Ordering items if you know what they are is easy enough. I have reached out numerous times regarding a requirement I have for a UV resistant zebra printer and labels and spoken and email with Ben an... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Näytä lisää
Yritys on vastannut
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Näytä lisää
Yritys on vastannut
Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Yhteystiedot
Telford Drive, NG24 2DX, Newark, Yhdistynyt kuningaskunta
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,3
Erinomainen
315 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Helpful customer service staff
Helpful customer service staff, great attitude
22. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Thank you for taking the time to share your experience with us Shelley. it is very much appreciated.
Terrible so far!
We ordered a receipt printer and cash drawer for next day delivery. We ordered on 12th May and they didn't turn up until 23rd May. This was far too late and had to order from another company. I've asked about returning the items and had an email saying they needed pictures of the items. I responded saying I hadn't even opened the package, no response. I opened, took pictures, still no response. You've emailed saying how did we do? Hopefully, this will get some kind of response and a refund.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Hi Paul, I do apologise for your frustration at the delay but our website clearly had the printer in stock and the cash drawer showing as out of stock - available to back order. Had you contacted us prior to purchase we would have been able to advise a more accurate lead time. From the date you placed your order on our website on the 13th May, to the DPD attempted delivery on 23rd May it was 10 days, again if at any point you were frustrated at the delay you could have called our customer service team who would have been more than happy to assist. On 27th May you e-mailed in to request a return and were responded to within an hour to ask for the photos, we do this to ensure the original packaging is intact and so we can issue an RMA, to which you responded to on the 28th May. Unfortunately you didn't receive you RMA number straight away and I apologise for this. We have now rectified this and as a gesture of good will we will pay for the return carriage. Please don't hesitate to call our customer service team in future if you have any urgent requirements.
Technical knowhow is excellent
Technical knowhow is excellent. The team at the Barcode Warehouse have always assisted or found someone who can.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Pal
Thank you for your kind words. We do pride ourselves on the fact that we have a great technical team who are on hand to help our customers should any issues arise with their products or solutions. If they don't know the answer; we do have very close links with our manufacturers which we can call on.
Please don't hesitate to let us know if we can be of any further assistance. Thanks for your business.
Kind regards, Customer Services
supportive sales person
supportive sales person, helped to spec out the correct equipment and guide on all accessories.
DPD let you down with their usual service level is the only gripe.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Stokes
Thank you for the positive review. Very pleasing to know that the sales person guided you through your purchasing process efficiently.
We have used DPD for many years and do have a very high next day delivery success rate with them. We fully appreciate that exceptions occur and can only apologise for the delay and inconvenience.
We'd be very happy to make up for it on your next order if you just mention the delay/this review.
Thanks very much for your business.
Kind regards, Customer Services
Intuitive website
Products were well laid out on website with solid descriptions, making it an intuitive and simple buying experience to find what I needed. I also got a follow up email from one of the acct managers to see if there was anything else that I needed! 5/5
5. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear SP
Thank you so much sharing your positive feedback here. We're always here to help if you need anything else.
Many thanks for your custom.
Kind regards, Customer Services
Great service
Great service, fast delivery, highly recommend.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Thank you so much for the kind words, Trivanta Services.
Always nice to hear back from our customers.
Many thanks for your business and we hope that we can help you again soon.
Kind regards,
Customer Services
pleased with the service I received
I am very pleased with the service I received. I truly appreciate the amazing support and customer service provided by your team.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mrs Pinho
We really appreciate you taking time to leave your review. Thanks for the kind words.
Thank you as well for your custom and please don't hesitate to contact us again if we can be of assistance.
Kind regards,
Customer Services
Good customer Experience
Helpful, cheerful and knowledgeable sales person. Good overall service. Scanner arrived on time
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Tony
We're very pleased to hear that we could help get you the scanner you required.
Thank you for the positive review and your order. We're obviously here if you need any further help.
Kind regards,
Customer Services
Order for printer labels
I found ringing the company a better way of getting the info (quote needed) that using the website contact form. Competative price and very fast delivey. Have recommended to another department in my work place.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Gill
Thanks for taking time to leave your kind review. We're very pleased that we could help with your requirements.
It's also much appreciated that you have already recommended us to your colleagues. Thank you so much.
Kind regards,
Customer Services
Truly wonderful service from an…
Truly wonderful service from an exceptional team - many thanks from University Hospitals Bristol & Weston NHS
Bristol Haematology and Oncology Centre
Ward D603.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Larue
It's so nice to hear that the team could assist. Thank you so much for taking time to leave your very complimentary review.
We love working with our NHS customers. Many thanks for your order and we hope that we can assist you again soon.
Kind regards,
Customer Services
Expert advice and assistance from TBW
Trevor was very helpful and knowledgeable. Went out of his way to confirm we have the correct labels. Service from Barcode Warehouse have always been exceptional. Always a pleasure dealing with the staff.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Roshan
We really appreciate your positive review. Thank you for your continued custom. Always lovely to hear positive feedback on the team.
Please let us know when we can be of further assistance.
Kind regards,
Customer Services
Always a great service from Shelagh
Always a great service from Shelagh . And we are never let down with deliveries . Great communication too.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Jan H
Thank you for the positive feedback. We really appreciate it.
Thanks for your custom and we hope to continue serving you in the future.
Kind regards,
Customer Services
Paisely and Jayesh are always extremely…
Paisely and Jayesh are always extremely supportive, they go above and beyond and im grateful that they manage our account. Nothing is too much trouble.
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Kenyon
Thank you taking time to share your kind words here. We're very happy that you have been pleased with your experiences with Paisley and Jayesh.
Thanks for your continued custom and we hope we can continue our relationship for a long time.
Kind regards,
Customer Services
Most helpful company to deal with.........
Approached several barcode printer companies for help in finding a hardware and software solution for bespoke label printing. Only company that really engaged with us and worked with us to find a solution was the Barcode Warehouse, in particular, Alessandro. He was very helpful, involved other members of the team in different specialist areas and, most importantly to me, answered emails and did what he said he wa going to do. Placed the order with him today, looking forward to using new kit. Thanks Alessandro!
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Kevin
Thanks for leaving such a complimentary review. We're so pleased that Alessandro could assist you well in finding the right solution.
Thank you for your business and we are here for whatever help you need in future.
Kind regards,
Customer Services
Misleading Product Info.
Wanted to check the specifications of a *MOBILE* printer, specifically asked about whether the cable was in the box to charge the *MOBILE* printer or whether it was a standard USB-C, was told I would indeed need the specific cable and adaptor to charge the *MOBILE* printer.
On receipt of the *MOBILE* printer and charging cable... it didn't come with a battery! So not exactly as *MOBILE* as one would expect, I can go about 1.5m.
Battery cost adds 29% to the cost.
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear MPW
We are so sorry for the inconvenience of you not being able to use your mobile printer out of the box. We obviously do not decide how manufacturers package/bundle their products.
For your reference, some manufacturers do this as many people mount mobile printers on vehicles and power them with a battery eliminator accessory, rather than a battery.
We get information from our website from various sources and sometimes things like this are not made clear from the data provided. Frustratingly, if you look at the Wi-Fi model, we have manually added in this info. The Bluetooth model you purchased had just been missed. We're very sorry for the oversight but this is a manual process and we cannot physically edit the descriptions for all of the products on our website.
Thank you very much for bringing this to our attention. The web team are sorting and ensuring that any others in the Brother range are enhanced.
We would welcome the chance to make it up to you on your next order by offering a discount if you just mention this review.
Kind regards, Customer Services
Smooth and efficient service as ever…
Smooth and efficient service as ever from Michelle and the team.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Matt
Many thanks for taking the time to leave your kind review.
Always very nice to hear that the team have helped and we really appreciate your business.
Kind regards,
Customer Services
Bought a zebra printer from them
Bought a zebra printer from them, but was sick, so didn't open the box until day 8. The printer is faulty and doesn't work, but they won't provide a refund because we didn't report the fault within 7 days, which is illegitimate. Support refuses to email and keeps circumventing our request for a refund, they have no care for consumer rights. Do not use barcode warehouse, buy direct where you actually get support. Still waiting on a refund and reply. Case 29894.
8. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Charlie
Thank you for your order of a Zebra printer for £124.99 which was ordered on 20th November and delivered to you the following day. We are very sorry that you are unhappy that you cannot return it for a refund because you state that it jams and disconnects. You did indeed do this outside of the 7-day period but that is not the issue.
You cannot buy directly from Zebra so have to buy through value added resellers such as us. Unlike many websites, we do offer free of charge technical support for any customers experiencing issues. It is very hard to help via email, hence why we have tried to call and book in a call with yourself which you have refused.
We are a business (as are you) and you have purchased this printer for business use. We do not sell to consumers. We have terms and conditions of sale which you agreed to when purchasing the printer.
The printer does work (i.e. is not dead-on-arrival) and if you had been willing to speak to the after sales technical support team, they may have been able to quickly talk you through some steps to avoid the problems you are encountering.
As stated, the printer comes with a 2-year warranty which means you can send it back to Zebra for a repair if needed. We are obviously happy to do this for you but, again, you just want to send it back which is not possible.
Please feel free to call in if you change your mind about wanting some help in calibrating the printer or sending it back for inspection and (if needed) repair.
Regards, Customer Services
We needed Qty 10 Printers in a big hurry…
We needed Qty 10 Printers in a big hurry. Paisley was excellent. Rapidly produced a fair-priced Quote, and she delivered on her quick lead-time promise too.
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Simon
Thank you so much for leaving your review; we really appreciate it and have passed on our thanks to Paisley too.
Many thanks for your business in 2025 and we hope we can help you again in 2026.
Best regards, Customer Services
Great Product Knowledge from recommendation to tech after care
I had a really good experience firstly with Carl in the Sales team, then with Glyn in the tech support team.
We recently moved to a parts tracking system for our busy warehouse and needed a label printer so we could use barcodes.
Carl was really knowledgeable during the initial sales call and promptly got back to me with a competitive quote, discounting the price on the website for the bundle.
Upon receiving the label printer Glyn in the tech support provided exceptional service helping me set up the wifi connectivity on a couple of the laptops in the office and talking me through some settings we needed to configure.
Printer is exactly what we needed and the service has surpassed my expectations.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Slow Repairs Service
We usually have excellent customer service from The Barcode Warehouse, including on-the-phone tech support which has been helpful in the past.
However, we had recently bought a Zebra ZD421 for commercial use, which had serious software faults after only a few uses. On returning the device, we were told we would have to wait 28 days for repairs to be actioned, which has left us in the lurch during peak season for our industry. Our request for a loan was denied.
22. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Jones
Thank you for your review and we are glad you have found our free technical support offering of use in the past.
Thank you also for your order of a Zebra desktop printer via the Royal Mail printer promo. You placed this order back in January so the printer was outside of it's DOA period and was to be repaired under the manufacturers warranty. You have given us a 2-star review as you are not happy with the manufacturers estimated turnaround time which we have to give as a worst-case. We do not have a slow repairs service ourselves.
Just to be clear, we are acting as the middle man free of charge in terms of sending back your device to Zebra on your behalf. You would have been able to do this yourself and this would not have made a difference to the estimated 28-days quoted.
We fully appreciate that some people do not want to be without a printer in these events and so sell many upgraded/extended warranties both from the manufacturers themselves and also our own offerings.
On the promo page you would have seen, there is the option to take out our 2 year upgraded service (which would have given you a loan printer while you wait) at a special rate of about £30 which you did not take us up on.
We shall keep you updated on how Zebra get on fitting a new mainboard to your printer under their warranty.
Also, if you mention this review, we would obviously be happy to make up for this inconvenience by selling you a discounted printer to use as a backup to cover you in future.
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