Thane Direct UK  Arvostelua 9 930

Eva at Thane Direct was wonderful and got on to my issue immediately, so happy.

I have just received an H20 e Activatot from thane but the enclosed instructions booklet gives instructions in every language but not in English.
I contacted thane but they wanted me to further pay for the instructions which should have enclosed with the product in the first place.
This wasn't cheap and I am utterly disgusted and disappointed that they actually want me to pay to have the instructions in English
This was bought in England and posted to me in England so why on earth would they send me the instructions in every foreign language but not in English, and I couldn't believe it when I was told that I had to pay for the English instructions.
I would never buy from this company ever again and unless you can speak bilingual then dont waste your hard earned cash shopping with these scammers.
Definitely not recommend by myself.
Order number S724116

I had an H20 steamer which was great for keeping my floors clean, it stopped steaming after a year but customer services were brilliant, quick to respond and helpful and my issue is resolved - really good customer services and hopefully a product that will continue to be great!

After a delivery problem which Thane sorted out and kept me informed about what was happening.I received my item and I am very grateful for the team at Thane for all there work in getting the problem solved.

Thank you

Great item. Easy way to order.

Very easy to order replacement parts for our H2O steamer and the water tank I ordered was with us in a couple of days.

I have the H20 steam cleaner, and the water tank is not fit for purpose.
I have had 4 or 5 new tanks and the last 1 only lasted 1 steam clean. The tanks cracks at the same place every time.
My son has the same model and he has the same problem.

Bought the bike nook assembled it but it has pushed the mudguard onto the bike wheel and now it’s now aligned. I think the product is great but just not right for me personally. I did purchase the bike nook pro for mudguards too.
I have tried to fill out the returns form on the solution centre and not having any joy as nothing happens and the please wait sign comes up. I have also tried to find an email so I can arrange a return. So far my personal experience has not been good in arranging a refund.

Good service and delivery. Would recommend

I ordered a steam cleaner from this company last year they tried taking an extra £200 from my account made a complaint nothing happened until I mad a bad review and they then paid back. Well they have just taken another £99 from me what is the matter with this company steer well clear they are a bloody nightmare

This will be the 4th water tank for my H2oHD floor cleaner, hopefully the design fault has been rectified? I have used the floor cleaner a hand full of times and I am getting to the point of replacing it with a different make. I am hoping the water tank I have purchased will have a guarantee period, just in case it does crack like the previous ones.

Best ever always wanted this steamer but never brought glad i finally did

this company is terrible! I spent $500 on a piece of equipment that is missing parts and I cannot reach anybody to help me

Scam company who take your money but do not deliver the goods

Product used once then failed and you have to wait days for a response if they even bother as seen comments they don't respond!
Product just grunts on switch on yet heats up but doesn't produce steam! Tried cleaning as it's been stored away but shouldn't need 2 after using once? Also very heavy yet sold as lightweight?
Awaiting the comments they can't help as purchased by deceased parent and I don't know details!

Edit: You sent me an email link to contact you but the link doesn't work. Again, it's bad that you don't have an email address. I haven't yet used the steam cleaner and wanted to delay validating the warranty until l did.
l don't believe all the positive feedback. There is no way I can find to speak to or contact anyone about anything. If I had bought this product (H20 cleaner) from Argos before Christmas I could have returned it.
Instead I will have to ask my credit card company to refund as there is no way to contact anyone at Thane. If someone from Thane is reading these reviews, please respond to this.

It's great but not as easy to use as it should. But still we like it!

I ordered the HD Mop on the 14th December 2025 and it is now the 5th January 2026 and still no mop. I've messaged Thane twice but no reply and there doesn't seem to be a number to call. Will have to go to PayPal to get my money back. AVOID

Very quick dispatch, extremely well packaged and delighted with my purchase.