkuuta 2026
Oma-aloitteinen arvostelu
Prompt delivery and great pricing.
12. toukokuuta 2026
Online Pen Company sent wrong item, denies it and ghosts me
I was sent a different journal than the one I ordered. I have bought over 6 journals from here over the last few years, but when I received the latest one, the company denied they sent me a different one than was advertised and that I had bought. I sent pictures of my last 6 journals and the recent one purchased and showed how it was different. They denied the photographic evidence and said I got the same one as I ordered. This outright lie caused me to call them out on their underhanded business practices, but they never responded. Just like a coward they ignored everything.
I will never buy from here again, and will turn everyone I know who looks for writing supplies away from this shady organization.
7. toukokuuta 2026
Great gift
The journal was purchased as a gift and looked great. It has some slight damage which happened in transit but I contacted the customer service team who arranged a replacement. It arrived and was perfect. These things happen but what matters is how the company handles it. Lily in the customer service team was great. Would recommend this company
23. huhtikuuta 2026
Refills Arrived and Work Well
Refills arrived, am glad to be able to use the pen again. Had been unable to find the refill anywhere near me. Thank you!
5. toukokuuta 2026
Quality products
Quality products , arrived quickly and was well protected for it's delivery
5. toukokuuta 2026
Great service
Great range of products, competitive prices and fast, efficient delivery.
23. huhtikuuta 2026
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