Having dealt with 2 or 3 health insurance companies over the past 45 years , I have NEVER come across one that is impossible to get a straight reply from nor any personal service. Different people all... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Had a simple request..to get…
Had a simple request..to get authorisation for some surgeon-recommended physio, post-operatively. I got the authorisation
27. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi, thank you for taking the time to leave a review, I am really glad that we were able to get you the authorisation for your post-op physio. Wishing you the best for your recovery. Many thanks Jessica, Member Servicing Specialist.
Comprehensive service from friendly staff
It took over a month to get an open referral letter from my GP which is a must to start a claim. Exeter staff were very helpful and sent a list of consultants to choose from. When the Consultant wanted extra tests these were included. There was only a short wait on the phone to speak to a member of staff.
17. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi Edith, thank you for taking the time share your experience, I'm so glad you found my colleagues to be helpful and that you were able to get through to us on the telephone in a short time. Many thanks Jessica, Member Servicing Specialist.
At a time of great concern the team…
At a time of great concern the team were quick, sympathetic and efficient in dealing with my issue.
16. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Gary,
Thank you for taking a moment to leave us a review. I am very happy to learn that our service was prompt when needed most, and that the process was handled with care.
Kind regards, Ruby - Member Servicing Specialist.
I had to pay myself for my oral surgery…
I had to pay myself for my oral surgery even though the surgeon said this was not an dental procedure.
16. helmikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Owen,
Thank you for taking the time to share your review and I'm very sorry to hear about you are unhappy with the experience you have had and understand this can be frustrating when you believe this should have been covered. Ordinarily, only maxillofacial surgeries may be covered.
We’d really like to look into this further for you. Our claims team can review the details of your case and provide clarity on the decision made and can also start the complaints process for you if you feel this is necessary.
Please feel free to contact them directly at pmi-claims@the-exeter.com or by calling 0300 123 3253.
Kind regards, Ruby - Member Servicing Specialist.
Mostly I have experienced brilliant…
Mostly I have experienced brilliant service from this company, making fast decisions and being helpful when I needed guidance. One process was very slow though, perhaps overly complicated and it is taking too much time to receive payment. I would recommend them, but some improvements could be made to achieve the 5 stars
16. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi MJQ, thank you for sharing your experience, as a mutual society we value the opinions of all our members. I am really pleased that most of your experiences with us have been brilliant. However I am sorry that you have experienced a process which slowed down the payment for you. If you would be willing to provide further feedback on this so we can investigate in more detail, please contact our Member Servicing Team on 0300 123 3201 with your policy information. We are open Monday to Friday 8am to 6pm. Alternatively you can email us at member@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
I RECEIVED AN EXCELLENT/OUTSTANDING…
I RECEIVED AN EXCELLENT/OUTSTANDING EXPERIENCE FROM START TO FINISH.
Amazing, helpfull, knowledgeable, efficient, sympathetic, caring staff. I was treated with respect and as a person and not as a number.
All bills have been paid without any hassle whatsoever.
I have been paying my medical insurance since 1980 and have rarely used it and when I have it was for minimal consultations or tests.
Exeter have always paid the bills with no problems.
In my opinion they are an outstanding company.
I do not have a computer and don't do anything online and Exeter didn't discriminate me for this like other various companies have done when I try to explain to them that I don't have a computer!.
Many Thanks for an outstanding level of service. Its nice and took the pressure off me during a worrying time. I have no family or relatives which impacted on my concerns for my health issue.
6. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Anne, I really appreciate you sharing your experience with us and I am delighted that my colleagues have provided you with such an outstanding level of service. I'm so glad that this took the pressure off you during a worrying time. Many thanks Jessica, Member Servicing Specialist.
Making appointments and referrals very…
Making appointments and referrals very quickly
16. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Steven,
Thank you for taking the time to leave us a review. I am delighted to hear that you found making appointments and attaining referrals a quick and easy process.
Kind regards, Ruby - Member Servicing Specialist.
So much pushback on helping with…
So much pushback on helping with claims. We have had private insurance for years and never had issues like this on a simple emergency injury
17. tammikuuta 2026
Vastaus yritykseltä The Exeter
Hi Katie, thank you for taking the time to leave a review. I am sorry to hear of your experience. Our policies do not cover emergency treatment and are designed to complement the NHS for planned treatment. If you wish to raise a complaint regarding your claim, please contact the claims team directly. Their telephone number is 0300 123 3253 and they are open Monday to Friday 8am to 8pm and Saturday 8am to 1pm. Alternatively their email address is pmi-claims@the-exeter.com. Many thanks Jessica, Member Servicing Specialist.
Very friendly and helpful
I found the telephone helpline team to be friendly helpful and efficient.
2. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Kate, I am delighted that you have found our telephone team to be friendly, helpful and efficient. Thank you very much for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Shoulder replacement
Very clear process from initial contact. Operation a great success. After care has been brilliant. Very easy to sort
16. tammikuuta 2026
Vastaus yritykseltä The Exeter
Good morning, SO,
Thank you for taking a moment to leave us a review. I am glad to hear that you found our processes clear and easy to understand, that your operation was successful and that you were pleased with your aftercare, too.
Kind regards, Ruby - Member Servicing Specialist.
Overall treatment for spinal surgery .They managed to get me up to Harley…
They managed to get me up to Harley Street clinics best consultants and best Hospital and absolutely amazed with the service and treatment I got ,thank you.
2. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Stephen,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have experienced amazing service and treatment through The Exeter, and were able to see Harley Street specialists when you needed to.
Kind regards, Ruby - Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good morning, Spencer,
Thank you for leaving us a review. I am delighted to hear that you found The Exeter easy to deal with and had no issues with the hospitals used.
Kind regards, Ruby - Member Servicing Specialist.
Excellent company, excellent help
I have had a couple of issues this year and both have been resolved with no fuss, no equivalent and complete professionality by the Exeter. I have nothing but praise for this company and have been thoroughly impressed with the amount of backup I have had during the last couple of years.
16. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Theresa,
Thank you for taking the time to leave us a review. I am very pleased to hear that you have had a fuss-free and professional experience when you have contacted us. We are always happy to hear that our members are impressed!
Kind regards, Ruby - Member Servicing Specialist.
Efficient and pleasant and empathetic…
Efficient and pleasant and empathetic staff
16. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi Terry, I'm delighted that my colleagues have ensured your experience with us was efficient, pleasant and empathetic. Thanks for taking the time to leave a review, Many thanks Jessica, Member Servicing Specialist.
Service
Everyone I have spoken to has been very helpful and the process has been very clear to follow.
9. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi, thank you for sharing your experience with us. I am so pleased that my colleagues who you have spoken with have been very helpful and that the process has been clear to follow. Many thanks Jessica, Member Servicing Specialist.
A difficult issue was solved quickly…
A difficult issue was solved quickly and with full support from the claims dept at all times. Excellent service from a great insurer.
18. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Melvin, I am sorry that you faced a difficult issue, but I'm really glad that our claims team were able to provide you with excellent service and gave you full support to solve this. Thanks for taking the time to leave a review. Many thanks Jessica Member Servicing Specialist.
By far the best
By far the best , most considerate and customer friendly health insurance company I have used . Bearing in mind previous companies have included PPP AXA Bupa and more .
10. lokakuuta 2025
Vastaus yritykseltä The Exeter
Hi Alison, this is such a lovely review, thank you for taking the time to share this with us. I am delighted that you have found us at The Exeter to be the most considerate and customer friendly health insurance company that you have used. Many thanks Jessica, Member Servicing Specialist.
I was actually able to talk to a…
I was actually able to talk to a person, who seemed very efficient. Not sure of the name but thank you. Clear parameters set in the beginning so no nasty surprises about payment.
11. helmikuuta 2026
Vastaus yritykseltä The Exeter
Hi Jane, I am so pleased that my colleague provided you with an efficient service and made sure that you had the information you needed for your payments. Many thanks Jessica, Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Hi ayemene jacques n'dre, thank you for taking the time to leave a review. I am delighted that you have received good customer care and clear answers from my colleagues. Many thanks Jessica, Member Servicing Specialist.
Very clear letters about payments
16. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi PHargreavescustomer, thank you for your review, I am really pleased that you have received very clear letters about payments. Many thanks Jessica, Member Servicing Specialist.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.