sinks-taps.com Arvostelua 

A very quick response new parts sent quickly first class

On-line purchase experience dealing with Paul at Sinks-Taps.com was absolutely of the highest rating. He ensured we selected the correct tap, finish and importantly, checked that price was "lowest market available". You cannot really ask for more than that....perfect customer service.

From this experience, we will 100% definitely be dealing with them again on our bathroom project in a Grade II listed building.

No need to shop anywhere else, Sinks-Taps.com will do the best job for you.

Extremely helpful, Richard was able to find our dream kitchen tap and have it dispatched within 5 working days, most companies were going to take 8-12 weeks for the same tap.

Very Rude and unprofessional man,

Not willing to accept that the courier they have used has not looked after the item and arrived broken!

I ordered from you and it’s your responsibility to take this up with the courier

Absolute disgrace the way you spoke to my wife (big man)

And now you have reported this review for what???? For me not buying

My wife bought a sink that arrived in half so I do think I’m entitled to this review

Without doubt the worst customer service I have ever experienced. Ordered a sink on 10th December for delivery on 16th. It arrived at my parents' address and after transferring it 200 metres around the corner, we opened it to discover it was in 2 pieces. I rang the company immediately but was greeted immediately with blame for breaking it. My Dad signed for receipt of the sink but I was told that he had signed to say it was in perfect condition. Due to the positioning of the sink in the hallway, you could not see the sign saying it needed checking. An email had also gone to my spam folder. I believe the driver knew it needed checking but did not state this. The pallet company have informed me that the sink travelled from York to Preston, Preston to Middlesbrough and was then loaded onto another truck for delivery. They also told me that they were not given any instructions about the item being fragile, despite a member of management telling me repeatedly that the sink was extremely fragile and would break easily.
I spoke to the man on the phone twice and he was not at all apologetic or sympathetic. He just issued blame and said they would not replace it. He stated they would go back to the courier but has never been back in touch.
After no response I emailed a formal complaint on 8th January which has just been ignored.
I would not advise anyone to buy from this company. Their phone line states that they pride themselves on the quality of their products and service but from my experience both are appalling.
I am £244 out of pocket and spent Christmas as a family of 6 with no sink.
PLEASE AVOID!

Sent me a tap with blemishes and also which did not operate properly (it was a single lever, the marks on the tap itself suggested turning to the right for cold but it would not move that way. Other taps, including the replacement I had to order, do go to the right (3 o'clock) for cold and to the left (9 o'clock) for hot.
This company claimed the blemishes are perfectly acceptable on chrome and that all taps like this only turn a quarter turn to the left going first through cold and then through hot.
As they refused to acknowledge either problems as an issue I had to pay to return the item for a refund, however it's been well over the 'maximum 30 days' to process the refund and I still haven't received it.
On the same order I ordered a sink which was fine so your experience with this company is likely to be hugely different depending on whether you encounter any product problems or not as that seems to be when they don't want to know.
I highly recommend you avoid this company.

Efficient, pleasant. Especially helpful to me as I needed delivery to a vacant rental property on the day before I was leaving the UK for my home in another country. Also I asked for a not-too-early time and was allocated a slot in the middle of the day - perfect. Needed help with sizing and it worked out fine. Competitively priced. Would definitely go back to this company, particularly as, working from a distance, I need someone reliable. Thank you Richard!

In my 15 years of being a customer service manager I can truthfully say that if one of my team members spoke to me the way Richard from sink-tap.co.uk spoke to me today then they would be sacked on the spot. They are a Terrible company to deal with. We tried to contact this company regarding a faulty tap. The company basically fobbed us off and the customer service representative obviously didn’t like being informed of a faulty product and was highly unhelpful and unprofessional. He ended up shouting at me and also my husband down the phone. He told us he had 40 years experience in the industry and that the way we installed taps was apparently Inefficient. My husband has been a qualified gas engineer and plumber for 15 years, he installs taps on a daily basis so I think he knows what he’s doing. Richard the customer service representative was not having any of this and ended up shouting at my husband down the phone as a result.
My husband also advised that he would like to return the item under the Consumer Acts right regardless of where it was faulty or not at that point... but was advised that we would have to return the item then pay for it to be tested by Abode and I can’t imagine how long at that point we’d be waiting for our refund! We never refused to send any pictures of videos, in fact I have since forwarded the video onto Richard just to prove the fault!
It’s important to also note that Richard refused to have the conversation recorded, my husband advised him that due to his unprofessional and rude manner he wanted to record the conversation, but Richard told him he had no right... to me this just proves he’s obviously aware of his poor customer service manner!

Great customer service, I recently bought a kitchen tap and had a lot of technical questions about water pressure. Richard was excellent and the tap works great and looks absolutely stunning!

Would definitely recommend sinks-taps.com

Wow, wish I had discovered earlier! Fab customer service from Richard - really couldn’t have been better!

Poor service, wanted to return a tap that was too small, emailed in and they never got back to me. When I called in they said I was out of the 14 day policy so they could not take back the items even thought i had emailed in. Worst of all the telephone advisor namely Richard accused me of fraud when I said I was going to call my credit card company to pursue them. Very unproffessinal and would not recommend them at all.

Very happy with the service. Purchased a set of new taps which where much cheaper than other sites with exactly the same products, arrived quickly and packaged really well. Would definitely recommend!

Horrible so call technical department.

Bought a sink from this company. Installed by my plumber but the attached overflow unit rubber sealant was faulty. Called them up and explained the situation and ask if a replacement rubber sealant can be send. Was told to call the manufacturer myself and ask for replacement.

Queried why do I have to call the manufacturer myself instead of Sink-taps doing the follow up.

The technical guy immediately retorted "You don't tell me what to do!". Of course I do not tell sink-taps what to do, its Sink-taps that needs to resolve issues, instead of for customers who paid for a product through sink-taps!

Won't be buying from this company ever again!

I ordered the Reginox Quadra 105 black granite undermount sink from sinks-taps late yesterday morning and it was delivered at 9.15 this morning! Well packaged, in a box within a box. It's a great looking sink, larger than I expected (which is a bonus), lovely finish to it and it's already been fitted. The builders like it too. We've fitted it as an inset sink rather than undermounted as it is quite heavy. It looks fantastic with the black Zenith worktop and a brushed stainless steel tap.

I'm really impressed! Would definitely recommend this company.

Thanks to the delivery company too. Very helpful delivery man.

Online chat was clearly a human from the get go - I hate when it's a bot. I was given human answers and swift responses. Andrew was a super human and did everything he could to help me through my order. Truly went above and beyond. But will the sink live up to this service level? I am yet to find out!

They become exceedingly rude if you complain because an order is later than they state is normal on their website. And then they cancel your order. Beware. They seem to believe they have the right to be objectionable, refuse to accept criticism and if you ask them to listen to you the answer is a no and they carry on talking.

Excellent.Really helpful customer service. Order delivered promptly. Would definitely recomend

Awful service from this company. The sink i was promised 3 weeks before needed never arrived. They told me they had called and emailed to say not on stick. No calls or emails ever received. Chased and chased. Always promised to be called back. Never was. Finally cancelled the sink and got next day from elsewhere. Taken 2 weeks to credit my card, even though they took the money same day of order (a month ago)! The taps from Perrin and Rowe arrived with the waste. The waste had a bolt missing, kitchen fitter took another day to fit once arrived in post. Now the taps have a part missing so more time spent going to local plumbing centre for parts. When you spend £1k on taps and sinks, you would expect everything to be there - it wasn't and has caused no end of problems. The guy on the phone even said "if your fitter used his initiative instead of sitting there looking at it, he could borrow the bolt from the other waste and glue up until the missing bolt arrives'!!!! Appalling customer service. Would never use again!!!

I do not usually go online and write reviews about the companies, but sinks-taps.com had excelled in every way possible so hats off to them!
I've been helped out by really polite sales representative Richard who actually went to the warehouse to double-check if the records in their database are correct and they can commit to the sale of the sink. Nothing like my previous experiences when I bought stuff for two days delivery i.e. just to find out in a weeks time of silence that the order will be in stock only in two weeks time. So long story short, I've called in at 4pm bought the sink and my kithchen fitter is installing it right now, which happens to be 11am of next working day. Can't be happier.
From my experience sinks-taps.com won't leave you in despair and deliver on their word. No nonsense. No "we've got it in stock but your next day delivery will happen in months time". Strongly recommended.
THANK YOU!

I have never done a review about a company before but I feel I need to warn people about ordering online from this company. Terrible customer service. When I made a complaint on the phone I was put through to a very arrogant sales man who basically said we had bought the product at a discount online... what did you expect. He spoke over me and was very rude I ended up hanging up on him. This company needs to learn how to speak to customers and also get a better returns procedure. I sent them a pair of expensive Perrin and Rowe taps back. Two weeks later, they still have not even sent an email to acknowledge receipt of the product... accounts department said the refund was being processed. The arrogant sales man talked about legally not needed to refund my money for 30 days!? That’s not the point. He just didn’t get my point and didn’t even try to solve the problem, he just argued with me about it and tiled me I had ‘made a mistake’ ordering the wrong product so why should they bear the brunt. His attitude was shocking! The only mistake I made was ordering from this cowboy company. And they’ve now lost out on some much bigger orders for our projects.