Thames Motor Group Arvostelua 

Exceptional Service from Sam Mudge - Electric Fiat Review

Rating: ★★★★★ (5/5)

I recently purchased an electric Fiat from the Thames Slough Motor Group, and I had the privilege of being assisted by Sam Mudge. I would like to express my utmost satisfaction and appreciation for the outstanding service I received from him.

First and foremost, I was amazed by Sam's ability to find and secure the last rose gold coloured car available for me on such short notice. This particular colour was a priority for me, and I was afraid it would be challenging to find at such short notice. However, Sam's dedication and attention to detail ensured that I could drive home in the car I had envisioned.

Sam's professionalism and knowledge about the electric Fiat were truly appreciated. He took the time to understand my needs and preferences, providing valuable insights into the car's features, benefits, and functionalities. His guidance was instrumental in helping me make an informed decision.

Furthermore, throughout the purchasing process, Sam maintained constant communication, promptly answering any questions or concerns I had. His clear and transparent approach reassured me that I was in good hands. He handled all the paperwork efficiently, explaining every step thoroughly to ensure a seamless experience.

Sam's is friendly and approachable which made the entire process enjoyable. He demonstrated a genuine passion for his work and a willingness to go above and beyond to ensure my satisfaction. He made me feel valued as a customer and went the extra mile to accommodate my unique requirements.

I highly recommend anyone in search of a new car to seek out Sam Mudge at the Thames Slough Motor Group. With his expertise and commitment to customer satisfaction, you can be confident that your experience will surpass your expectations.

From first visit to picking up the car Sam was professional and excellent at making sure I was kept informed of progress with collecting my Abarth 124 Spider.
Very quick to rectify any little niggles and all communications were prompt and easy.

From start to finish our experience of trading in our existing 500e for a newer one with Sam was fantastic. Great, fast, responsive communication both over email and on the phone - including some excellent aftersales care too (so many sales people drop you once the money is done!)

Shocking experience with repairs. It’s taken nearly 12 months to book in for simple repairs. The car is with them, no updates. We’re without a car over the weekend. No offers for a courtesy car either. No supervisor or manager is available. We’re not allowed our car back either!

Sam is efficient and helpful. Promises met and delivery to Somerset organised.

Look forward to changing again next year.

Thank you

Fantastic service from Sam as always, nothing was to much trouble, amazing customer service throughout! Love my new Fiat 500X Sport! Thank you Sam! 😊

Just wanted to say a massive thank you - I absolutely love my Fiat 500!

Thank you Sam for all your help, efficiency and for organising the delivery up to the North East so quickly.

Amazing customer service.

Outstanding service from Thames motor group Slough by Ameer Shahid. Attended to are needs gave good advice on our new vehicle. Very helpful and friendly with a smile highly recommended. Swapped our car got a very good price. All sorted in a couple of hours.

Marlon at the Tunbridge Wells showroom was so helpful and charming when I arrived to see my new car. He made the whole experience enjoyable.

We picked up our Electric Fiat 500C today from Thames Motor Group Fiat in Slough…we received wonderful caring support and advice from Sam Mudge. Sam could not do enough for us giving us real confidence in both our new Fiat and Thames Motor Group. We are so very happy with our new 500C,a lovely fun car.
Thanks Sam for all your help,you are a great ambassador for Thames Motor Group.

We leased a jeep though Leasys 4 years ago. Leasys are scammer they will change for ever thing including wear and tear. They will also call you liars. When contact jeep uk they not interested. Don't trust Leasys just con artists

BRAND NEW JEEP WRANGLERS ARE RUSTY WHEN YOU BUY THEM!!!!
Stellantis own Jeep UK. I bought a brand new 4 door Wrangler Jeep in 2019. I paid close to £60,000 for it. This is my wife's car and as such she got it washed in hand car washes. Some 8 months ago - I decided I'd wash it. To my horror I discovered it had 18 separate areas of significant rust bubbling UNDER THE PAINT around the door edges, panel centres & door hinges. A quick Google search showed this was a KNOWN ISSUE with these vehicles & it had been the subject of much discussion & legal action in the USA!
WHY had we not been informed of this problem in the UK I thought! WHY had Jeep UK not written to recall their vehicles for inspection I asked myself! Well - they hadn't done either. So I went about addressing the problem.
1. I wrote to Jules Tilstone their MD - he didn't bother to respond!!! (nice touch mate - like you didn't know about this issue....????)
2. Instead on 5th June 2023 I missed a call from Joseph. I call him back - send him emails - Hear nothing!
3. With 15 days having elapsed - I again write to Jules Tilstone - updating him with my most recent experience.
4. Again, he fails to personally respond!!!!
5. On 28th June 2023 Joseph calls me!!!! (blah, blah, blah!!!!!)
6. Joseph says I must wait 3 MONTHS (!!!!!!) before the dealership nearest me can INSPECT MY CAR!! Why do you need to inspect it I ask? You KNOW its a common & significant problem?!?! [ What a bunch!}
7. SO.......with my previous Jeep Dealership in having ditched their Jeep franchise I agree to wait nearly 3 MONTHS to have my Wrangler "inspected" at Jeep Slough.
8. September 18th 2023 - I travel an hour to Slough and leave my car with them. The people on the service desk were extremely helpful. I pick the car up the next day.
.....AND SO TO TODAY....
THREE WEEKS LATER their bodyshop has still NOT produced a report on the RUST on my FOUR YEAR OLD £60,000 WRANGLER!!!!!
* Jeep UK are appalling!!!!
* There is no excuse for their treatment of me!!!!
* There is no excuse for a modern car having RUST issues!!!!
* There is no excuse for their lack of transparency over this serious issue!!!!

Great new Jeep from your Tunbridge garage. Thank you very much to Peter and his team for managing our purchase over the last few months and could not be happier with our car; absolutely brilliant.

Massive thank you to Sam from the Slough branch. From start to finish it was such a smooth process, all questions were answered. Couldn’t be happier with my car. Thank you so much 😊

It is one week since I collected my Fiat 500C and I am still smiling! I had to find something quickly due to a change in my personal circumstances and the team at Fiat Slough couldn't have been more helpful . A huge thank you to Ajay for finding me the best deal for my situation, and to Ameer for giving me the confidence to test drive one the day I first walked in to browse the options. I may not have returned had he not encouraged me to take one out that day, and without being pushy. Both Ajay and Ameer were professional and helpful, they also showed genuine care and compassion. I've been a BMW/VW driver for years, but will never go back now - I LOVE my car - Thank you so much for a happy ending to what has been a very difficult time!

Total professionalism from a really great team of people. Special mentions and thanks to Natasha, Peter and Lois. Nothing is too much trouble - patience and decency abounds.

Ameer was very professional in our dealings with him but still managed to be friendly and good natured throughout. We are delighted with our Fiat 500.

I am the proud owner of a stunning immaculate mustard yellow Fiat 500 and I couldn't be happier! Ameer made the whole experience easy, professional and memorable! He is a pro. Thank you Ameer and Fiat Slough!

My wife recently purchased a Fiat 500 from Thames Fiat.The sales man Ameer was polite and customer service was excellent.

Even though I didn’t actually complete a purchase.
The service received from Tim, Vince (in the past year) and the rest of the sales team has been absolutely spot on.
Prompt returning of calls and passing on messages. Impartial advice (I know my alfas therefore no BS).
Going the extra mile to source alternatives, super efficient in quote preparation.
Sorry I didn’t actually complete the sale at thames and feel super guilty about it.
No doubt I’ll be back for my next Alfa.