Sumo Arvostelua 

The girl on the phone (sorry forget her name) was great. She answered all my queries and questions.
We are very new to Sumo but everything is going well and the prices compared to other energy providers are so far much better.
Even when ringing there is not a long wait at all and all customer service people have been so nice to speak with.

Good customer service

With SUMO whether I speak to them about my current account or new products even issues with bill deliveries not arriving or delayed etc the team are happy, positive to talk to , and do not have a negative tone about them. AND they are employed right here in OZ - Australia!! Big shout out to Joel***** today - helpful, friendly and has a jolly sense of humour. It is the little things that other companies overlook but SUMO takes pride in the little things and of coarse the big things too. Jill

I spoke with Alex who was very helpful and provided all the information I needed.
Alex provided great customer service and is an asset to your company.

Ash was very helpful and put me onto a better electricity plan which will save me money. He spent time on finding me the best solution to my enquiry.

Katie was super helpful and took her time to sort out my issue. She was extremely polite and patient. Absolute superstar!!

Disgusting. I signed up in July 23 at really good rates. The prices then went up massively less than 6 months later, they say they wrote to me..... Have moved away now, they are shonky operators who get you in at a low prices and then just increase them . When I phoned they could not have cared less. Avoid at all costs.

Absolutely a fraudulent company ..
They provided us with a broadband service that simply did not work and could not fulfil their obligations, then they charge us a disconnection fee .
People be careful with these scammers

promptly return call. good customer service

every question I asked was answered successfully.
The Guy I spoke to was very knowledgeable and very patient with an elderly woman.
Thanks again.

The agent I spoke to, Ash, was outstanding. He completely understood my circumstances and that there had been an ongoing billing issue and quickly re-calculated an adjustment, made sure all issues were resolved and also said if there were any issues in future he's happy for me to call and ask to speak with him again directly. He took ownership, was personable, warm and friendly and a complete assett to Sumo's team. If he is always this great (which I suspect he is) at resolving customer issues, he should be training and coaching your new team members in future, in my opinion. :)

for months have been asking for sumo to replace faulty router, nearly everyday I lose internet and when I call for replacement router instead waste hours going thru the same 'tech support" when It randomly connects again then they think its fixed but then happens again sometimes everyday.
Sumo has been contacted for past 16 months and now see they are waiting for my router warranty to expire so I have to pay for new one

ok to deal with.

After being a happy customer for 3 years with SUMO.
Today I spoke with Kenny & Sarah who was very helpful in explaining my most recent bill in regards to a HUGE shock of it being an INCREASE of $400 PER MONTH and how they had arrived at this amount 😫
To anyone who may experience a similar issue, definate have the team explain options and plans.
Ensure you are receiving accurate meter readings NOT estimate ones, and that you are on the best/lowest plan for your requirements.

The operator had to investigate my issues and reported back with answers to my questions which provided me with satisfactory answers

Great Customer Service
Hats Off BRIANA 🫡

I think sumo have been pretty good over the last 3 years but like all of them they creep up prices automatically but never reduce them until you do your own research and change. They have some very slick customer service operators and sometimes it’s hard to understand and unclear. Like I tried to change plans but he wouldn’t read back the prices to me to confirm. I had to push him but he spoke so fast and never clearly told me the plan name or pricing, he just said it was cheaper.
I notice you can’t change plans online, you have to talk to customer service which isn’t always great for the customer. I called them 2 years ago to see if they had a better plan but was talked into staying on my original plan saying they couldn’t really do much better. I check online today shows I’ve been paying them over $1000 a year too much compared with current plans.

The phone operator was fast and knowlegable. He answered my questions and arranged to send me the link to change my type of account.

I am leaving Sumo (for the second time) because they have reduced the feed in tariff for Solar from 8c to 1c.
They said they had advised me of the change but when I challenged that they said the email notification "bounced back". I pointed out my bills got delivered ok! My neighbour (also with Sumo) never got any notification either. So, once gain, it's "goodbye Sumo".

Nice lady, very helpful and understanding