rebecca johncock

Bought the bike nook assembled it but it has pushed the mudguard onto the bike wheel and now it’s now aligned. I think the product is great but just not right for me personally. I did purchase the bike nook pro for mudguards too.
I have tried to fill out the returns form on the solution centre and not having any joy as nothing happens and the please wait sign comes up. I have also tried to find an email so I can arrange a return. So far my personal experience has not been good in arranging a refund.