Sensitivity Check Arvostelua 6 123

Cameron, has been an amazing help , fast and efficient!

Was told 3/5 working days still no.results and online chat were hesitant to answer the questions to was writing to them

Cameron was extremely helpful in resolving my query. He was very fast and polite in his responses. Excellent customer service. Highly recommend this company.

Easy to follow instructions and helpful assistance by Cameron helped clear the process of sending my hair sample easier.

Got my service from Australia and received my package in a week a results in a couple of weeks. Plus had issues with seeing my results about 6 months later and wanted to see again. Thankfully had a live chat with “Cameron” on the live chat from the UK. Fast easy help. Almost to quick. Thought it was AI and asked him and he laughed and said naw just works hard and makes sure he has things ready in time for the customer. Thanks mate 👍🏼

Terry was so helpful when I needed help finding my test results after some time had passed and I couldn’t find it saved anywhere. Test was very helpful understanding some intolerances I have.

After the initial confusion that we didn't receive anything in the mail and it was all via email, then I have to say all the follow up by Emily has been prompt and polite. The webchat feature is great and they found the order details pretty quickly. Looking forward to the results of the tests.

Excellent customer service! The agent was very helpful and resolved my issue quickly. Thank you for your professionalism and kindness! 🌟

wasn’t sure how to send the sample off, didn’t realise you aren’t sent a physical kit and shawn was very helpful on live chat explaining to me how the process works :)

I haven’t completed my test yet but I used the 24/7 chat feature and the response from Kai was super prompt, polite and very helpful. Makes the process so much easier when you can speak with good people.

Emily was very responsive and answered my questions.

Messages & got through to Angel who was fantastic & helped so much. Was lovely to know someone there when needed & so helpful. Thank you Angel

Thought my sample was lost but Shawn replied very fast and reassured me that it goes from Aus to UK so that’ll take time. Quick and nice customer service

I had a query and received a prompt and polite reply. It was my misunderstanding and Shawn explained the process clearly.

I felt at ease using the online chat knowing that there was a human there & not a robot! Shawn was absolutely amazing, I asked the most silly question & he answered me politely,friendly & he didnt patronise me. He is definitely an asset for your company 🙂

Wasn't obvious when order placed that you had to complete a form and manually post your sample back, expected a kit to arrive in the mail.

Posted sample back 1st class, 2 weeks later they won't confirm they have received it so asked for refund and now they just keep telling me to wait up to 14 business days to confirm they have even received sample let alone started processing it.

Live chat is like dealing with robots who all continoously repeat the same phrases every time you speak to them

Be prepared to wait a LONG time for your results as the 72 hour processing time only applies once they confirm receipt of your sample but they don't process their incoming mail on a daily basis. It just sits somewhere until they work through their back log.

Excellent service. Sorted my issue really quickly and professionally. Thanks Shawn you was great

Shawn with the online chat tool was extremely helpful!

Shawn was quick to respond in chat, and explained the sample process and how they use the test. He made things a whole lot clearer. Thank you.