Russell Hobbs Arvostelua 

Gerät nach neun(!!) Monaten defekt, tut gar nichts mehr.
Auf dem Supportformular muss man irgendwelche Produktnummern und sonstwas angeben.

Ich bin kein angestellter Produkt-Manager bei der Firma.

Ik heb voor de 2de x problemen met de bodem van mijn slowcooker werd de 1ste x vlot geholpen en kreeg een nieuwe toegestuurd de 2de x hetzelfde verhaal met de bodem inmiddels contact gehad en gisteren het bericht gekregen dat ik weer een nieuwe pan opgestuurd krijg dit is binnen een week met mij afgehandeld dus alle lof voor de klantenservice!!

Het enige nadeel is dat ik nu toch een beetje sceptisch ben over het gebruik vd slowcooker omdat ik bang ben dat bij de 3de pan hetzelfde probleem gaat plaats vinden.
Maar vooruit ik blijf positief dus we gaan het meemaken.

Nogmaals alle lof voor de snelle afhandeling van mijn probleem.

RUSSELL HOBBS BLACK CHEST FREEZER 198L RH198CF0E1B £196.86
PLEASE BEWARE FOLKS !
All new Chest freezers purchased 2026 manufactured in CHINA !
Russell Hobbs a long established name.....No Longer Trusted!...has sold us out too....
Loading your brand new chest freezer for the 1st time with perhaps Christmas food & Party food & Monthly Shop & Produce from your Vegatable Garden , we normally freeze to max temperiture -25c -30c for say 24 hours ....when the food is frozen solid .....turn the dial thermostat down to HALF WAY right?
Imagin the Horror Christmas Eve or your Big event Party food ,or just depending on your freezer food ....Now is all ROTTEN ?......yes Folks anything beyond half way is a Fridge only !
What Planet is this ?
When a Freezer is not a Freezer !

Die Funktionsfähigkeit ist nach 2 Jahren und einem Tag nicht mehr gegeben, sprich die Geräte gehen spätestens direkt nach der 2jährigen Garantie kaputt. Ich hatte zunächst einen Garantiefall nach ca 4 Monaten und der Ersatz war nach 2Jahren erneut defekt. Da der Schaden nur wenige Tage nach dem Garantieende passiert ist, habe ich keinen kostenfreien Ersatz bekommen. NICHT EMPFEHLENSWERT!

Allereerst de goede communicatie, die goed en snel verliep, zonder dagen te wachten op een antwoord!
Ik had een vraag/ klacht over de binnenpan van de Russell Hobbs Satisfryer, die niet goed funtioneerde. Na overleg en uitleg over hoe en wat, heeft de Firma besloten mij een nieuw apparaat aan te bieden, wat binnen korte tijd wordt opgestuurd! Hier ben ik heel blij mee, dus dit is service verlenen! Nogmaals dank hiervoor!

The product gets problem. I contacted the customer service and got immediate reply and supported me on the handling. I would give 5 stars to the customer service.

I am writing this to share my experience and warn other consumers about what appears to be a serious issue with the mechanical thermostat on budget mini freezers (specifically my experience with a 31L countertop model).In my experience, the unit was equipped with a highly sensitive mechanical bi-metal thermostat. When placed in a normal to warm room (around 24°C–25°C), the thermostat failed to cope with the ambient temperature. Instead of running normal, healthy 30-minute cooling cycles, it entered a rapid "short-cycling" loop—turning ON for 5 minutes and OFF for 5 minutes continuously.In my opinion, this rapid on/off switching causes the compressor motor to run unnecessarily hot, risks driving up electricity bills, and prevented my unit from efficiently reaching a safe food-freezing temperature of -18°C.Retailers seem aware of these technical struggles, as I was granted an immediate full refund when I reported the issue. Based on my research, buying a standard mechanical replacement thermostat from a spare parts site can be a gamble, as generic components often carry the same loose calibration tolerances.The only way I managed to safely salvage this hardware was to completely bypass the built-in dial by plugging it into an external digital temperature controller (an Inkbird ITC-308) with an electronic probe. I believe manufacturers of budget units should consider upgrading from cheap mechanical switches to digital thermistors to better handle real-world room temperatures. I highly recommend checking your unit’s cycle timing immediately if you buy one.

Purchased an Ultraglide iron, it’s anything but pulling, snagging and failing to move across my ironing.

If I pin the ironing down and move in one direction only it works. Otherwise it’s like trying to drag a car uphill!

The water tank is too small and needs refilling often

I recently purchased a steam iron that unfortunately stopped working,I contacted the seller and was guided through the return process effortlessly. Russell Hobbs is a brand I can trust and almost all my kitchen and home appliances are RHs.

2x ging het mis
1 x met de slow cooker EN 1x met derijstkoker
Beide waren na3x gebruik kapot!!!

Wij hebben in september 2023 een Russell Hobbs koffieapparaat gekocht dat heel lekkere koffie zet. Helaas ging dit apparaat in juli 2026 kapot, wat nog net binnen de verlengde garantie termijn viel. Wij hebben hierover een mailtje gestuurd naar de firma Russell Hobbs en hierop hebben we een compleet nieuw apparaat toegestuurd gekregen. Dus behalve lekkere koffie ook een hele lekkere service.

I bought a toaster Kettle combination in April. The toaster started short circuiting our kitchen in July, a bit frustrating, before completing ceasing to work.
When I contacted Russell hob to replace the appliance I was filled with dread as I have recently been dealing with AEG and their warranty process is shocking. I was very happy to have a different experience with Russell Hobbs, I had a replacement toaster within a week which for a non essential kitchen appliance I thought was incredible.
Yes the toaster broke but well done customer service team
I almost gave this review 3 stars for the advice given to me about not using fruited and seeded bread in the toaster but I think that's another subject about product design.

I bought a washing machine from these guys and 2 days after the warranty, the belt pulled off.

Customer service says it’s not in their hands anymore warranty has expired.

But it’s just a belt yea?? Should be easy.

I tried to dismantle this machine to fix the belt back, but it turns out that this machine was built from the top down, to ensure that you have to destroy it to repair it. These evil guys take planned obsolescence to a new level.

Do not buy their washing machine.

Tried to make a claim against a six month dun £30old iron which sprang a leak.
Got the complete run around from the company despite having registered the product when purchased .
Gave up in the end as my hourly rate is way more than the cost of the iron.
But i WONT BE BUYING ANY MORE RUSSELL HOBBS PRODUCTS

Disgusted with this company. I bought a fridge freezer and within a week the back of the fridge started to ice up then melt over the food in the fridge. I reported this and was basically told there was nothing wrong with this !!!! I beg to differ. This should not be icing up at all they are not willing to help me at all. What are my next steps the Ombudsman?

I bought a glass kettle in January .Whilst boiling it cracked and a piece fell off .I had a receipt ,extended registered guarantee and sent pics .The company will take no responsibility what so ever therefore we will never buy from Russell Hobbs again ..Took great pleasure in telling us it’s not there fault.

Extremly poor quality bread toaster at the high price. I bought the bread toaster few months a go. The usage avarage is 3-4 times a week.
The metal part inside the toaster which is suppose to hold the bread fell down. I tried to repair because I believe I can hang the holder again. But this poor product is impossible to open. I used a long pince to hang it, and still not possible.
My conclusion is, this bread toaster is maid for short term lasting. Then people have to come back to buy the new one. Robber!!! Stay away from this brand. Russell Hobbs better shut down your company!! !

reponse rapide tres competent je vais recevoir un appareil neuf merci

Sehr Gute Qualität und Super schnelle Service. Ich kann Russell Hobbs nur weiterempfehlen!!!!!

i bought glas kettle last year , i unfortunate i trow the box after moving. the top part where the lid is are total loose and it look like product failure. after 4 emails, phone-call s even complain on russel hobs website , no one has contact me .....and you pay so much for a name that is not worth ....