The team was really professional and went above and beyond to make sure I understood everything that was needed. They even took the initiative to send me a video showing the health check of my car w... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I arrived receptionist ignored me having a conversation which wasn’t work related on the phone, then the car was return with a clearly rushed and unsatisfactory valet done! Expected higher standards f... Näytä lisää
Yritys on vastannut
Tyler Tipton saved our family holiday. He listened to our needs and made sure that the whole team thoroughly supported us to get our Q8 back on the road. He kept us updated at all times. Tyler is a r... Näytä lisää
Yritys on vastannut
From start to finish the experience was outstanding. The interaction with the staff that always go above and beyond to make the process stress free. Wolverhampton Audi after sales team always take the... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Autoliike
- Katsastusasema
- Autonvalmistaja
- Auton korjaus ja huolto
- Öljynvaihtopalvelu
- Vaihtoautot ja käytettyjen autojen myynti
Yrityksen kirjoittama
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Yrityksen kirjoittama
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Yhteystiedot
Raby Street, WV2 1BL, Wolverhampton, England, Yhdistynyt kuningaskunta
- 01902 955 616
3,8
Hyvä
87 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
An utterly chaotic experience
An utterly chaotic experience! Not what I expected from a prestigious dealership.
25. syyskuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Mr Cartwright,
We regret that your visit did not meet expectations.
We appreciate your feedback and will address these concerns to improve our service.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Roy,
We appreciate your kind words and are so glad you had a positive experience with our polite team and good service.
Customer Services
GREAT SERVICE…
The service Manager was very knowledgeable and couldn't do enough to help me. very pleased wit the service provided.
20. syyskuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Neil,
We appreciate you taking the time to leave us such a fantastic review!
We're so glad to hear that you were pleased with the helpful service you received.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Mart,
We appreciate your feedback and apologise that the car wash was missed.
We will review our processes to ensure this doesn't happen again.
Customer Services
Open issue since April
There were two issues that were the reason for my visit. One is still not resolved which is highly disappointing concerning I’ve tried to get support for this issue since April
9. kesäkuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Rebecca,
Thank you for your review.
We're sorry to see that you had a negative experience with us.
We pride ourselves on working hard to deliver the best possible customer service and would really like to assist with your outstanding issues.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thanks,
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Mr Krothe,
We appreciate you sharing your positive experience with us; we're so glad you were happy with our excellent service.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Stewart,
We are happy to hear that you were satisfied with our work.
Thank you for your positive feedback; we appreciate it.
Customer Services
Great Service Not So Great Detailing
Recently bought a Q5 from Audi Wolverhampton, the deal was all agreed online, video call, emails etc. The deal we agreed was excellent and the car amazing. We had agreed for ceramic coating to be included in the price and was assured this would be done. I travelled from South Wales and due to a train delay I got there a bit later. After a test drive we completed everything, all done very professionally, I confirmed that the ceramic coating had been done as agreed but in my rush I didn't check for the after care kit, usually with this sort of detailing an aftercare is provided. Also the boot cover was missing again due to my keenness to get on the road I didn't check this either.
A couple days later we had rain and I noticed that the water did not bead away as it should with ceramic coating. The next days the water marks were unsightly which confirmed either the ceramic coating was done poorly or not done at all.
The ceramic coating was initially offered at a cost of £700 but after negotiation the sales manager agreed to include this within the agreed price. Really glad I did not pay £700!
I contacted both the sales manager, the sales executive I dealt with and also brought both matters to the attention of the after sales representative who called me for feedback.
Really disappointed that the ceramic coating pack nor the boot lid has not been sent.
Overall the service, the deal and the vehicle were all excellent just let down by the ceramic coating or lack thereof. If it was not for this issue then I would not have hesitated in giving 5 stars.
It is often noted that extra detailing offered by dealers is poorly done but did not expect this from a franchised Audi dealer.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hello,
We appreciate your feedback on your Q5 purchase.
We're glad the deal and vehicle met your expectations.
We regret the ceramic coating and boot cover issues.
We're looking into this with the relevant teams to understand what occurred and prevent similar situations.
Thanks for bringing this to our attention.
Customer Services
Always a very attentive service
12. toukokuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Elvira,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Customer Services
What a great Audi dealership
What a great Audi dealership, this is the second new Audi I have purchased from Wolverhampton Audi and I live in South Wales. What made the experience so fab was Russell, his professionalism, lighthearted conversations and such a smooth process, he is a real asset to that team. I don't enjoy having to change my car but I can honestly say Audi Wolverhampton have changed that for me and I will recommend to all my friends and colleagues if they want an Audi call Wolverhampton Audi, great people and service, great deal. Thank you.
15. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Lyndsay,
It's wonderful to know that you found the process of purchasing your second Audi from us to be so enjoyable.
We are particularly pleased to hear about your positive interaction with Russell. His professionalism, friendly demeanor, and ability to make the process smooth are qualities we strive for in all our team members.
Thank you for your kind words and for choosing us for your Audi needs.
Customer Services
Very poor customer service
My wife had a puncture on saturday down in Oxfordshire, but she attempted to use the compressor to blow the tyre back up it didn't work. Neither of the 12v supply's are working. Called the AA for help and they wouldn't come out as the mot expired on February 21st. So a Mobile tyre fitter was called and replaced the tyre which as cost us £595. So the car was purchased it June last year, we were told it would come with 12months mot. Called Audi on Monday, but nobody called me back for 48 hours so called again today, spoke to sales but no resolution. So there was no customer service at all. So for a prestige car dealer I thought that was very poor.
14. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Pete,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Andrew,
Thank you for your kind words and for taking the time to share your positive experience.
Customer Services
What made my experience great was the…
What made my experience great was the person who was dealing with me managed to get me some discount on the overall cost, he was polite and helpful and understanding, only downside was the mistake via the technician which resulted in me having to take my vehicle back twice which caused a little inconvenience and cost me in taxi fares. But eventually problem was solved.
8. huhtikuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi,
We strive to provide excellent customer service and are pleased that you found our representative to be polite, helpful, and understanding.
We understand that the inconvenience caused by the technician's mistake was frustrating, and we apologise for the extra trips and expenses you incurred.
We are committed to continuous improvement and will use your feedback to ensure our technicians provide the best possible service.
Customer Services
Unprofessional Service
I took my motor to service department to solve the engine management light on the dashboard which has water pump replaced by audi technician at September 2024. I had to pay thousands of pound bills. Recently the same light has come back at April 2025 and I took it back to them to find out the issue wherethere it is water pump again or not. To find out that they had to diagnosis it. Because of the different issue appeared this time so I have been charged again for diagnosis fee. Question is why are they charging me for same light to figure out. And they told me clean my car on return but they didn't clean it. Basically I paid £140 for nothing but waste.
8. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Mohammed,
We understand your frustration with the recent service experience. It's disappointing to hear that the engine management light has returned after the water pump replacement.
Unforutnely, as company policy we do charge for a diagnostic fee as we wouldn't be able to confirm if this was the same fault without diagnosing the vehicle again.
We will ensure that your feedback is taken on board.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Sarinder,
We appreciate your feedback and are glad you had a positive experience.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi,
We strive to provide excellent customer service and are always working to improve our communication and support.
Your feedback is valuable to us and will be used to enhance our processes.
Customer Services
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Navaneeth,
We appreciate your positive feedback and are glad you found our service helpful.
Customer Services
Been trying to contact Audi…
Been trying to contact Audi Wolverhampton by phone and it’s impossible to get through,you leave a message and they don’t respond,love the Audi brand but have never rated the after sales/service.Even tried email with no response and the app is a waste of time.
28. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@stratstone.com and we will ensure to put you in contact with the leadership team.
Thank you,
Customer Services
Poor
Poor. No Go Will applied for a repair on a low mileage car which was flagged before the warranty ran out but booked in after the warranty just expired by weeks
6. helmikuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Raj,
We understand your frustration with the repair situation, it's disappointing when a repair is needed shortly after a warranty expires.
We strive to provide exceptional service and will review your experience to ensure we're meeting customer expectations.
Customer Services
Excellent service
Arranging and making sure everything goes smoothly. Having a car cleaned and returned is an added bonus. Thank you
17. maaliskuuta 2025
Vastaus yritykseltä Stratstone - Audi Wolverhampton
Hi Montaz,
We strive to make every experience as smooth and enjoyable as possible, and we're glad that we were able to meet your expectations.
Customer Services
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