I've been a fan of Skullcandy for practically my whole life, I was wearing their wired earbuds in middle school. Crusher's are the most "fun" headphones ever, especially the newer 540 model. And I've... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
order 502374232 order 502374232 Je reviens vers vous car vous m'avez répondu pour utiliser le chat pour le SAV mais ca ne marche pas et franchement ça devient vraiment très compliqué !! Je veux un... Näytä lisää
Whoever it was lined out weeks of confusion in 10 minutes. Definitely was not some bot. Very thankful for their help in getting me squared away on my warranty claim.
Yritys on vastannut
I don't know where to start.Everything was great.I had absolutely nothing to complain about.Mark A this is excellent at his job.And this Mr Beast on you tube....otherwise known as jimmy?Olson, on y... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We are music you can feel.
Yhteystiedot
6301 N. Landmark Drive, 84098, Park City, Yhdysvallat
- www.skullcandy.com
4,2
Hyvä
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 77 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 48 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great customer service and the…
Great customer service and the replacement warranty process was easy to do.
5. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thank you for the review, Jay. Keep on rockin' Skullcandy!
Raffy S
Raffy S. Was great and helped me fix my issue with ease. His customer service and conversation was excellent as well.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thank you for your kind words. Keep on rockin' Skullcandy!
Great and responsive tech support on…
Great and responsive tech support on issues I was having with my earbuds.
4. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks for sharing your review of Skullcandy with us! Keep on rockin'!
Amazing Team!
The team went above and beyond expectation in order to provide me with the best customer care. chick fil a
3. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
We’re seriously flattered to be in the same sentence as Chick-fil-A when it comes to customer care, thank you! Our team’s always here to help, and we’re really glad we could go the extra mile for you. Don’t hesitate to reach out again anytime!
Sold my airpods for method 360 anc
I got the new method 360 anc. Amazing quality and comfort!!! And looks great too!!! I sold my airpods to get these, no regrets!!!!!!
31. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Love to hear it! That’s a bold move, trading in the AirPods, and we're thrilled the Method 360 ANC delivered. Great sound, comfort, and style all in one. No regrets indeed. Thanks for making the switch and for the awesome shoutout!
Helped when I thought i couldn't get…
Helped when I thought i couldn't get help
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thank you for sharing your review with us. Keep on rockin' Skullacndy!
Guter Bass bei den Crusher evo
Guter Bass bei den Crusher evo, gutes noise cancelling bei den hesh ANC.
Teuer aber mega. Lohnt sich jeder Cent
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Das freut mich wirklich sehr! Du hast offensichtlich viel Zeit mit dem Crusher Evo und dem Hesh ANC verbracht – tolle Entscheidungen. Wir wissen, dass sie eine gewisse Investition darstellen, daher freut es uns sehr, dass du sie für lohnenswert hältst. Danke für deine Unterstützung und dafür, dass du Teil der Skullcandy-Crew bist!
Update 06/05/2025, I have had few different pairs of your…
I have had few different pairs of your product. My issue is that I have had a pair of Sesh Evos for about a year, They don't have a app to accompany the ear buds, also they don't like to charge in the case, when they do, only one ear bud will connect via bluetooth, takes awhile to get them both paired, then when I get that working they cut out. Was told by support that they were coming to the products end of its life.Deeply discouraged
in wanting to pay for another pair if they only last a year. I've had other products that lasted longer, but always went back to Skull Candy because I loved the brand and products.
I will reach out to your support again as you asked.
6/5/2025
I reached back out to Skullcandy as requested, advised the agent of this review I wrote as per instructions in the response from them and it was a complete waste of time. I tell the agent that I was advised from the response I received to reach out and mention the review, which I did. The agent proceeds to tell me that It was a automated message. I advised him that It wasn't since it mentions my exact issues I am having. The agent didn't try to look up the review until I shared the link with them. He sends me instructions to factory reset my Sesh Evo's. I had advised the previous agent that I had done that and didn't work. So I don't think they must not have the ability to look up past chats. I advised this agent of the same thing. They offer me the 40 percent off a new product. I declined this time as I did the last time. I screen shot this conversation in case they reach out again.
30. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks for taking the time to share your experience, and we’re really sorry to hear it’s been such a frustrating one. We totally understand how disappointing it is to have earbuds not hold up the way you expected, especially when you’ve been a loyal fan of the brand. That kind of connection trouble and charging inconsistency can be a real headache.
We hear you on the lack of app support for the Sesh Evo, and it’s fair to expect more longevity. We’re always working to improve both the hardware and the support tools we offer, so feedback like yours genuinely helps us do better.
If you haven’t already, we’d love to take another look at your case and see if there’s anything else we can do to make things right. Please feel free to reach back out to support and mention this review. We’d be happy to revisit your options. Thanks again for sticking with us, even through the rough patches.
One of the best customer service experiences I've had.
The customer service was great. From helping me trouble shoot my issue to helping me make a warranty claim, it was easy and pleasant. Hanna was great and quick with the responses.
My headphone replacement is on the way and I was given a tracking number so I can see when it will arrive.
Overall 5 out of 5 100:
29. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks so much for taking the time to leave this review! We're really glad to hear Hanna took good care of you. She’s a rockstar when it comes to keeping things smooth and stress-free. It's great to know your replacement is already on the way and that the process felt easy and straightforward. If you need anything else down the line, don’t hesitate to reach out. Enjoy the new headphones! 🎧💥
Great customer service
The customer service with Skullcandy is outstanding. I reached out for a replacement part and although the company doesn't sell spare/replacement parts they were very prompt and as a good gesture they offered a significant discount towards a new product from their current audio lineup. Very friendly and professional communication.
27. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks for the kind words! While we wish we had the option to send individual parts, we’re really glad our team could still help out in a meaningful way. We always aim to treat our customers the way we’d want to be treated, so hearing that the experience felt friendly and professional means a lot. Hope you’re enjoying the new gear, and we’re always here if you need anything down the road!
Raffy Really deserves a raise
Raffy Really deserves a raise. He was very polite, understanding, and knowledgeable of the policy the other representative did not provide accurate information and had me on the verge of no longer purchasing skullcandy products. Raffy changed my entire mood and resolved my issue. I will be a repeat customer because of his service and care.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks so much for sharing this. We’re passing this straight to Raffy (and his manager)! We're really sorry you had a frustrating start, but it's great to hear Raffy turned things around. That kind of care and attention is exactly what we aim for. We’re grateful you stuck with us, and we’ll be here whenever you’re ready for your next Skullcandy gear.
Great Customer Service!
Great Customer Service!! Very helpful and kind; listened to my concerns. Very Satisfied. I have not retired my original wire skullcandy and mesh storage case. They will retire with me.
28. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
This made our day, thank you! We're so glad our team was able to take good care of you. And hearing that your original wired Skullcandys and mesh case are still going strong? That’s legendary. Sounds like they’ve earned a proper retirement someday (but no rush). Thanks for sticking with us all this time!
Great team
Thank you to the Skullcandy team for their support — they truly did a lot to help me. I definitely recommend everyone to try their products, as they are absolutely worth it.
24. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
We really appreciate you taking the time to leave this review. Thank you! It’s great to hear our team was able to support you and make things right. Knowing you’d recommend our products means a lot to us. If you ever need anything down the road, don’t hesitate to reach out!
Jamais reçu …
J’ai commandé mon casque audio le 8 mai, et je n’ai toujours pas reçu ce casque en la date du 23 mai
En transit depuis le 15, je ne comprends pas où est-ce qu’est passé mon casque ? Aucune nouvelle de la part du site?
Les commandes d’utilisation du site ne marche pas, je ne peux pas aller sur le site pour les contacter ni pour qu’une personne puisse me dire où est-ce qu’est mon colis ! Dans la même journée on m’annonce que mon colis a était livré et autant vous dire que je n’en ai pas vue la couleur, le système de contacte par mails est injoignable car l’e-mail n’existe pas ( pour conclure ce site est une blague magistral)
23. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Bonjour, nous sommes vraiment désolés d'apprendre votre expérience. C'est extrêmement frustrant d'être laissé dans l'ignorance, surtout après une si longue attente. Ce n'est vraiment pas ce que nous souhaitons. Il semblerait qu'il y ait eu une erreur de livraison et un sérieux problème de communication de notre part. Nous aimerions tirer cette affaire au clair et y remédier. Veuillez nous contacter via contact.skullcandy.com. Si vous rencontrez des difficultés pour y accéder, essayez de nous contacter via les messages privés sur les réseaux sociaux, nous les surveillons également. Nous savons que cela ne résout pas le problème, mais nous ferons tout notre possible pour résoudre ce problème rapidement. Merci de votre patience.
Vastaus yritykseltä Skullcandy (US)
Thanks for the quick shoutout! We're glad the ordering process was smooth and easy, just how it should be. Hope you're loving the headphones! If you ever have any questions or need support, we're always here to help.
EMREJAZZ from TURKEY
I bought Crusher ANC 2 when I was in US. I was worrying about delivery time. It was written as 5-10 business day on ordering page. But it delivered at 4th day. Perfect..
Now I have a high quality incredible ANC headphones with a 1/3 price than TURKEY.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Hey there, thanks for the awesome review! We’re so glad to hear your Crusher ANC 2s arrived ahead of schedule and that you're enjoying them. It’s great to know they're delivering that high-quality sound and ANC performance you were hoping for (and at a great deal too!). If you ever need anything down the line, we’ve got your back. Enjoy the music!
Minor issue with loyalty/reward points…
Minor issue with loyalty/reward points that was very quickly dealt with a rectified by Jerwin.
Excellent customer support matched by awesome headphones 👌👌👌
16. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Really appreciate you taking the time to share this! We’re stoked Jerwin could step in and get things squared away so fast. Even better to hear you're loving the headphones. If anything else comes up, we’re just a message away.
I ordered some headphones and a day…
I ordered some headphones and a day after I ordered them they went on sale for $80 cheaper. The company refunded me the $80. The headphones are freaking awesome as well!
5. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
We're stoked to hear you're loving your new headphones and glad we could make things right with the price drop! We always want our customers to feel good about their experience with us, and it's awesome to know that both the sound and the service hit the mark for you. Thanks for taking the time to share this. Enjoy the music!
From purchase to customer support…
From purchase to customer support response email that listened to feedback. That's why it's a 5 star review.
13. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks so much for the 5 stars! We're really glad to hear everything from purchase to support felt smooth and that your feedback was actually heard. That kind of experience is exactly what we aim for, so it means a lot to know it landed. Appreciate you taking the time to leave a review!
Method 360 ANC sound by…
I bought the method 360 ANC sound by Bose in plasma. I love the color, it’s not an orange red color which I was worried about when it was in the mail. Sound quality is amazing, the bass is fire! Definitely sound is by Bose. The earbuds are also loud. I also tested it by taking it to the gym, I ran 3.5 miles with them, was on the bicycle, and used the stairmaster, the earbuds didn’t fall off my ears. Call quality is great too. 9/10. I took a point off because of the case, you have to adjust on which way to open it so you get the correct earbud facing you but other than that, they did a very good job.
3. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Skullcandy (US)
Thanks so much for the detailed and thoughtful review! We're thrilled to hear you're loving the Method 360 ANC, especially the sound quality and how well they stay put during workouts. That bass really does hit different, doesn’t it? Totally fair point about the case. We appreciate the feedback and will pass it along to the team. Thanks again for rolling with us and taking the time to share your experience!
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