We bought the 12 x 8 ranger premium pent shed. We wanted a good quality shed so didn't pick the cheapest on the market. It arrived with damaged panels which we advised driver of. We rang customer s... Näytä lisää
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Play house ordered through Screwfix then given delivery options. All very easy. Delivered at correct time. Having checked the parts delivered we found the perspex was missing . A quick phone call and... Näytä lisää
Yritys on vastannut
Great delivery service, delivered and placed with care, the driver went out of his way to place it just where I needed it. Excellent quality, our 6 x 10 shire sun hut went up and was weathertight in j... Näytä lisää
Yritys on vastannut
Wrong shed delivered originally despite correct shed being on countersigned manifesto. CS arranged for correct shed to be delivered a week later. No gesture of good will offered. Again, spent all... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Yhteystiedot
Shire, Brigstock Road, Wisbech, PE13 3JJ, Yhdistynyt kuningaskunta
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent delivery service however a…
Excellent delivery service however a part was missing.
They quickly rectified and delivered the part with no quibbles.
Very pleased with the assembled abour
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thanks for your review, Nick!
We’re sorry that a part was missing from your delivery, but we’re glad we could get it sorted quickly and without any hassle.
It’s great to hear you’re pleased with the assembly and delivery service. Thanks again for your patience and for taking the time to leave us a review!
Easy to order
Easy to order. Delivered on time & customer service from Chloe was very good. Would recommend Shire buildings.
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thanks so much for your lovely review, Dawn!
We’re really pleased to hear that everything was easy to order and arrived on time. We’ll also make sure Chloe sees your kind words — it’s great to hear she was able to help.
Thanks again for recommending Shire Buildings and for taking the time to leave us a review.
I still have had no communication from…
I still have had no communication from them despite raising a complaint that my order was dumped on my driveway and damaged
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Natalie,
We’re sorry to hear you’re unhappy with the delivery of your playhouse.
We do want to note that we responded to your complaint on 4 September at 16:49, shortly after your messages that afternoon. In our response, we addressed your concerns about the delivery, explained the information provided by the driver, and confirmed the next steps should you find any missing or damaged components.
We completely understand that finding the playhouse components left on your driveway, particularly in poor weather, was frustrating. If there are any parts that have been damaged or are missing, please get back in touch with us with the relevant details and photographs and we’ll be happy to look into this for you.
We’re sorry that you’ve been left disappointed with your experience and hope we can help get any outstanding issues resolved.
There were problems but they were…
There were problems but they were sorted and dealt with pleasantly.
10. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thanks so much for your review, Stuart!
We’re sorry there were a few issues along the way, but we’re really glad we could get everything sorted for you and that you were happy with how we handled things.
Thanks again for your patience and for taking the time to leave us a 5-star review — we really appreciate it!
Delivery date was changed twice
Delivery date was changed twice, without telling us.
The wood on the house has not been properly treated, with big patches being missed!
And the window latch broke on the second day
Wouldn’t recommend
13. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Shannin,
We’re sorry to hear that you were disappointed with your experience and completely understand your frustration, particularly after your delivery date was changed twice without the communication you expected.
We’re also sorry to hear about the issue with the window latch. This isn’t what we would expect from a new playhouse, and we’re happy to arrange a replacement to get this resolved.
In relation to the timber treatment, our buildings are supplied with a dip treatment to provide protection during storage and transportation. As explained in our care and maintenance guidance, the timber does require further treatment with a suitable wood preservative once delivered to provide ongoing protection. We appreciate that this may not have been clear and understand your concerns regarding the areas you felt had been missed.
We’re disappointed that your experience has not met the standard we aim for and would really like the opportunity to put things right. Please get back in touch with our team so we can assist further with the replacement latch and any outstanding concerns.
Would not recommend this company worst…
Would not recommend this company worst service ever
12. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Andrew,
We’re really sorry to hear about your experience and understand how frustrating it must have been to have your installation delayed, particularly after already experiencing issues with your deliveries.
We’d very much like the opportunity to look into what happened with your order and get the outstanding glazing resolved for you. We appreciate that our service has fallen short of the standard we aim to provide, and we apologise for the inconvenience and frustration this has caused.
Please contact our team with your order number or delivery postcode so we can review this and work towards putting things right.
Excellent service
Customer services communicated very clearly
The two people who completed the construction were so polite, friendly, helpful and very professional. They worked very hard and did a great job.
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for your wonderful 5-star review!
We’re delighted to hear that you were happy with the service and that our team communicated clearly throughout. It’s especially lovely to hear such positive feedback about the two members of our construction team — we’ll be sure to pass your kind words on to them.
We take great pride in being polite, professional and helpful, while making sure every job is completed to a high standard. Thank you again for taking the time to share your experience. It really means a lot to the whole team! 😊
The shed was initially due on 15th July…
The shed was initially due on 15th July 2026 and was finally delivered on the 7th September 2026.
The actual shed looks like has been made up from several old sheds
28. elokuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Steven,
We’re sorry to hear about your experience and, in particular, the delay in receiving your shed.
We can see from our records that your delivery was originally expected in July and was subsequently rearranged for 27th August. We appreciate that the shed was not ultimately delivered until 7th September, and we apologise for the further delay beyond the date that had been confirmed to you.
We’re also concerned to read your comments regarding the condition and appearance of the shed. Our sheds are manufactured from new materials, so we would certainly like the opportunity to investigate this further and understand exactly what you have received.
Please contact our Customer Services team with your order details and some photographs of the shed, particularly the areas that have caused concern, so that we can look into this with you and work towards an appropriate resolution.
We’re sorry that your experience has fallen short of the standard we aim to provide and hope we can put this right for you.
Regards,
Shire
I was so excited to get a green house…
I was so excited to get a green house and start growing my own vegetables,my greenhouse is up in the garden,but the glass didn't fit,ive contacted company many times for the past 3 months,they keep asking about photos of the problems and measurements, which I have provided many times,with no solution, iam v frustrated with all of this and very dissatisfied with the this purchase.
Basically its a nice expensive ornament in my garden,but doesn't fit the purpose as glass panels aren't fitting.
Nour
7. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Nour,
We’re very sorry for the frustration this has caused and completely understand how disappointing it must be to have your greenhouse assembled but not yet be able to use it as intended.
We have supplied replacement components following the issues reported, including replacement gable glazing, and we now need to establish why the replacement glass is still not fitting.
Our Customer Service team contacted you this morning requesting photographs showing the measurements of both the replacement glass and the gable opening. Once we receive these, we can review them with our technical team and advise you on the correct next step.
We’re sorry this has taken longer than it should to resolve and appreciate your patience while we work with you to get to the bottom of the issue.
We have built five sheds.....
We have built five sheds - different sizes, one was a potting shed - over the last 20 years. We purchased a Shires Dutch barn style in 6ft x 4ft size for our new and smaller garden. The fact that we are still married is a surprise as we were nearly heading for the divorce courts. This shed tested us to the limits. Nothing fitted, we had to request a new window panel as the first one was completely the wrong size and the shiplap lines didn't match up. Guess what - the one that replaced it was also wrong. OK, we decided to soldier on as we needed to put away our gardening stuff. We found the panels were weak, so put lots more long screws in to hold it all together better. We realised the whole structure swayed a bit, so for added strength we actually fitted some noggins onto the fence that ran alongside the shed, and screwed the whole thing to the very strong fence. The shed looks quite nice and has been thoroughly soaked in wood preservative and some coloured wood stain, but we don't think it will last very long, given that the wood is all very thin. The quality is appalling. The delivery was OK, the customer service was sort of OK, but the price for what we consider an inferior product, not OK. If it wasn't for the fact that we needed somewhere to put our gardening tools quickly, we would have returned it. We will not purchase from Shire again.
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shire Garden Buildings
Hi Tony,
We’re sorry to read how frustrating you found the assembly of your building.
We appreciate there was an issue with the original window panel following delivery on 3rd July, and we apologise for the inconvenience this caused. When this was reported to us, our team arranged for a replacement panel and glazing to be sent, followed by the additional window frame once it was confirmed this was still required.
We’re disappointed to hear that you remained unhappy with the building after receiving the replacement parts. We would always encourage customers to contact us if something does not appear correct during assembly, particularly before making alterations or adding additional fixings, so that our technical team can review the installation and advise accordingly.
We’re pleased to hear that the finished building looks nice, although we’re sorry that your overall experience has left you disappointed.
Summer House with Side Shed
Delivery on expected date, and helpful delivery driver.
Instructions clear, not too difficult to assemble.
A small missing part was sent out on request.
23. heinäkuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi John,
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that your Summer House with Side Shed arrived on the expected date and that our delivery driver was helpful.
It’s great to know you found the instructions clear and the assembly straightforward. We’re also glad we were able to get the missing part sent out quickly for you. We really appreciate you taking the time to share your experience, and we hope you enjoy your new summer house for many years to come!
Best wishes
Shire
It`s dreadful that I can`t speak to…
It`s dreadful that I can`t speak to anyone directto sort out the confusion about the shed base I`m preparing. Endless email have passed and tiome wasted, when a single simple phonme call would have done the trick. I`m frustrated and annoyed
31. elokuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Ian,
We’re sorry for the frustration this has caused. We completely understand your point that the confusion surrounding the base requirements could have been resolved much more easily with a direct conversation.
We also apologise that some of the information provided regarding the measurements was unclear, which has resulted in unnecessary back and forth when you were simply trying to make sure your existing base was suitable before installation.
We have now reviewed the requirements again with our assemblies team so that we can provide clear and accurate guidance on the base and the additional support required for the floor joins.
Thank you for your patience while we’ve worked through this with you, and we’re sorry that the process has been more difficult than it needed to be.
Great after sales service
I'm really pleased with my Arbour,it was delivered on time,with great instructions. So after treating the parts with wood preserver, and 2 coats of paint, I started to put it together, all went well till the facia boards.They were to short,but were replaced straight away. Thank you
28. elokuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Arthur,
Thank you for taking the time to leave us a review. We’re really pleased to hear you’re happy with your Arbour and that everything went well with the delivery and assembly.
We’re also glad we were able to identify the issue with the fascia boards and get the correct replacements sent out for you quickly.
We hope you enjoy your new Arbour for many years to come!
Shambles from start to finish
Shambles from start to finish.
Ordered, said they’ll arrange delivery within 4 weeks, waited until the very last day to arrange delivery said it would be a week, the day of arranged delivery nothing comes so I have to phone up and check, turns out “it wasn’t loaded onto the delivery vehicle” oh well things happen. Exact same thing happens the following week with no correspondence. Had to phone and check, they then schedule the following week, and lo and behold it’s further delayed. Eventually comes with bare patches on the wood where whatever stain or coating has been missed when applying.
In summary.
Poor quality
Poor delivery service
Poor customer service
Avoid
5. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Darrin,
We’re very sorry for the experience you had with your order. Having your delivery rearranged several times is understandably frustrating, particularly when you had to contact us yourself for updates on some occasions.
Unfortunately, there were a number of separate issues affecting your delivery, including a routing issue, a vehicle problem and, on the final occasion, the delivery driver breaking down while on route. While some of these circumstances were unforeseen, we appreciate that from your perspective the result was repeated delays and inconvenience.
We’re also sorry to hear your comments regarding the finish of the building. If there are areas you believe to be defective rather than simply requiring the treatment specified for the product, our Customer Service team would be happy to review photographs and assist further.
Please accept our apologies that your experience did not meet the standard we aim to provide.
If I could give zero thats what you'd…
If I could give zero thats what you'd get ,I chose a delivery date for 1st September your supposed to keep customers updated with emails and phone calls you didn't bother some random bloke knocked on my door Saturday 29th and said shire sheds and left it on the side of the road.
8. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Ann,
We’re sorry for the frustration caused by your delivery. You are correct that your order had been confirmed for 1st September, and we appreciate that having it arrive unexpectedly on 29th August without prior notification was not the service you were expecting.
Although confirmation of the original delivery date had been sent, we should also have made you aware if that date was going to change. We apologise that this did not happen and for the inconvenience caused by the unexpected delivery.
Your feedback has been noted and will be raised with our Transport Team so we can understand why the delivery took place earlier than the confirmed date without you being advised.
Delivery was delayed a few times
7. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you for your feedback. We’re sorry that your delivery date had to be moved a few times and appreciate your patience and understanding while we worked to get your order delivered. We hope you’re pleased with your garden building now it has arrived.
The delivery person was very helpful…
The delivery person was very helpful .and polite
7. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you for your lovely review. We’re delighted to hear that our delivery driver was helpful and polite, and we’ll be sure to pass your kind feedback on to the team!
Shed is ok quality and instructions are…
Shed is ok quality and instructions are good. Previously had tiger shed and feel they are better built. Only issue I had was delayed delivery due to production issues.
Probably would not buy from Shire again as better quality from other companies for the same money.
23. elokuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Andy,
Thank you for taking the time to leave a review. We’re pleased to hear you found the instructions clear and are happy with the shed overall.
We’re sorry that a short production delay meant your delivery had to be moved from the original date. We appreciate this was disappointing and apologise for the inconvenience caused.
Thank you for your feedback and we hope you get plenty of use from your new shed.
Regards, Shire
Ive still not received my order
4. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Laura,
We’re sorry for the delay with your order and understand your frustration.
Following your review, we have checked your order again and can confirm that the delivery is currently still scheduled for 22nd September. We appreciate this is later than originally expected and apologise for the inconvenience caused.
Should we be able to bring this date forward, we will of course contact you directly.
Log Store - A few niggles and suggestions
A few niggles and suggestions about the log store.
1. The vertical panels were slightly too long, so they protruded above the top of the horizontal lengths. The cover strips would not have sat flat. I had to saw off 1-4mm from each.
2. The nails for the roofing felt were too short. They kept popping out. I used screws instead of nails to fasten the cover strips and keep the felt in place. It also helped to fit the felt to the top on the garage floor before fitting the top to the box.
3. I found a set of 4 right-angle clamps very useful for holding the four sides in place before fixing them together and to the floor.
4. Our log box will be kept on the patio. I bought a set of 8 rubber feet to avoid the base getting waterlogged when it rains.
5. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Dennis,
Thank you for the 4-star review and for taking the time to share such detailed feedback.
We’re pleased to hear you’re happy with the log store overall, and we really appreciate the helpful comments from your experience putting it together. We’ll certainly pass your feedback regarding the panel lengths and roofing felt nails on to our team to look into.
The tips around using right-angle clamps and rubber feet are really useful too and will hopefully help other customers.
We hope you enjoy your new log store and thank you again for your feedback.
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