Play house ordered through Screwfix then given delivery options. All very easy. Delivered at correct time. Having checked the parts delivered we found the perspex was missing . A quick phone call and... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
We bought the 12 x 8 ranger premium pent shed. We wanted a good quality shed so didn't pick the cheapest on the market. It arrived with damaged panels which we advised driver of. We rang customer s... Näytä lisää
Yritys on vastannut
If you are given a time slot, of four hours, you would expect the sunroom to be delivered within those hours, give or take half an hour. This unfortunately was not the case on the day of delivery. Exp... Näytä lisää
Yritys on vastannut
Great shed/summerhouse bought through Anyday direct. Minus one star for change in delivery date and missing beading bundle which was rectified quickly. Great delivery driver. It now looks beautiful ha... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Shire Garden Buildings is a proud, family-run business based in Cambridgeshire, with over 40 years of trading experience. Since 1981, we have been manufacturing high-quality garden buildings in the UK, building our reputation on craftsmanship, reliability, and exceptional service. Every product we sell is manufactured here in the UK, using high-quality Northern European timber. Originally transitioning from yacht production into garden building manufacturing, we drew on the extensive skills of our workforce to establish a strong foundation for growth. Over the decades, we have continued to expand, with knowledge and expertise passed down through generations. Today, our factories and warehouses span approximately 20 acres, supported by investment in state-of-the-art equipment including a planing mill, fully self-contained joinery production, undercover timber storage, and large warehouses capable of holding up to 20,000 buildings in stock. We employ over 150 dedicated team members who share our commitment to quality and customer satisfaction. Our extensive product range includes sheds, summer houses, greenhouses, playhouses, and much more, all crafted to the highest standards. From manufacture to delivery, we manage the process ourselves, dispatching orders using our own fleet to ensure reliability and care. Our exceptional after-sales team is always on hand to help with anything at all, providing the support and reassurance our customers value.
Yhteystiedot
Shire, Brigstock Road, Wisbech, PE13 3JJ, Yhdistynyt kuningaskunta
- 01945 465295
- rob@shiregb.co.uk
- www.shiregb.com
Shire Frequently Asked Questions
3,1
Keskitasoinen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
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On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful through whole design…
Very helpful through whole design process with delivery of a great product and installation service.
20. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you, Adrian, for taking the time to leave us such a fantastic 5-star review.
We’re delighted to hear that you found us helpful throughout the design process and that you’re pleased with both the quality of your new building and the installation service.
It’s great to know that the whole process, from design through to delivery and installation, met your expectations. We’ll be sure to share your kind feedback with the team, as it’s always appreciated.
Thank you again for choosing Shire, and we hope you enjoy your new building for many years to come!
Lack of communication
Lack of communication. Uses 3rd party for delivery. Shed panels were water stained. Packaging covered in bird poo. Some chips & splits on wood.
20. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you, Joanne, for taking the time to share your feedback. We’re very sorry to hear about your experience and, in particular, that you felt there was a lack of communication around your delivery.
We appreciate that, when you’re expecting a delivery, you should receive clear and timely information about when it will arrive. We’re sorry that this wasn’t the case here. While your delivery was being handled by our third-party transport partner, we recognise that your order was with Shire and that we should still make sure you have the information you need throughout the process.
We’re also disappointed to hear about the condition in which the shed arrived. Water staining, chips and splits in the timber, along with the packaging being affected by bird mess, are certainly not the experience we want for our customers. We understand how frustrating it must have been to receive your new shed in this condition.
We’d very much like the opportunity to look into these concerns and make sure any appropriate issues are addressed. If you haven’t already been in contact with our support team regarding the condition of the panels, please do get in touch with your order details so we can investigate this further.
We’re genuinely sorry that your experience did not meet the standard we aim to provide, and we appreciate you bringing these issues to our attention.
The two Man came to finished the…
The two Man came to finished the unfinished assembly greenhouse, they was very polite, helpful and friendly. The quality they work is excellent service.
22. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for taking the time to leave such a lovely review.
We’re delighted to hear that our installation team were polite, helpful and friendly, and that you were pleased with the quality of their work. We’ll be sure to pass your kind comments on to the team.
Thank you again for choosing Shire, and we hope you enjoy your greenhouse! 🌱
Good product but delivery is…
Good product but delivery is terrible ordered and paid for shed on the 7th of September told it would be delivered 21st took day of work shed did not arrive even though I was tracking it ,first said between 10am and 2pm then hr later 3.30 till 4 35 half hr later 5.35 delivery, checked at 5.35 tracking had been turned off had no phone calls or emails to say it would not be delivered. Then at 8.15 this morning 22nd of September I had a phone call to say driver was outside my house i told him to put shed round back as am at work he said that's my problem so I had to ring a neighbour to go round and help like I said terrible delivery service
22. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you for taking the time to share your feedback. We’re pleased to hear that you’re happy with the shed, although we’re very sorry that your delivery experience fell short of the standard we expect.
We completely understand how frustrating it must have been to take a day off work, only for the delivery not to arrive as expected and without clear communication. We’re also sorry to hear about the difficulties you experienced when the delivery was eventually made.
We appreciate you bringing this to our attention. We’ll make sure your feedback regarding the delivery service is shared with the relevant team, as clear communication and a smooth delivery experience are just as important as the quality of the product.
Thank you again for choosing Shire, and we hope you enjoy your new shed.
Had a problem with perspect then after…
Had a problem with perspect then after only a few months one of the doors is starting to twist and bow but can’t get anyone to help
22. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
We’re sorry to hear that you’ve experienced an issue with your summerhouse door and understand how frustrating it must be when you’re looking for assistance.
We did respond to your enquiry and, after reviewing the photographs provided, identified that the building shown was an Alora summerhouse rather than the 3x5 Overlap SD Value building supplied through Wayfair. As the Alora was purchased through a different retailer, we advised you to contact the retailer you purchased it from so they can assist with the issue and arrange any appropriate support.
We’re sorry for any confusion this may have caused and hope the matter can be resolved for you as quickly as possible.
I was only informed less than 24 hrs…
I was only informed less than 24 hrs before I was due delivery of my purchase that it wouldn't be delivered on the given date. I was then told I would receive a confirmation email (after learning they hadn't even taken my email address previously) of the next delivery date. I had to chase this up again 24hrs before date given. Thankfully it did arrive on the 2nd date given but I had arranged for a tradesman to erect the summer house and had to cancel due to non delivery, now I am having go wait until he has another free slot.
21. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Wendy,
I’m sorry your delivery was rearranged at such short notice and that you had to chase confirmation of the new date.
To clarify, the order details we receive from Tesco include the order number, telephone number and delivery address, but no customer email address. We should have checked this with you when booking your delivery so we could send confirmation.
Although your summer house arrived on the rearranged date, we understand the disruption to your plans and the frustration of now waiting for your tradesman to be available again. Please accept our apologies for the inconvenience caused.
I wouldn’t recommend buying this shed/…
I wouldn’t recommend buying this shed/ summer house. When we ordered it, it showed as delivery in 1-2weeks it was only after they took our money we were informed there was issues and ending up waiting 2months It arrived with huge holes and cracks in the wood and has leaked every time it has rained. We reached out to the seller just for them to take weeks to get back to us to say they can not see an issue and just close the case, even after we sent them photos detailing everything. Poor product, poor customer service. Honestly regret buying this
15. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
We’re sorry for the delays and the frustration you’ve experienced, both with your building and the handling of your concerns.
Our team reached out to you this morning to follow up and explain the additional information needed to look into the reported leaks and timber issues further. We appreciate that you’ve already supplied photographs, and we’re sorry this wasn’t made clearer in our earlier response.
We would welcome your reply so we can continue reviewing this and advise on the next steps.
The wood is bowed and a lot of the…
The wood is bowed and a lot of the panels are split.
I would not recommend by log cabin from this company. Poor wood.
20. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Dear Mrs Greene,
Thank you for taking the time to share your feedback.
We are very sorry to hear that you were disappointed with the condition of some of the timber supplied with your log cabin. We understand how frustrating this must have been, particularly when you were looking forward to getting the cabin built and were then faced with split and bowed panels.
We are pleased to hear that you were able to locate the missing panel, but we appreciate that this does not take away from the concerns you have raised regarding the condition of the wood.
We would still be more than happy to arrange replacement timber for any panels that have arrived damaged or are unsuitable for use. If you have not already done so, please send us the part numbers and quantities required, along with photographs where possible, and our team will be happy to look into this for you.
We are sorry that your experience has fallen short of the standard we aim to provide and appreciate you bringing your concerns to our attention.
Kind regards,
Shire
Great product.
Great product.Had a problem with one of the main posts,after quick call DPD bought it the next day.Cannot fault them at all
19. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re happy with your product and that we were able to resolve the issue with the main post quickly. It’s great to know the replacement arrived the very next day and that our team was able to help.
We really appreciate your kind words and your feedback. Thank you for choosing Shire, and we hope you enjoy your product for many years to come!
Regards,
Shire
Look for a better alternative than these guys.
Timber trims delivered warped. Shiplap nailed to one of the frames wonky. Foot nearly gone through the floor. Roof needs extra support as the 34x34mm timber is not structurally strong enough. Windows wont shut after 3 months old.
Customer service is more interested in if it’s been treated at 3 months old rather than dealing with the structural issues and poor quality.
Don’t expect much and you won’t be disappointed.
19. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Dear George,
Thank you for taking the time to share your feedback.
We are very sorry to hear about the issues you have experienced with your building, including the warped timber trims, uneven shiplap, flooring, roof support and windows. We appreciate how frustrating this must be, particularly with the building being relatively new.
We also apologise if our previous response, asking whether the building had been fully treated, gave the impression that we were overlooking the other concerns you had raised. This was not our intention. While treatment can be an important factor in maintaining a timber building, we understand that the issues you have described need to be properly considered in their own right.
We would like the opportunity to review these concerns further and work with you towards a suitable resolution. If you could continue to provide any relevant photographs or videos of the issues, our team can assess these and advise on the appropriate next steps.
We are sorry that your experience has not met the standard you expected, and we appreciate you bringing these concerns to our attention.
Regards,
Shire
Vastaus yritykseltä Shire Garden Buildings
Thank you for your fantastic 5-star review!
We’re so pleased to hear that you were happy with the fast delivery, the quality of your log store and how easy it was to assemble.
It’s great to know everything went smoothly, and we really appreciate you taking the time to share your experience.
We hope you enjoy your log store for many years to come!
Kind regards,
Shire
Perfect communication through out my…
Perfect communication through out my purchase 😀👍
15. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you were happy with the communication throughout your purchase. Providing a smooth and positive experience for our customers is really important to us, so it’s wonderful to know that we got it right.
Thank you again for choosing Shire, and we hope you enjoy your purchase! 😀👍
Unfortunately
Unfortunately, the shed when it arrived had been poorly coated. I understand it’s got to be repainted afterwards but there was places completely missed and the felt for the roof had one large tear at the beginning and one of the other pieces had a whole completely in the middle
18. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Dear Alan,
Thank you for taking the time to leave your feedback.
I’m very sorry to hear that the shed arrived with areas of the coating missed, as well as the damage to the roofing felt. While our dip-treated sheds are intended to receive further treatment after delivery, the coating should still be applied consistently, and the roofing felt should arrive in good condition.
We appreciate you bringing this to our attention and would like the opportunity to put things right for you. If you could please send us a few photographs showing the missed areas of coating and the damaged felt, our team can review this and advise on the next steps.
Please accept our apologies for the inconvenience caused, and thank you again for bringing the issues to our attention.
frustrated.
hinges were missing and broken end piece (just knotty wood)
So the missing hinges that were re-sent within 2 days and arrived safely.
And the replacement for the damaged end piece.
Thank you.
However I was discussing with you the generally shoddiness of the production and sent you pictures.
Nails sticking out (lucky to not cut myself) due to completely missing the wood it was meant to be securing.
The marking all over the front of the door due to the process of clearly stating door when wet from treatment process. Even now with coats of stain this marking is very obvious.
I can send photos again.
As you explained you had to pass this to B&Q to see what could be done. I was asking for a gesture of some refund for the quality of the product.
Did you hear back from them?
8. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Hi Simon,
Thank you for taking the time to leave your feedback. We’re sorry that the overall finish of your building has left you feeling disappointed.
We’re pleased that the missing hinges were sent within two days and arrived safely, along with the replacement end piece. We also appreciate you providing photographs of your remaining concerns regarding the nails and the marking on the door.
These concerns have now been reviewed and we have responded to you directly. Unfortunately, we’re unable to offer the partial refund or goodwill payment requested, although we are sorry that we could not provide the outcome you had hoped for.
Great service
Bought a lovely summer house and we have had a few issues but the company have been really good and rectified the issues and customer service was great
13. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for your lovely review, Debbie.
We’re sorry there were a few issues along the way, but we’re delighted our team was able to put everything right and provide the service you deserved.
We hope you enjoy your new summerhouse for many years to come!
Delivered on time very friendly and…
Delivered on time very friendly and helpful, everything in good condition, would recommend to anyone,,
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thank you so much for your lovely review! We’re delighted everything arrived on time and in good condition, and that our delivery team was friendly and helpful. We really appreciate your recommendation 😊
Very good service A*****
Very friendly and helpful great communication love my new summer house it’s perfect and a very good price highly recommend
14. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Shire Garden Buildings
Thanks so much for your lovely review!
We’re really pleased to hear you’re so happy with your new summer house and that you found everyone friendly and helpful throughout. It’s great to know you were happy with the communication and the price too.
We hope you enjoy your new summer house for many years to come, and thanks again for recommending us!
Excellent delivery service however a…
Excellent delivery service however a part was missing.
They quickly rectified and delivered the part with no quibbles.
Very pleased with the assembled abour
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thanks for your review, Nick!
We’re sorry that a part was missing from your delivery, but we’re glad we could get it sorted quickly and without any hassle.
It’s great to hear you’re pleased with the assembly and delivery service. Thanks again for your patience and for taking the time to leave us a review!
Easy to order
Easy to order. Delivered on time & customer service from Chloe was very good. Would recommend Shire buildings.
11. syyskuuta 2026
Vastaus yritykseltä Shire Garden Buildings
Thanks so much for your lovely review, Dawn!
We’re really pleased to hear that everything was easy to order and arrived on time. We’ll also make sure Chloe sees your kind words — it’s great to hear she was able to help.
Thanks again for recommending Shire Buildings and for taking the time to leave us a review.
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