Shire Garden Buildings Arvostelua 1 934

Vastaus yritykseltä Shire Garden Buildings

21 tuntia sitten

Thank you for your kind review, we really appreciate you taking the time to share your experience.

We’re glad to hear the team were able to support you and get the storm-damaged doors replaced smoothly.

If you ever need anything else, just let us know, we’re always happy to help.

Vastaus yritykseltä Shire Garden Buildings

21 tuntia sitten

Hi Ella,

We’re really sorry to read your review and for the experience you’ve described, particularly the issues during delivery and the disruption this caused to your build. We fully appreciate how frustrating it must have been, especially given the time pressure and weather concerns.

We’ve reviewed your order and can confirm that replacement parts were arranged as soon as the missing items were reported to us and were dispatched on the fastest available service. Where parts are reported missing or required, our standard process is to supply replacements directly, which is the resolution we put in place here.

We do understand that, due to the urgency, you chose to source alternative materials locally in order to complete the roof. However, as we had already arranged replacements to resolve the issue, we’re unfortunately not able to reimburse third-party purchases made independently.

In terms of the delivery itself, the experience you’ve outlined is not what we expect from our delivery teams. Your feedback has been passed internally so this can be reviewed, as we do take these concerns seriously.

We’re sorry again for the inconvenience caused and appreciate you taking the time to share your experience. If there’s anything further you’d like us to look into, please contact us directly and we’ll be happy to assist.

Vastaus yritykseltä Shire Garden Buildings

21 tuntia sitten

Hi,

Thank you so much for your kind feedback, it’s really appreciated.

We’re delighted to hear you’re happy with the quality of the arbour, and it’s great to know your installer also recognised the standard of the timber. We’ll also pass your comments on to our delivery team, as they’ll be pleased to hear your feedback.

Thanks again for your recommendation, it genuinely means a lot. If you ever need anything in the future, we’re always here to help.

Vastaus yritykseltä Shire Garden Buildings

21 tuntia sitten

Hi,

Thank you for taking the time to leave such a positive review, it’s really appreciated.

We’re glad to hear the team were able to support you quickly with any missing parts and that you’re pleased overall with how your Emneth 10x10 came together.

We also appreciate your feedback regarding the doors and roofing. The supplied felt is intended as a standard covering, but many customers do choose to upgrade to alternatives like rubber roofing for added longevity, so it’s great to hear that worked well for you.

Thanks again for your feedback, and if you ever need anything in future, just let us know.

Vastaus yritykseltä Shire Garden Buildings

21 tuntia sitten

Hi Garry,

We’re sorry to read your review and that your experience didn’t meet expectations.

From the information we have, you contacted us to advise of damaged parts following delivery, and we responded to request the relevant part references so we could arrange replacements for you as quickly as possible. Once these were provided, we were ready to send out the required parts in line with our standard aftercare process.

We understand you chose to source replacement materials yourself in order to complete the build without delay. While we appreciate the urgency, our process is to supply replacement parts directly, and we weren’t given the opportunity to resolve this for you before this was done.

In terms of the product itself, all of our buildings are manufactured from natural timber, and any concerns raised are always reviewed and addressed through replacement parts or remedial support where required.

We’re sorry again for the inconvenience caused and the initial delivery delay you experienced. Your feedback has been shared internally. If you would like us to revisit this with you, please contact us directly and we will be happy to assist further.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi Susan,

Thank you for your lovely review!

We’re really pleased to hear that you found the ordering and payment process straightforward, and that our team could provide prompt and helpful information throughout.

We truly appreciate your feedback and hope you enjoy your purchase.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your review, and I’m really sorry to hear this has been ongoing.

I completely understand how frustrating it must be to be missing the final piece, especially after being told it’s on the way. This isn’t the level of service we aim to provide.

If you’re able to, please send us a quick message with your order details so we can look into this properly and get it resolved for you as a priority.

Apologies again for the delay, and we’ll make sure this is followed up.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your lovely review, we’re so pleased to hear your granddaughter is enjoying her new playhouse, what a great birthday present!

We’re sorry for the disappointment regarding the decking. Some of our models do have optional extras available, and we appreciate it may not always be clear at the point of purchase.

If it’s something you’d still like to add, please feel free to get in touch and we can look into the options available for you.

Thanks again for your feedback.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your review. I’m sorry to hear you felt the delivery was slow.

I can see your order was placed on 20th March, and an email was sent the same day inviting you to select and confirm a delivery date. However, a delivery date wasn’t chosen until 15th April. By that time, our lead times had changed, which is why the next available slot was later than expected.

We always recommend booking delivery as soon as possible after receiving the booking link, as availability can change depending on demand.

If there’s anything further we can help with, please do let us know.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your review, we really appreciate you taking the time to share your feedback.

We’re pleased to hear the delivery went smoothly and that the shed suits your needs well. It’s great to know you’re happy with the size, design and overall value.

We also appreciate your comments on the roof felt, this is noted and will be fed back.

Thanks again for your feedback.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you so much for your lovely review, it really made us smile! We’re so pleased to hear you’re happy with the arbour seat and that it arrived on time with a friendly delivery.

Great to hear the instructions came in handy too, sounds like you kept things on track perfectly!

We really appreciate you taking the time to share your experience.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi Sarah,

Thank you for your review, and I’m sorry to hear you were unhappy with your experience.

Having reviewed the images, the marking shown is consistent with surface mould, which can occur on dip-treated timber due to it being a natural material stored and transported in varying weather conditions. This is cosmetic only and does not affect the structure or durability of the building, and can be treated easily with standard timber cleaner or treatment.

We do appreciate this isn’t ideal to see on delivery, however in line with our policy we offered to arrange a collection and full refund. As the building has been kept, we’re unable to offer partial compensation, and any refund would need to be processed via your retailer.

With regard to the collection, this was booked in advance and notifications are issued ahead of time, although we appreciate your feedback regarding the timing.

If you do decide you would prefer for us to collect the building for a full refund, please let us know and we’ll be happy to arrange this for you.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your lovely feedback. We’re really pleased to hear you found the team polite and helpful, and that the tips were useful too.

We really appreciate you taking the time to leave a review.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi,

Thank you for your kind review, it’s really appreciated. We’re pleased to hear you’re happy with the product, pricing, and that everything arrived quickly.

It’s also great to know our team were able to help when needed, we’ll be sure to pass your comments on.

Thanks again for taking the time to share your experience.

Vastaus yritykseltä Shire Garden Buildings

2 päivää sitten

Hi Phil,

Thank you for your review, and I’m really sorry to hear about your experience.

We do send out a delivery notification on the morning of delivery, however I appreciate in your case this didn’t give you enough notice and caused inconvenience. Your feedback on this is noted as we’re always looking to improve communication where possible.

In regard to the beading, this is supplied separately from the glass and is typically packed within the main building components rather than with the glazing itself. From the correspondence, it doesn’t appear this had been confirmed clearly, so I can understand why this was frustrating—especially when the follow-up delivery only included the replacement glass.

If the beading is still missing, please let us know and we’ll get this arranged for you as quickly as possible.

Apologies again for the inconvenience caused, and if there’s anything further we can do to help, just let us know.

Vastaus yritykseltä Shire Garden Buildings

5 päivää sitten

Hi Hazel,

Thank you so much for your wonderful review! We're delighted to hear that your new addition has made such a positive impact on your garden.

It’s great to know that you found the ordering process easy and our delivery team friendly and efficient. We take real pride in the quality of our materials and workmanship, so your feedback means a lot to us. We're also pleased that any queries you had were handled quickly and effectively.

If you ever need anything further or have more plans for your garden, we’d be more than happy to help.

Vastaus yritykseltä Shire Garden Buildings

6 päivää sitten

Thank you, Rebecca, for your lovely feedback! We’re so pleased to hear that you found the ordering and delivery process simple and straightforward. It’s great to know you were very pleased with your experience, and we really appreciate you taking the time to share your review. Thank you for choosing .