Having dealt with 2 or 3 health insurance companies over the past 45 years , I have NEVER come across one that is impossible to get a straight reply from nor any personal service. Different people all... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Very friendly and efficient. Phone calls have been quick and helpful. Dealings with claim has been problem-free. Staff always friendly & helpful. Excellent overall service.
Yritys on vastannut
Wonderful cover in the course of my being treated for a fistula . I have had to have 4 operations and after the second onwards have had to have daily dressing appointments to dress a large surgical... Näytä lisää
Yritys on vastannut
The Exeter have been great. The premiums were reasonable, especially given my existing health conditions. They have also handled a recent claim with efficiency. A minor complaint was quickly investiga... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to The Exeter. We're an award-winning healthcare and protection insurance provider with over 100 years of experience supporting our members when they need us most. Your feedback allows us to evaluate our performance and provide you with the best possible products and services.
Free access to HealthWise, our member benefits app.
As a member of The Exeter, you and your family have access to HealthWise, helping to keep you healthy and happy every day.
Yhteystiedot
Emperor Way, EX1 3FD, Exeter, Yhdistynyt kuningaskunta
- 0300 123 3201
- member@the-exeter.com
- www.the-exeter.com
4,1
Hyvä
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
One phone call and all done I continue…
One phone call and all done I continue receiving calls if I need any help as my treatment is ongoing
29. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good afternoon, Miss Benjamin,
Thank you for taking a moment to leave us a review. I’m really pleased to hear that you’ve received ongoing contact throughout your treatment, and thank you very much for your 5‑star review.
Kind regards, Ruby - Member Support Specialist
Great service when calling to check…
Great service when calling to check things that I needed to know .
14. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Hi Colin, I'm delighted that my colleagues have provided you with great service when you have called. Thank you for taking the time to leave us a review. Many thanks Jessica, Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good afternoon, Ms Henley,
Thank you for taking the time to leave us a review. I’m very pleased to hear that you’ve received all the information you needed and that you’re happy with the service provided.
Kind regards, Ruby - Member Support Specialist
Extremely slow and protracted authorisation process
Extremely slow response when asking for authorisation 10+ days and only progressed when I chased. Now requested doctor to confirm basic facts by form so now more delays and forms to go back to clinical team so more delays expected. Have had multiple other health plans and never had anything like these delays. Not impressed at all.
17. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Hi Consumer, I'm so sorry to hear that the process for obtaining authorisation has been extremely slow. There are occasions where our claims team will request more information, to ensure they have everything they need to be able to progress your claim. We always aim to ensure that the claims process is as smooth and stress-free as possible for our members, and I am sorry to learn that this was not your experience. If you would like to discuss this further or wish to raise a complaint, our claims teams will be happy to assist you. Please find the relevant contact details below:
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Many thanks Jessica, Member Servicing Specialist
Hip replacement
All bills for my hip replacement paid quickly and efficiently
Very happy with the service supplied
9. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Matthew,
Thank you for taking the time to leave us a review. I am delighted to hear that your hip replacement fees were settled quickly and that you are pleased with the service you have experienced.
Kind regard, Ruby - Member Support Specialist.
So glad i took out private health care…
So glad i took out private health care with The Exeter. I was recently diagnosed with cateracts in both eyes and have had them both operated on in a matter of 3 months. The only thing i found was i was given misleading information by one adviser that i challanged and was told by another adviser that i had been given the wrong information. Also they dont always come back to you when they have requested some details by Email. Having a dedicated adviser would be do much easier
Having said all that i am very pleased with my recent dealings with them and the positive outcome.
22. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Ap,
Thank you for taking the time to leave us a review. I’m really pleased to hear that overall you’ve been happy with your recent interactions with us. I also appreciate you sharing this small piece of feedback regarding some inconsistent information by phone and email.
I’m sorry for any confusion this may have caused and have shared your comments with the relevant team so we can continue to improve our service for our members.
If you’d like to discuss this further, please feel free to contact our Member Support Team on 0300 123 3201 (Option 2), Monday to Friday, 8am–6pm.
Kind regards, Ruby - Member Support Specialist
Vastaus yritykseltä The Exeter
Hi Peter, I am so pleased that my colleagues have provided you with good communication via email and letter. Thank you for taking the time to leave a review. Many thanks Jessica, Member Servicing Specialist.
Vastaus yritykseltä The Exeter
Good afternoon, Mr Hiscock,
Thank you for taking a moment to leave us a review. I am delighted to hear that you have received continuous excellent service.
Kind regards, Ruby - Member Support Specialist.
Nuffield experience…
I had an operation today at the Nuffield hospital all went without a hitch all thanks to the Exeter.
22. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Hi Autoscene, thanks for leaving a review, I am so glad that your operation went well, wishing you all the best for your recovery. Many thanks Jessica, Member Servicing Specialist.
Efficient request process
My medical request was processed very efficiently from start to the conclusion of the process
18. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Richard,
Thank you for taking the time to leave us a review. I am very pleased to hear your request was processed quickly from start to finish and thank you for rating us 5 stars!
Kind regards, Ruby- Member Support Specialist.
Always very helpful when you need them…
Always very helpful when you need them & make the process easy.
6. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Hi Helene, I am delighted that you have found my colleagues to be helpful and that they have made the process easy for you. Thanks for taking time to leave a review. Many thanks Jessica, Member Servicing Specialist.
I found the billing was very difficult…
I found the billing was very difficult but I had complicated matters by paying myself for the first consultation. As I have a £1000 excess I needed to at that to you.
10. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Miss Woolley,
Thank you for taking the time to leave us a review and for sharing your feedback. I’m sorry to hear that the payment process wasn’t as clear as it could have been and that this caused some confusion. While we’re glad this was a small issue, we really appreciate you bringing it to our attention as it helps us continue to improve and make things clearer for all of our members.
Your comments have been shared with the relevant team, and we’ll keep them in mind as we review our processes going forward.
If you would like to discuss this further, please feel free to contact our Member Support Team on 0300 123 3201 (option 2), Monday to Friday, 8am–6pm.
Kind regards, Ruby - Member Support Specialist
To speak to knowledgeable and very…
To speak to knowledgeable and very helpful people
21. huhtikuuta 2026
Vastaus yritykseltä The Exeter
Hi V Dyson, thank you for taking the time to leave a review, I am glad that you found my colleagues to be knowledgeable and helpful. Many thanks Jessica, Member Servicing Specialist.
Communication.
My claim was complicated, not due to the Exeter, my only complaint was communication could be improved between the Exeter and myself.
8. joulukuuta 2025
Vastaus yritykseltä The Exeter
Good morning, Mr Sands,
Thank you for taking the time to leave us a review. We always welcome feedback and will ensure that our communication during the claim process is reviewed with a view to improving this aspect of the claims journey based on the experience you have shared.
If you would like to progress this matter further, you always have the option to open a complaint and can do so by contacting our Claims teams using the details below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–6pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Servicing Specialist
Hideous insurer...
EDIT: How dare you put me through this hell over the past month all whilst trying to navigate serious health battles including a broken dominant arm. Really, how dare you. I suggest you direct your dedication towards your customers and doing the right thing, instead of misleading review activity!! You are as bad as insurers get and rest assured, I will be proceeding with the action you have been notified of. A month of constant errors, bad faith, neglect and refusal to process the claim etc etc. I have zero trust or confidence in you and I urge anyone considering taking a policy out with this insurer to seriously reconsider - you really do NOT need this battle on top.
Totally void of ethics. 12 years I have trustingly paid premiums for an IPI policy never having to claim until now when it is simply unavoidable. I couldn't be more appalled at how obstructive and badly they are handling the claim and if I could go back 12 years I would go with another provider in a heartbeat. They are doing everything possible to delay, obstruct and cause problems.. forcing me to raise a complaint which they are now using as an excuse to not progress the claim by 8 weeks. Repeatedly refusing to answer the most basic questions about the claim for a month now and counting. Even after making it clear to the CEO that the complaint is no excuse not to correct their errors, conduct and progress the claim, she has replied to a pre-legal action notice referencing only that the complaint will be dealt with. As bad faith as it gets! Avoid like the plague!! They cannot be trusted at all!!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good afternoon,
I’m really sorry to hear how frustrating this has been for you, and I want you to know that your concerns are being taken seriously.
Our complaints process does not pause the claim process, it works as an independent reviewer of the member experience, which means any claim will continue to move forward as normal while we review a complaint. Although we have up to eight weeks to complete a full investigation, we always aim to respond sooner wherever possible.
Your feedback is important to us and is always reviewed as part of how we improve the experience for our members. If you need to talk to us in the meantime or feel there’s anything else we should know, you’re always welcome to reach out.
You can contact the Member Support Team on 0300 123 3201 (Option 2) Mon- Fri, 8am-6pm
or our Claims teams using the information below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–6pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Servicing Specialist.
Poor customer service and non approval of specialists
First of all they take an age to answer the phone and require copious paperwork to process every claim
More importantly they refused to authorise 2 specialists recommended because they were not on their approved list
With the first specialist I had to delay my procedure for 4 months until he got back on their list
The second specialist had over 30 years experience in the field and they told me that the Exeter will only pay the standard fee for a student newly qualified dermatologist. The fee was only £260 and £230 for a follow up appointment which is not extortionate. They also refused to pay the difference in what they would fund which seems very inflexible.
Overall I would not recommend their service, my previous experience with BUPA was much better
Dear Ruby
Thank you for responding so quickly and I have already made a formal complaint to The Exeter which took a few weeks to respond to and they did not address the reasons for rejecting the highly qualified and experienced dermatologist that I was referred to who has cured my skin complaint. The Exeter has previously approved specialists that charge more, also I would have been prepared to pay the difference to over and above what you were prepared to pay
I am further disappointed to receive a standard response from you following the same from your complaints department, I had hoped you would both look into the matter in more detail and provide explanations.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Good morning, Philip,
Thank you for taking the time to leave us a review. I am very sorry to hear that you have been left feeling unhappy following your recent claim. We always aim to ensure that the claims process is as smooth and stress-free as possible for our members, and I am sorry to learn that this was not your experience.
If you would like to discuss this further or wish to raise a formal complaint, our claims teams will be happy to assist you. Please find the relevant contact details below:
IP Claims: 0300 123 3201 (Option 1) Monday to Friday, 8am–6pm
Email: ipclaims@the-exeter.com
PMI Claims: 0300 123 3253, Monday to Friday, 8am–8pm, Saturday, 8am–1pm
Email: pmi-claims@the-exeter.com
Kind regards, Ruby - Member Servicing Specialist
VG communications with the Exeter team…
VG communications with the Exeter team & they’re very efficient
9. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good morning, Kathy,
Thank you for taking the time to leave us a review. I am very pleased to hear you have found our team to be efficient and that your experience with the team has been 5 stars!
Kind regards, Ruby - Member Servicing Specialist.
Firstly your staff are knowledgeable
Firstly your staff are knowledgeable, empathetic and answer tge telephone.
27. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, Jeremy,
Thank you for taking a moment to leave us a review. I am very pleased you have found our staff knowledgeable, empathetic and prompt to answer the phone.
Kind regards, Ruby - Member Servicing Specialist.
Excellent Staff & service
The Exeter have excellent throughout my claim, the staff & service have been very professional & compassionate.
26. maaliskuuta 2026
Vastaus yritykseltä The Exeter
Good afternoon, John,
Thank you for taking the time to leave us a review and I am delighted to hear you have been treated compassionately and professionally throughout your claim.
Kind regards, Ruby - Member Servicing Specialist
I have been diagnosed with a tumour in…
I have been diagnosed with a tumour in my colon by my local NHS hospital. Exeter have refused to expedite the analysis of the biopsy in the absence of a referral letter from my GP. This despite the fact that I have provided them with a copy of the correspondence sent to me by COLORECTALCANCERCNS (ROYAL CORNWALL HOSPITALS NHS TRUST) which confirms that I have been examined and confirms the tumour. This unreasonable delay invevitably reduces the probability of my survival.
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Exeter
Hi Chris, I am really sorry to hear about your situation. We have spoken to our claims team and understand that they now have received the information needed to validate your claim. If you have any further questions regarding this, please contact our claims team directly on 0300 123 3253. Alternatively you can reach them by email at pmi-claims@the-exeter.com. Wishing you all the very best with your treatment. Many thanks Jessica, Member Servicing Specialist.
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