Thames Motor Group Arvostelua 

Wow, what a wonderful experience from a professional business with good old fashioned values. But any business is only as good as the people that front it and this is where they come into their own. Paul and Eyston are the bees knees! Paul was amazingly patient and genuinely listened to me, even on a dark and very wet evening, culminating in my test driving a car on the Saturday morning. As he was then busy with other customers, Eyston stepped in to solve an issue with his technical skills, to find the perfect car for me to test drive. Neither of them minded coming with me on my test drives as I was nervous and at no point did I feel any pressure, rather just two new friends helping me to navigate an unfamiliar situation, changing it into an exciting time of finding the perfect new car, and their Manager working alongside to give me a very generous offer on my trade in car. They all worked together for their company to give the best customer experience, while also working for the customer and making me feel important too. The car was ready to collect two days earlier than was promised and the hand over ... Oh boy ... bells and whistles it truly was! Literally my car had beautiful ribbons, was presented in the most amazing way, and Paul took the time to sit in the car with me and ensure that I was completely happy with all of the workings before I drove away. If I could I would genuinely give eight stars, the five for the review and three extra big, bright ones for Paul, Eyston and their Manager! A big, bright, smiley thank you to you all, Jacky x

We bought our 18 year old daughter her first car and it is her absolute pride and joy. At great cost she saved up and bought herself a brand new infotainment system so she could use Apple CarPlay. But then we took her beautiful car in for MOT and Service at the Tunbridge Wells branch of Thames Motor Group.

The car was with them for ten days. The bill was around £900 but anything for our daughter's safety. When we got home we noticed that there were three deep scratches on the brand new infotainment screen.

My husband contacted the branch and they insisted we drive all the way to Tunbridge Wells and bring it in which honestly was a bit of a hassle as we had sent clear photos and reported the damage which occurred in their care. To our mind there was no debate. The car went in undamaged and was returned damaged.

They initially tried to say they had not been inside the car at all which was a lie. The back seatbelts were done up, so could only be accessed by getting inside the car from the front. It's a FIAT 500 so tight on space. Clearly the damage occurred when some large mechanic or valet staff got inside the car, likely scratching the screen with a tool in their back pocket or something sharp on their belt or back of their trousers.

We understood it was an accident. We didn't for one moment think it was intentional. But we did expect them to cover the cost. Why should a young girl with her first car have her brand new screen damaged and bear the cost?

Replacing the screen would only cost about £290. We got a quote from the firm who fitted the system and took the car in for inspection. (A 50 minute journey each way). We honestly thought it would be a formality. We didn't think they would go to such extraordinary lengths to avoid admitting responsibility.

But then my husband received an extremely long email from branch manager Ian Biddle, who it seemed was quite prepared to do anything he could to save the branch £290! He did this by coming up with the most ridiculous theory of all time, claiming the in car camera had fallen down causing these scratches on multiple occasions! Therefore suggesting we were lying in some attempt to scam them out of £290! Why would anyone lie in order to try and get such a small sum of money? It made absolutely zero sense. We had just paid £900 for work on the car!

In terms of the Agatha Christy level theory - Firstly the camera had never fallen but had in fact been fitted, removed and replaced leaving residue from the first fitting. Secondly, if it did fall there is no world in which an item like a smooth black plastic in car camera would leave such deep gouges in a screen! Only a sharp tool could cause this damage. It seemed as if Mr Biddle was determined to go to extraordinary lengths to come up with a theory just so he could save £290!

For the sake of £290 they have lost a very good customer and all their family and friends. The way they have treated a young, new driver who would have been a customer for life, is just appalling.

£290 is nothing to Thames Motor Group and nothing to us but it's a lot to an 18 year old who now has a scratched screen in what was a brand new system her hard work paid for.

Their slogan is "only 10/10 will do", well Thames Motor Group Tunbridge Wells here is your score:

0/10 for Customer Service
0/10 for protecting a customers car from damage in your care
0/10 for your laughable Agatha Christyesque theory
0/10 for calling honest customers liars
0/10 for your appalling treatment of a new driver
But...
10/10 for being utter charlatans

If you are considering Thames Motor Group as a servicing centre for your car, may I suggest you run for the hills. If you decide to use them just make sure you photograph your car the way you would a hire car, just in case they call you a liar when they damage your vehicle and refuse to accept responsibility.

Whenever I try to get through to Servicing it is impossible, they never answer the phone! They are impossible to contact. The only way to do it, is to go into the actual show room in Tunbridge Wells in person. When you get there the staff are lovely, but there are clearly not enough of them manning the phones.

Absolutely terrible customer services you phone never get though ask for a call back never happens I've never had such terrible time trying to talk to a garage before avoid at all costs!

I asked Amir a simple question.

Show me any scuffs or chips as its a distance sale & he won't show me.

Will never purchase another car or get my Wife’s Fiat 500 serviced at Thames motor group especially from Tunbridge Wells.
I looked online Through Fiats own website and a second year service was priced £399 where Thames Motor Group wanted £450 , I called Thames Motor Group to Query this and was advised that the Fiat Option does not include Brake fluid change, as the Car is under Warranty I went ahead with the service and paid the full price but reading through the receipt I read Brake fluid (Top) guessing this has been topped up and not changed.
I was asked if I would like the Car to be cleaned which I agreed , I would not advise you go ahead with having your car cleaned as our White steering wheel was stained from where the exterior had been cleaned (Dirty Hands)Photos of the dirty steering wheel emailed to the Service team. We received a email reply from the service team advising this had been sent to the service team manager and will be looked into and we’ll be advised of next steps. We are still waiting for a reply nearly two weeks later I also love the fact that on the email reply where they will look into this it clearly stated only 10/10 will only do. Should be 1/10.

Absolutely brilliant service from start to finish. Jagan was very professional and completed all the little bits I wanted done plus a few extra bits. Well done Thames Fiat in slough you went way above and beyond. I purchased a beautiful little Abarth convertible. We will be back. Thank you Mat and Leah

Very knowledgeable and very friendly. Abb was a absolute legend. Explained and went through everything needed for a very pleasant sale and 1st class handover. Also great sense of humour and got on well with him . Thanks abb .

I had my Stelvio serviced at Thames Group in Slough and what an experience! The agent was very professional and gave an impeccable service. Excellent, please keep up with the amazing work. Always reach higher level of customer service never lower the standard.

Shocking customer service especially from someone supposed to be a manager, service from start to Finnish has been terrible, all it seems this company is interested in is lying and taking peoples money.

Would never use again and certainly would not recommend to anyone.

Not helpful in any aspect, most stressful and awful experience I have ever had.

UPDATE - Fiat agreed to cover ‘goodwill’ for suspension parts only. TMG booked me in same day 28/05 plus valeting/tracking and charged labour only. Hence, I have changed rating from 1 to 3. However, I paid TMG for a service and MOT at end of March where the only advisory was a tyre (15.2k mileage and 3rd tyre replacement). Did this indicate suspension issue at this point that could have been raised under warranty? Instead less than 500km and a few weeks later I had a suspension issue not under warranty. In the meantime, I had to get my car back on road and a local company quoted only £150 (parts, tracking and labour) more than I paid TMG. Appreciate parts may not have been Fiat sourced, so stuck with TMG.

Am I concerned there is design fault - ABSOLUTELY. Such a shame it is a lovely car to drive, but have shelled out just under £800 (tyres, service, suspension labour) and it is only May. I never had these issues with petrol 500s that TMG sold and serviced. Is the 500 electric too heavy at the moment? I guess time will tell.

ORIGINAL - On my 3rd Fiat 500 from new from Thames Motor Group. My current is an electric La Prima it has the lowest mileage of all my cars less than 16k. A few weeks after TMG full service where no issues identified I am told both suspension arms need to be replaced and warranty expired 2 weeks after service! Getting into 3rd week of waiting on Fiat Goodwill Department to respond if they will cover replacements and left without a safe car to drive. Same roads and driver as my other Fiat 500s, suspension arms should not fail unless well over 100k. Is the electric design too heavy (tyres don’t last as long)? Most expensive car I have ever bought, lovely to drive, but now really concerned I have a huge expense every 15k. Have I been sold a dud? What next?

No reassurance it is an exception.

Good and bad . This is the second time we’ve bought a car from Thames Tunbridge Wells we’ve always had a good service from them. We bought an Abarth 595 2020. It was a very low mileage car 12500 in very nice condition. l looked at the tyre treads and they were fine but on checking the tyres later I found I’d looked at the only Pirelli p zero on the car, the other three a cheaper tyre. on complaining was told the treads matched, so beware check everything !

I’ve honestly never had service like I did here. From the moment I reserved the car, the communication was spot on – quick, clear and genuinely honest. Paul answered every question I had and went above and beyond to make the whole experience smooth and stress-free.

There was no pressure and no salesy vibe, just genuine help and advice. I wasn’t pushed to listen to or buy extras I didn’t need, which really stood out to me, especially as that’s something I’ve found frustrating at other dealers.

AND my new car was delivered straight to my front door as soon as I bought it. I couldn’t recommend Fiat Slough and especially Paul highly enough. Thanks again for everything!

From start to finish had the most amazing service from the wonderful Isaac, he was very efficient knowledgeable and kept me up to date throughout the entire process. Thankyou so much Isaac, for making my experience so easy.

TMG took my car as part exchange for a new car that I collected over three weeks ago. They were supposed to settle the outstanding balance with my old finance company (£21000) and this morning I have woken up to find they have not settled the finance and I have had the whole £21k taken from my acct. I checked with them on the phone a week after getting the car and was told ‘it will be settled today or tomorrow’. I wouldn’t recommend at all, not unless you want to fight to get the basics covered and not be left thousands out of pocket. Avoid.

The customer service was brilliant and Marlon and Simon were very helpful!

We would like to especially thank Paul Duncan for his assistance in purchasing our new Abarth 500e Turismo from Thames in Slough, the whole customer service experience was fantastic from beginning to end. Our experience of the remote purchasing process was exceptional. From the initial enquiry, the Video’s and the follow up calls made the experience extremely easy and straight forward. Paul you delivered what you promised, a great vehicle as described and delivered when promised. What more could we have asked for, a Fiat Abarth for great price and fantastic service. Thank you.

I decided to change car ,for a BMW msport to an Alfa Romeo Giulia quadrifoglio.
I went to Slaow, once inside I asked to see what they have second and giulia quadrifoglio....they told me to go on the first floor where I expected to find someone to talk to....anyone came, anyone help!
waited more than 10 minutes I decided to leave

I made an enquiry on an approived used car for my son, which he eventually purchased. From the first enquiry to handover we were dealt with brilliantly by Vincenzo. We travelled some distance for the car (400 miles to be precise) and when we got there the whole process was effortless - in fact, a pleasure. Vincenzo is a character with an enthusiasm for the brand which is infectious. This enthusiasm is also evident in the colleagues who joined in the handover to Jamie (the Giulia was a 21st birthday present to himself). The whole thing felt like a big family event. A pleasure from start to finish, and would unhesitatingly do the same again. Thank you all.

From start to finish, Vincenzo made the whole experience. I bought a Veloce from him and I cannot praise him enough. The ALFA is AWESOME. Beats the pants off the German offerings. It's got style and grace plus it looks a 1000 times better.
I'll happily recommend Slough and Vincenzo as the best I've ever dealt with.
I'm really pleased.