Sensitivity Check Arvostelua 6 123

I ordered a sensitivity test and was really disappointed with how long the process has taken. It took 11 working days just to get an email confirming my sample had reached the lab — even though I sent it Royal Mail 1st Class. When I contacted the company, I was told it can take 5–10 working days for samples to arrive, which they blamed on postage.

After that, I was told results take 3–5 working days, but it’s now been much longer and I still haven’t received anything.

To be fair, one representative I spoke with via email was very helpful and apologetic. He kept me updated and even sent requests to the lab twice to try and speed things up — but unfortunately, that seems to have gone unheard.

Overall, the customer service from him was great, but the process itself has been far too slow and frustrating.

Quick and thorough.
We had a little problem which was my fault but Cameron sorted it all out

I didn’t know I nothing came in the post for me I asked Cameron and he gave me clear instructions and it’s on the way very soon thank you

Shawn was very helpful in explaining the whole process.

Shout out to Shawn for his quick and helpful service when I couldn’t access the link to our tests.

Cameron was great helping on the chat! Thanks so much

Answer my enquiry and solved the issue great help

Such an informative insight into our health.
Cameron helped with my queries, which made the whole process so much smoother. 10/10.

Cameron from your live chat was very helpful, kind and efficient. It was much appreciated

The website/purchasing process was misleading. It never really says that you are purchasing a digital option vs. a physically delivered kit. The email came, and it seemed that I was to complete it/print it off ONCE my physical kit came. So, I waited two weeks for the kit to arrive... when one was not being sent. When I reached out, customer service was very helpful - BUT confusion could have been eliminated if it had been better communicated that there were TWO options, and it had been clearly stated which one was purchased.

Si je compare avec ma précédente analyse, c’est totalement différent, et je retrouve pas ce que je consomme au quotidien. À croire qu’il y a eu une erreur quelque part. La première analyse m’avait pourtant bien aiguillé sur mes intolérances.

Cameron handled my query with professionalism, kindness and was very helpful. When I got frustrated with something and apologised, he told me not to and understood where I was coming from. Issue dealt with very promptly and professionally. Thank you again Cameron! :-)

Very fast response from Shawn when I asked a question and relieved my answer. Thank you

Had a question about why my results are taking so long and Shawn on the live chat explained how it usually takes 3-5 business days to process results etc, so I was put at ease, however it does say 48hr results and it’s been over that time but I guess post can get delayed.

Quick response with my enquiry, straight forward Shawn was great

The chat on their website is very helpful on the query I had I didn’t print the form out when I completed it so Cameron was able to send me the links so I was able to finish the process.

Unfortunately the first sample that I sent got lost in the post but I had a very helpful person called Shawn who very promptly organised to send me out a new test kit and was super efficient in his communication.

Terry was super helpful with my query today! I’ve been putting off doing this test for a year as was unsure i’d still be on the system but thanks to Terry, he confirmed my order and allowed me to upgrade my test. Very quick and professional!

Very quick response from lovey man called Terry