The Barcode Warehouse Arvostelua 

I spoke with Suzanne this morning and she was very helpful and efficient along with being upbeat and knowledgeable. This has made ordering very easy! :)

I bought 10 Labelling cassette tapes on 05/11 for our company.
Order confirmation 688509
There has been a mismanagement either by them or the courier in the parcel wrapping/dispatching process and the parcel arrived resealed by the courier (I sent them clear pictures), with one out of 10 items missing.
On the 09/11 I made a complain
and since then I have been dealing with their (nightmare) customer service.

We have an account with them, but they are making problems to give us a credit of just £11.98 , and it's not our fault as I already stated in one of the many emails I sent to them (each time one different person replies (until now - Richard, Thomas, Lydia, Kathleen, and various times generic "customer service team" ) saying that SOMEONE ELSE is "dealing with it" but no definitive proper answer about my request).

In all of that I'm wasting so much time because of it and no solutions from them.

I wouldn't expect that from a quality company.

Awful experience. Ordered a receipt printer. It arrived and was clearly used with scratches and scuffs and no original packaging. It also didn't work. Contacted support who asked for pictures. They then offered a refund as there were no more in stock, or a partial refund it I wanted to keep it (a broken printer!!). They refused to give me my £300 back until they receive the item back despite this being their error, not mine. Their whole attitude was one of just not really bothered from start to finish. Will not be using them again.

UPDATE: Immediately after posting this review I received a very nice email from one of the Directors apologising for my experience and offering a solution. Unfortunately it was too late as we needed to get a printer sorted so had already ordered a replacement from another company. It would have been nice to have experienced a better level of service to begin with however, this was a very nice gesture and did go some way to restoring my level of faith in the company.

Just ordered our labels and like always get a great response from the team, I always seem to get a reply from Lynsey or Angela and they are superb and extremely helpful.
A great customer experience

Lynsey is very helpful in getting us the right info. for our order needed

We have had a couple of teething problems with our Zebra label printer mostly because of user inexperience. When I phoned for help I actually got fast, intelligible service even when our printer passed its one year mark. The technician was very familiar with the product, listened carefully & not only talked me through the solution but explained why it worked and gave me the information I needed to be able to solve it simply myself in future.

The team helped me scope the required hardware that I needed, the sales and delivery process was simple with great communication.

I have asked to send this back as it is no use to us, we have not used it, and they say we are out of time! we bought it in February 2021 and we did not use it, we asked to return for a refund in May 2021 and the reply was that is out of return time! this is not acceptable, the item is not what its cracked up to be, it does not do its job, so its useless to us, we paid £112.79 for nothing! There customer services stink, and do not buy from them, as you want be able to get a refund!

When buying a product from these guys i was disappointed to receive a faulty batch but in true Barcode Warehouse style they once again put the customer first by offering an apology and correcting the order immediately. Lydia who works apart of the customer service team is a true professional and made me feel like they cared about retaining my custom. once again Thankyou :)

not impressed, delivery was 2 days not the next days as sold, on top of that no emails or notifications of the order being made or accepted or dispatched. had to phone up to find out. pure hassle.also no invoice available online.

As usual great service and response from Lynsey!

Excellent service as always. Very quick and professional!!

We received a very professional service from Lynsey and Alison today.
From initial enquiry, quotation and order confirmation, it was very straightforward for us to place order which was processed very quickly nothing was too much trouble for them.
Please pass on our thanks to them.

Having little experience of bar code scanners, it was important to me that I was dealt with by a company and ultimately a person who would listen and understand my requirement and be able to recommend appropriate hardware.
After speaking to several companies, I was lucky enough to speak to Karen from The Barcode Warehouse.
Karen took time to listen. She understood the very complex requirement and went into lengths of detail I did not even know existed.
She was able to recommend not only the scanner and the barcode printer we needed but then was able to recommend the type of label, the type of adhesive on the label and the type of ink used to print the label.
The result was a chain of hardware and supplies which while used together perfectly met our needs and printed and scanned perfectly out of the box. Almost.
I say almost because after installing the printer on my computer (without reading the instructions), the printer had an alignment issue I could not understand.
Karen put me in touch with Glyn from the technical support department who I cannot praise highly enough. Glyn took over my computer and methodically went though some of the common issue’s users experience with setting paper sizes for custom labels etc. He remotely connected to my PC and started to look more closely into how I had installed the printer and spotted the issue very quickly. I had used the wrong driver for the printer. This fixed, the printer performed immaculately.
At this point I would like to point out that I work as a software developer and often support users of my software over the phone. It is very difficult to support printing issues remotely because the printout is the one thing you cannot see remotely.
The fact that Glyn was able to diagnose and fix the issue is not a complete surprise to me, it is his job after all, but it is the calm, friendly way he did it that honestly left me looking at the service I provide to my customers and feeling I should learn a lesson from this man. Quite outstanding.
If Karen and Glyn are representative of this company, I would have no hesitation in recommending them to anyone looking at complex issues in bar code scanning.
Barcode Warehouse were also the best price I could find anywhere for the equipment I bought.
Thank you very much indeed.

I bought a printer from here and never used it as I had the wrong operating system. I contacted the company about returning the printer but they never came back to me.I returned the printer and they accused me of damaging it. It is immaculate so this is untrue and they returned the printer to me without contacting every unprofessional,you have been warned!

Excellent technical support and assistance from Matthew Creasey, helping us make the right choices and then delivering to schedule. Highly recommended

Absolutely stella customer service and support from Phil in the Aftersales Dept. Super quick, friendly and professional - perfect!

Mathew was excellent from start to finish his knowledge was second to none. We had trouble finding a certain label which we couldn't locate on other sites, Mathew replied straight away and found us some no problem well done Barcode Warehouse.

Incredible service. Fast Delivery, I ordered my printer late Sunday night and it arrived on Tuesday. I had an issue setting up and getting connected to my PC, but after 1, 5 minute phone call with Phil from Aftersales its all set up and ready to go. Very happy.