Tefal Arvostelua 

Tefal Emotion Mesh

I recently purchased a set of the brand new Emotion Mesh frying pans, now these pans are described as being non stick pans, however after using one of the pans for the first time frying onions on a low to medium heat with olive oil the onions ended up stuck to the pan! I contacted Tefal who stated there was nothing they could do because these pans are not part of their non stick family even though they state non stick and that I’m not covered by any guarantees! I decided to call their customer service team and was again told there was nothing the could do for me, they stated they would get a manager to call me but surprisingly no call back…

Do not buy these pans as they are awful and the customer service is abysmal. I have always had Tefal frying pans never again! I should have realised they were poor quality the minute Tefal offered these pans at 50% off!

It’s a real shame I can’t post pictures on here to show a poor this product is.

Having seen how bad all these reviews are, clearly as a company Tefal simply do not care about their customers. If only I had checked here first. That’s certainly backed up by my experience. A major appliance failed just a year after purchase, they cannot supply the failed part as they don’t stock it, they take ages to reply, change their story and in the end basically just said go away. I have never received such bad customer service. Do not purchase from Tefal.

Seit wir wissen wie Gesundheitsschädlich Tefal Produkte sind, aufgrund von PTFAS etc. haben wir alles entsorgt und uns gesündere Alternativen zugelegt die ohne diese Gefährlichen stoffe auskommen

Tefal 1 von 5 Sternen – Enttäuschender Kundenservice, Geld und Ware verloren

Im Mai 2026 habe ich im Tefal-Onlineshop ein Jamie Oliver by Tefal Ingenio Topfset mit abnehmbarem Griff für rund 150 € gekauft.

Bereits nach zweimaliger Benutzung fiel auf, dass der abnehmbare Ingenio-Griff deutlich Spiel hatte und locker saß. Da der Griff das Gewicht des Topfes trägt, war das für mich ein erhebliches Sicherheitsrisiko.

Am 18.05.2026 nahm ich deshalb zweimal telefonisch Kontakt mit dem Tefal-Kundenservice auf und machte meine Gewährleistungsrechte geltend. Die Mitarbeiterin zeigte Verständnis und teilte mir sogar mit, dass ich mit diesem Problem nicht die Erste sei und der Mangel bereits mehrfach gemeldet worden sei. Anstatt den Gewährleistungsfall zu bearbeiten, wurde ich jedoch auf die Geld-zurück-Garantie verwiesen.

Ich erhielt die Anweisung, das komplette Set originalverpackt mit einem über das Tefal-Portal erstellten DHL-Rücksendeetikett zurückzusenden. Genau das habe ich getan.

Danach passierte: nichts.

Es erfolgte weder eine Rückerstattung noch irgendeine Rückmeldung. Erst jetzt – nach Urlaub und einem Krankenhausaufenthalt – fiel uns auf, dass die Erstattung bis heute nicht erfolgt ist. Leider wurde die DHL-Sendungsnummer zwischenzeitlich versehentlich entsorgt.

Der Kundenservice verweigert inzwischen sogar eine Prüfung des eigenen Systems, ob die Rücksendung eingegangen ist. Stattdessen wird ausschließlich verlangt, dass ich den Versand nachweise. Das Ergebnis: Ich habe weder mein Geld zurück noch die Ware.

Ich habe mehrfach telefoniert, alles ordnungsgemäß verpackt, die Rücksendung nach den Vorgaben von Tefal durchgeführt und zusätzlich eine E-Mail geschrieben – ohne jede hilfreiche Unterstützung.

So sollte man mit Kunden nicht umgehen. Ein Unternehmen sollte in der Lage sein, eigene Wareneingänge oder Buchungen nachzuvollziehen, anstatt sämtliche Verantwortung auf den Kunden abzuwälzen.

Für mich war das definitiv der letzte Einkauf bei Tefal. Aufgrund dieser Erfahrung kann ich den Onlineshop und insbesondere den Kundenservice leider nicht empfehlen.

I purchased the Expertise Plus G858S744 Induction Non-Stick 7 Piece Pots & Pan Set - Black. £99 on the 3rd June 2026.
I have only started using my new pans last week. I accidentally dropped one of the Iids and it completely shattered.
contacted Customer services on 31st July 2026

Although the advisor was helpful and polite, I am not satisfied with the outcome.
I was informed that Tefal don't have spares for this set of saucepans and I now have a new saucepan with no lid
I cannot believe a large company like Tefal do not stock spares for this set of pans. I should have been offered a whole new pan and lid
Also the glass completely shattered which in itself is not good.
Extremely disappointed with Tefal. I will not be purchasing anything from them again

Despite thoroughly washing the kettle, repeatedly boiling and discarding fresh water, and cleaning it with bicarbonate of soda, it continues to produce a strong chemical or plastic smell when heated. The smell noticeably taints the water and makes tea taste unpleasant.

The same mains tap water has no unusual smell or taste when boiled in my normal household kettle, so the problem appears to be specific to this kettle. It smells fine when cold after cleaning, but the chemical odour returns as soon as the water is boiled. Repeated cleaning has not resolved the issue, so I have replaced it.
I have since found other owners reporting the same persistent plastic taste with this model, so this may not be an isolated issue.

First time ordering off tefal and definitely the last! Cant even deliver the correct item and my God what a faff to send back and get a refund!!

Tefal Express Steam iron poor ironing unless on steam useless. Worst iron I have ever had.

After a few months one of the main knives was chipped by chopping nuts! I did contact Tefal customer and they requested it was to be sent back by Royal Mail which I was surprised for examination. They returned it saying it was not a manufacturers fault and gave 10% my next purchase. Erm, I’m not buying Tefal knives again. I should have stuck to my instinct of getting the Ninja version of the self sharpening knife set. Costly lesson learnt.

Had an email from "the head of complaints" who I think must be a comedian in their spare time!

I had to complain because the rude customer service agent I initially spoke to refused to communicate with Paypal. One week later, Tefal now tell me its best if we leave the parties to communicate via Paypal.

Having declared that I'd never buy a Tefal product again, I was offered a 20 - 50% discount on my NEXT PURCHASE which is as useful to me as a chocolate tea pot.

I still can't get over the number of 1 star reviews on here. Who in their right mind would want to repeat the experience. Tefal don't give a damn about their customers.

Should have checked trustpilot before buying a Tefal non stick plan. Literally the worst non stick pan I have ever used in my life. The cheapest IKEA ones are worlds better, mine broke after just 4 months despite never using high heat.

**Nothing premium about Tefal’s after-sales service**

Unfortunately, my experience with Tefal’s repair service has been extremely frustrating and unnecessarily complicated.

I purchased the iron from Currys. When it developed a fault, Currys told me they could not process a return or replacement and instructed me to contact Tefal. While I was still in the Currys store, I called Tefal, and their representative insisted that Currys should be able to process the claim. Currys staff explained that they had not been able to do this for years. There was obvious confusion and misalignment between the retailer and the manufacturer, leaving me caught in the middle.

Currys also suggested that Tefal might provide a replacement or a voucher to purchase another iron. However, Tefal then confirmed that they do not offer this and would only arrange a repair.

The claims process itself was painfully laborious. I first had to submit a written description of the fault, a video demonstrating the problem, a photograph of the product label, and a copy of the receipt. After completing all of this, Tefal confirmed that they had accepted the claim—but then sent me another link asking me to register the repair and enter much of the same information again in an even longer form.

It is difficult to understand why Tefal could not create the repair booking themselves using the information I had already supplied. The process seems designed around the company’s convenience rather than the customer’s.

I eventually received a returns label, which I also had to print and attach myself before arranging the parcel, rather than the courier simply bringing a label when collecting it.

I have now accepted that the iron may be repaired, although I have little confidence that the process will be completed within the seven days Currys initially suggested.

Currys described Tefal as a premium brand that was good at dealing with faulty products. Sadly, there has been nothing premium about this experience. The product failed, replacements and refunds appear to be unavailable, and the repair process is unnecessarily repetitive, confusing, and time-consuming.

Even if the iron is eventually repaired, this experience alone would make me reluctant to buy another Tefal product.

I really did like my Blendforce II blender. But after two years, I need to replace the jug seal and the rubber ring, and the manufacturer doesn’t stock them.
I bought a seal on eBay and it’s a disaster !!– all the liquid leaks out. To be honest, this brand doesn’t stock basic spare parts.

bought steam generator which brake down, send it for warranty repair and receive it back after my contact with them as there was no updates. But after it has been send back it turns out it was in worse condition than before repair, only solution for tefal was to sent it back and wait another 10 working days to rectify their messed up repair. Unfortunately after second time in repair it still come back in a state not safe to use, yet emails suddenly are ignored.

Two months after it broke down and still cant use it.
absolutly shamefull handling the case. will report that further as charging premium prices for junk. Definitly will avoid anything from TEFAL in future.

Purchased a steam iron some time ago I admit, nonetheless I expected it to last longer than it has, it was quite pricey. Now when using it water leaks out of it and loses heat, sometimes with scaled water (cleaned out often) having to re wash my clothes. I have now have to turn the iron off wait for it to cool down before using it again clearly on it’s way out, very disappointed with this product.

Tefal stay sharp knife block states dishwasher safe - it's not !!! Knifes have discoloured after one wash only had product 3 weeks states 10 year guarantee - customer service is really poor with stupid questions like have you exposed to a heat source! Various instructions re return all incorrect and no guarantee to replace want full inspection first - don't buy from this company

They clearly have zero concern about their customers. Zero concern about selling or replacing faulty products. Buy something else.

Awful customer service and even worse quality products

Bought a Tefal steam iron and then it doesn’t get hot. Service centre doesn’t reply to WhatsApp messages. Then Cust service personnel said to check what’s wrong, $14; to repair, labor cost $30, excluding cost of parts. Why don’t they pay for my transport fare there?! The iron cost $90 and they are already charging $44 as base price! So it is better to throw and buy new iron. Tefal is the culprit of destroying our environment! No need to talk to them about being green!
DONT BUY TEFAL Brand!!!

I purchased the Tefal Access Steam Force steamer to use when making my wedding dress, and it never turned up! So frustrating not to have any updates or be able to speak to a real person to resolve this.