We ordered a control board for our RV refrigerator. It took a month to receive it. We had travel plans so ended up having the fridge repaired by our local rv dealer. I called and spoke to Brian, who... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordered a replacement shelf for my RV fridge. Got an email saying it was delivered. It was not. Emailed customer support and they said to ignore that email, it was from a third party. A day later, th... Näytä lisää
Yritys on vastannut
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... Näytä lisää
I ordered a circuit board and control panel. The checkout was so smooth I figured I must have forgotten something. I thought it would be a week before the item arrived, but it was almost as fast... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Yhteystiedot
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, Yhdysvallat
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3,2
Keskitasoinen
752 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 58 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The part was exactly the right part and…
The part was exactly the right part and came within a couple of days.
28. syyskuuta 2023
Would have ordered it somewhere else
I ordered a part that you said was in stock but than got an email saying that it was on back order if you don’t have it say that in your adds
27. syyskuuta 2023
you where unable to supply part I…
you where unable to supply part I needed
Had to go to ebay to get part
26. syyskuuta 2023
final updated review of the rv fridge guys
I need to do a complete redaction of my last 2 reviews of the rv fridge guys and Brian, I believe is the owner.
After several miscommunications and not receiving my order after an expected time, I assumed I was being ripped off by a scam company.
This is NOT the case!
I have since received some photo delivery proof and have been able to track down 1 package that a neighbor took in when I wasn't home. Still missing 2 other packages but very pleased to find that Brian and the rv fridge guys did as they said and had my order delivered as was expected.
So thank you Brian, your assistance allowed me to retrieve at least 1 of the 3 packages said to have been delivered.
Full apologize to the RV Fridge Guys for my previous negative reviews
25. kesäkuuta 2023
Vastaus yritykseltä RV Fridge Guys
Spoke with customer and provided tracking. Packages were delivered weeks ago. Not sure where the confusion came in but glad it got sorted out, Robert.
Since getting this reply I have spoken with customer again and provided proof of delivery, pictures taken by delivery man. Three packages delivered on separate days to your doorstep. If you would like to file a claim with UPS, you're more than happy to do that but I'm glad you were able to verify with us over the phone that the picture of the package in front of your door was in fact your door. There is nothing more that we can do here but clearly stealing from our customers is not something we do and I resent the statement.
Ordered a part about a month ago
Ordered a part about a month ago. Have not heard a word about the order, whether it is backordered, shipped or just what the status is. When I look it up it just states "awaiting shipment" Have inquired twice and no response. Frustrating
28. elokuuta 2023
Vastaus yritykseltä RV Fridge Guys
Hello Brad, We have not received any emails from you asking about your order. All you need to do is go to the bottom of our website to the Check Order Status button and we respond within 24-48 hours to ALL emails. Our phone lines are very busy and for that we apologize but we guarantee email responses. Your order is on backorder and we are still waiting for it to arrive. I wish we there was more we could do for you to improve your rating but unfortunately web do not have accurate ETAs on backorder parts as the manufacture states they will be shipped out in the order they are received when available.
No response to communication on order
30. elokuuta 2023
Vastaus yritykseltä RV Fridge Guys
Hi Tom, I am not sure what you mean, I see you sent us an email at 9:47 on 9/18 and we responded to you at 10:31am on 9/18 stating your order was shipping out that day.
QUICK EASY AND SHOWED UP WELL PACKED
29. elokuuta 2023
Vastaus yritykseltä RV Fridge Guys
Thanks so much for the review we really appreciate it!
What I did like....
What I did like..... The ease of ordering and I received the parts quickly.
What I did not like is I ordered the wrong part.
What I really do not like! I have made multiple calls and asked for a call back for assistance in ordering the correct part.
28. elokuuta 2023
My charge card was charged but my order…
My charge card was charged but my order is awaiting shipment. I was told the frig handle was in stock, but it wasn't. No estimate even of when it might ship. Very disappointed.
28. elokuuta 2023
No order received
This is the 2nd time I have ordered this product and I still have not received it!!! Months have gone by. No one will answer my calls or emails. DO NOT order from them if you actually want something........
29. elokuuta 2023
Scammers
After I ordered a Norcold dc power board part with a pre paid special order they list as in stock. The next few days they sent an email it was on back order. I ve 2 months with no answers. I did some research. The part doesn't exist. They held onto my money. Then when I cancelled they lied and said it was in transit the same day I cancelled and was returned. No refund was posted though. They are scammers and will take your money and not fill your order.
7. syyskuuta 2023
Oma-aloitteinen arvostelu
Fast shipping and right part 👍🏽
29. elokuuta 2023
Exceptional customer service!
Ordered a part with expedited shipping, needed ASAP. Turns out part was not in stock. I was contacted right away and alerted so that other arrangements could be made. Refund was very quick.
27. elokuuta 2023
Fast shipping
Did my ordering online and a day or so later I got an email saying it was on backorder and would be two to three week. Two days later it was on my doorstep. I would order from rv fridge guys again
27. elokuuta 2023
Order part back in july still haven't…
Order part back in july still haven't gotten it yet. Got a trip to lake Erie in three weeks. I need this part.
22. elokuuta 2023
Oma-aloitteinen arvostelu
I did not receive the product
28. heinäkuuta 2023
Good price and quick turnaround…
Good price and quick turnaround considering the part that I needed was on back order.
28. heinäkuuta 2023
Process of ordering was quick and easy
Process of ordering was quick and easy. I would have liked a better way to track my order though.
27. heinäkuuta 2023
Overall good experience,good website…
Overall good experience,good website with helpful troubleshooting tips .only bad thing was the suprise that my part was not in stock and had to be special ordered.if I had known,I probably would have looked for one locally.Still,in the end I’ll be happy to have my fridge working again
31. heinäkuuta 2023
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