The Online Pen Company Arvostelua 

Like the last two people leaving reviews, I have recently made an order (5 July), the status of which has remained at “being delivered to us” for 11 days now, and after emailing twice, due to understandable concerns, there has been no communication (despite assuring customers that emails are replied to within 24 hours). I am very worried and concerned about this. Please can you update me on my order status?

Found exactly what I’d been looking for, nobody else still had the pens I wanted.
Price was fair, confirmation was fast, delivery on time. Very happy.

Simple ordering process and the goods were delivered promptly.
What’s not to like?

Ordered mid June, received my order mid July. Paid extra for engraving on the pen but it’s that tiny I can’t even see it. Very disappointed. Also, didn’t expect to receive a pen with not ink cartridge in it? Feeling very ripped off

Great price quick delivery

In line with other reviews on here, I have paid for an order that was due to be delivered to the online pen company and then to me within 10 days. I appreciate that things may be delayed, but they are not responding to Facebook, instagram, direct emails, their website contact page, or telephone calls. The 2 phone numbers are not active. Are they scammers, gone out of business? So many points of contact and none responding is totally out of order, looks very suspicious, and certainly is not good business practice.

UPDATE: The online pen company has been in touch today.

Lily apologised and explained that they have been short staffed which has meant that they are behind with emails.

She could not have been any nicer or more apologetic.

From what I can see of their prices which are way below other suppliers, I can well imagine the volume of correspondence they receive.

All is well. They are still waiting on the supplier as they keep on to them.

I appreciate that The company responded in such a nice way and so I am updating my review to let others know.

They are an independent small business that has been in operation since 2006

The "hallmark of a good company" is one that treats you well when everything is sailing along nicely.

The "hallmark of the very best company" is one that continues to treat you well when problems arise.

My order is only a very small one, and yet they really went out of their way to make amends.

I have to say that the Online Pen Company has lived up to "The hallmark of "The Very Best Company,"and Lily really is an excellent ambassador for them.

Thank you!

all you have to do is look at your correspondence to me!?! I'm not here to reinvent your wheels for you

Fast, efficient service.

Everything I ordered arrived safely. The wait was long but it was worth it.

Refill arrived promptly

Purchased a Kaweco sport and various cartridges. Great price with an extra 10% off. There was a little wait for the item, but this was explained at purchase. Would definitely use again. Quality products at a good price.

I placed an order on 16 June 2026. The order status has remained at "being delivered to us. I appreciate it needed to be sourced from another supplier and I was given a lead time of 10 days. Last Thursday I messaged using the "contact us" link, last Friday I sent an email, followed by 2 further emails and I have also messaged on Instagram and had no reply. A previous review reply you state you have a 24 hour SLA on replying to comms. I would like to cancel my order and receive a refund as I am concerned that the order will not be fulfilled. You need to manage customers expectations better !!

Great price and although delivery was a little late I was very pleased with the goods and service.

I’ve placed an order with this company and have tried to get an update on my order with none forthcoming five emails later and still waiting. I’m getting increasingly upset and I would advise people have nothing to do with this company at All. The delivery should have taken place by now but not

Order arrived intact, and at great prices

I contacted the seller due to a non-delivery of Parker-compatible ballpoint refills. I received a rapid reply and apology and the goods were delivered promptly thereafter.
Godd customer service is sometimes more eevident and appreciated when something goes awry and there is a satisfactory resolution. I would certainly recommend this company.