Ordering items if you know what they are is easy enough. I have reached out numerous times regarding a requirement I have for a UV resistant zebra printer and labels and spoken and email with Ben an... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Bought a Zebra printer for use with Royal Mail. Despite having decent IT skills I don't know how any normal person could get this up and running without help. Phoned their aftersales support which was... Näytä lisää
Yritys on vastannut
Barcode Warehouse is my preferred supplier for SLP labels. On this occasion, it took about 4 weeks for the labels to arrive and I had to chase my order. I had to use another supplier and it only took... Näytä lisää
Yritys on vastannut
Had an issue with delivery, the incorrect type was delivered, easy mistake to make. Wendy sorted out the issue straight away and had the correct delivery on its way to me withing 24 hours. perfect!
Yritys on vastannut
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Yrityksen kirjoittama
Based in Newark, The Barcode Warehouse Limited is the UK's leading barcode solution provider, self-adhesive label manufacturer and enterprise mobility managed service provider. We specialise in supplying barcode scanners, mobile computers, smartphones and label printers to the transport and logistics, warehousing, postal, healthcare and retail sectors. We are a specialist Mobile Managed Services provider, offering solutions which encompass finance, provisioning, fleet/asset management, data management and the repair of hand held computers and printers on behalf of our customers and our partners, who include Zebra, Honeywell, Samsung, Brother, Toshiba, Zebra, Datalogic and many more. We continue to manufacture labels,tickets and tags, which has been at our core for over 30 years.
Yhteystiedot
Telford Drive, NG24 2DX, Newark, Yhdistynyt kuningaskunta
- 01636 602000
- sales@thebarcodewarehouse.co.uk
- www.thebarcodewarehouse.co.uk
4,3
Erinomainen
315 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Big shout out to Glyn at customer…
Big shout out to Glyn at customer technical support…he is a star and Barcode warehouse are very lucky to have him working for them!
Thanks Glyn
Joanne
Antiqua print gallery
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Joanne
Thank you for your kind words. Glyn is definitely an asset and your feedback has been shared to make his team aware.
We're glad he could help you out and hope we can do the same again.
Best regards, Customer Services
Friendly
Friendly, informative advice, very competitive prices and unbelievably quick delivery. What more could you want?
10. kesäkuuta 2025
Oma-aloitteinen arvostelu
Michelle Todd for the win!
Michelle Todd was very prompt, professional and helpful. Simply amazing!
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
DO NOT BUY PERMANANT LABELS
DO NOT BUY PERMANANT LABELS. Barcode warehouse adhesive is not permanent and wont stick to your boxes. If you are using their labels to ship with you risk your products getting lost because the labels peel off!
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Mr H
Thank you for your order.
Our company started in 1987 and has been a manufacturer of self-adhesive labels ever since. We supply all types of labels, tickets and tags. We do manufacture quality labels for the logistics market and sell these to some of the largest companies around. Our permanent labels are permanent. We are ISO-accredited and take quality and consistency of supply very seriously. Any non-conformances would be investigated fully. The supply of consumables makes up around 10% of our £60M annual revenues and so there is a full, expert-led team ensuring that we are proud of what we supply daily to our valued customers.
You purchased one box of Zebra-branded, permanent labels from our website (i.e. not “Barcode Warehouse adhesive” and not manufactured by us). As far as we are aware you have received the correct labels but you just want to return them.
We sell multiple boxes of these labels every week and have done for many years. You are the first to complain about their performance. We are Zebra’s largest partner for their ZipShip media.
We would obviously be very happy to supply you with alternative labels which are more permanent and/or suited for your application.
Regards, Customer Services
very bad service about return policy
i bought a printer from here and after I buy I tried to connect my payment app but did work because does not support to my device then I tried to return machine was perfect condition because I just try to connect only 15-20 minutes. I send machine back I paid 20 pound for return and their answer machine condition is not good for re sale. i took pictures before i send there is no damage at my photos but photos they send me there is some damage. this is redicules. never again.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Ferhat
Thank you for your purchase of a Sunmi receipt printer from our website back in January.
We are very sorry that you are unhappy with our returns clause. We are obviously allowed to choose our policy and our terms are not dissimilar, in this respect, to any other of the other thousands of B2B resellers in the wider marketplace. You agreed to our terms when checking out. Saying ‘I don’t think I need it anymore’ is not an allowable reason to initiate an RMA.
On this occasion, however, I can see that the team did try to use their discretion when you stated that your product was in unused condition. However, on receipt and inspection of the goods there were clear signs (as sent to you in images) that your product had been out of the box. We then had to send your printer to you (again) at our expense.
We cannot restock and then resell an item to another valued customer unless it is in unopened condition for obvious reasons.
Customers are supposed to ensure compatibility with their software provider (or indeed ask our sales team for advice) prior to ordering to avoid situations like this.
Regards, Customer Services
They need to return calls to actually…
They need to return calls to actually help their customers set up the products.
Ordered a pos system and came without the cable, took another 2 days for this to arrive and it still wouldn't work. 3/4 weeks of phone calls from us and still no working printer just kept getting fobbed off. Terrible service
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Jo
You have elected to not respond and provide any information here regarding your identity. We cannot find any record of any cases which match your name or this description. This does not sound like something we would do. If you still need assistance, do please call us.
I don’t believe we have sold any ‘pos systems’ (if you have purchased POS software from elsewhere; it is likely that your software provider would be the best bet to get you up and running.)
You do mention a printer not working. Lots of products including receipt printers may come without all the desired cables. That is the manufacturers choice, not ours. We can help with drivers etc. but, again, if it's not plug and play, your software provider would likely have FAQs/documentation to ensure all of the settings are correct.
The tech support team have a case management system so would not be able to fob anyone off. They have closed 497 cases so far this month and we quality check all of them.
Sorry that you feel like you have had terrible service but we are struggling to understand why at this stage. Please do let us know if you are still struggling setting up your printer. We'd be more than happy to assist if you would give us the chance.
Regards, Customer Services
Avoid if you need your kit to work or expect customer service
Purchased three Zebra printers. Two of which would not work as described. We tried to get them to work for a couple of weeks, speaking to Barcode Warehouse and Zebra. We then returned the printers, only to be curtly informed that there would be no refund. This was due to the pen marks on the box, and I hadn't packed them very well. Barcode Warehouse will argue their case because they are very good at shutting the door on customers. But the result is I am £900 + out of pocket and Barcode Warehouse does not care.
14. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Jason
Thank you for your order of 2x Zebra printers on 4/4
You wouldn’t respond to our requests for information when trying to triage the printers and help get you up and running. We therefore couldn’t class them as faulty.
Unless goods are faulty, we can only accept returns if the products are in unopened condition so they can be resold. It’s not just the outer box that matters. This was explained clearly in our emails but you still returned them to us.
Upon inspection, both printers had been used plus internal packaging, adapters and cores were missing. One of the printers didn’t have the same serial number as on the box.
I’m sorry that we could not refund you on this occasion and would obviously be happy to support you in getting the printers working if you would like us to assist.
Regards, Customer Services
Good service
Michelle was very attentive and helped me with my query quickly and efficiently!
7. toukokuuta 2025
Oma-aloitteinen arvostelu
5 Star Service
Michelle was absolutely fantastic. Incredibly knowledgable about the products and services offered, and spent time making suitable recommendations until we found what was the best set up for my needs. 5 stars, very happy with the service I received.
1. toukokuuta 2025
Oma-aloitteinen arvostelu
Michelle was fantastic to work with
Michelle was fantastic to work with, really efficient service and gave me exactly what I needed or next day delivery, highly recommend!!
24. huhtikuuta 2025
Oma-aloitteinen arvostelu
Michelle was super helpful and…
Michelle was super helpful and responsive. Great customer service
23. huhtikuuta 2025
Oma-aloitteinen arvostelu
Excellent Customer Service
Michelle was extremely helpful and efficient in resolving our problem, which has minimised our downtime. I would highly recommend this company.
22. huhtikuuta 2025
Oma-aloitteinen arvostelu
Customer service from Michelle has been…
Customer service from Michelle has been above and beyond
17. huhtikuuta 2025
Oma-aloitteinen arvostelu
Buyer Beware!
A word of warning: Be sure to check the returns policy before you buy. I bought a cash drawer/receipt printer recently to replace one which was faulty. Delivery wasn’t the fastest and, in the meantime, I was able to repair out existing one. Thankfully, I was able to return the unopened replacement but was charged a 15% ‘restocking fee’ for the privilege (amounting to over £50). I was later told that this was because Barcode Warehouse is a B2B concern, which seems to mean they are just an intermediary (note that everything is in stock in ‘2-5working days’), which runs contrary to what the name ‘Barcode Warehouse’ suggests.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Bruce
Thank you for your order of a cash drawer on 18th March which was not in stock at the time. We dispatched this to you on 21st. I can see that delivery took DPD longer than usual to get it to you due to your very remote location; apologies for that but it was out of our control.
I’m sorry that you thought that you could return this on 7th April for a full refund after getting your old drawer working again but, as you point out, we are a Business-to-Business reseller and so our terms and conditions do apply. You accepted these when checking out online.
I’m not sure what you mean regarding ‘intermediary’ and saying everything is '2-5 working days' is incorrect – we hold well over £2 million of stock in our warehouse but cannot stock everything. We do show what products are in stock across at a number of manufacturers/distributors across Europe which our customers find useful. Most of our competitors 'lie' and say that they have this in stock, FYI. We just like being transparent.
If you do need anything in the future we can look to discount that in order to make up for the restocking fee.
Regards, Customer Services
Tom was a fantastic support
Tom was a fantastic support - very helpful and prompt service.
2. huhtikuuta 2025
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Equipment arrived quickly and as…
Equipment arrived quickly and as described
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Excellent as Always!!
Been using Barcode Warehouse now for over 10 years. Never disappoint. Always fast delivery to Northern Ireland which seems to be an issue for some GB companies. Not for BCW. This time I dealt with Michelle in CS. She was very knowledgeable and detailed on the product I was after. Would highly recommend these guys.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Excellent communication and…
Excellent communication and understanding of the business needs. Great Products and speedy delivery. Tom went above and beyond to accommodate and ensue everything was as required.
31. maaliskuuta 2025
Oma-aloitteinen arvostelu
Great people to deal with
Always excellent to deal with. Very professional and really nice people to work with. They have a wealth of experience with this type of technology as well as their network of experts to assist and support implementation and solution delivery. Michelle Todd is our account manager at Barcode and has worked with our beneficiaries to deliver cost effective and fit for purpose solutions.
21. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Mr Ashcroft
We really appreciate you leaving a positive review here. It is great to hear that Michelle and the team are looking after you well. Thank you for your business.
Best regards, Customer Services
Great customer service
Great customer service. Extremely helpful and knowledgeable, answering all questions and finding the most economical solution.
18. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Barcode Warehouse
Dear Joe
Thank you for your positive review. We're very glad that you got the help you needed and hope we can do so again, soon.
Best regards, Customer Services
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