SBS Insurance Arvostelua 

Klara could not have been more helpful. I could not ask for more.

Great company very easy to deal with.

George was very prompt when answering questions and was very efficient whilst sorting out my claim

As another reviewer, I would not have given any stars at all.

At the end of July 2026, we experienced a burst water pipe from the flat above us, which caused extensive water damage to our home. My son’s entire bedroom was affected — his carpet, bed and soft furnishings were all ruined.

I am insured with Halifax, and unfortunately our claim has been extremely stressful due to the way it has been handled by SBS.

My son’s carpet cost over £1,000 just a couple of years ago. We have now been offered around £500 for a replacement, which appears to be for a much cheaper polyester-mix carpet that I do not feel is comparable in quality or durability. I find this incredibly disappointing.

I provided a video showing the water coming through the ceiling and the extent of the damage. I was then asked to provide photographs and quotes, which I did. I have cooperated with everything that has been requested.

The only thing I did not do was keep the carpet and bed, both of which were completely soaked through and had developed a terrible smell. I simply could not keep these damp, contaminated items in our small flat for months.

My husband has asthma, and the damp conditions have affected his health to the point that he has been to A&E three times since July. Given this, I do not believe it was reasonable or safe for us to keep heavily water-damaged items in our home.

The bed has also been rejected because we no longer have it. Meanwhile, nearly two months later, my son — who has curvature of the spine — is still sleeping on a mattress on the floor.

We pay our insurance premiums regularly and, when something like this happens, we expect to be treated with dignity, understanding and fairness. We are not asking for anything extravagant — we simply want to have our home and our son’s bedroom restored to a reasonable standard following damage that was completely outside our control.

We are still waiting for SBS to come back to us regarding the outstanding issues, and the whole process has been incredibly stressful.

I sincerely hope this matter can be resolved fairly and quickly. At the moment, however, this has been a very disappointing experience.

We are still waiting for another response from SBS, so let us see what happens!

George was really good, he sorted me out quickly and kept me updated. He went over and above

Owen Clark who handled my claim was fantastic. He telephoned me to say that he had looked at my claim. My induction hob couldn’t be fixed but he had found the exact induction hob replacement for me. He gave me the price for the new hob, recycling of old hob and installation which was all covered in my claim. He also gave me the name of the company who would sort this for me. This was all done efficiently and quickly, thank you Owen.

Quick response and resolution. Claim settled within 24 hours.

We had our property broken into while we were away and my husbands bike was stolen.
Initially, the team were helpful but then a series of errors and dire communication have made the whole thing a nightmare. We hadn't heard anything about the claim's progress after sending details of the bike and accessories to the team. I then called Hastings only to find that our claim was rejected - and it was because our claim handler had used the wrong information. Then we had to wait over a week for the claim to be reopened - because our claim handler was on holiday. I have since had to ring them every few days to get them to move on anything and get anything done. I was told on 25th September that I would be called on the28th to finally arrange settlement - no call came. I called yesterday to be told I'd get a call back, no call came. I called this morning to told I'd get a call before 12, no call came. I've just called one more time and managed to speak to my elusive claim handler and get the payment set up.

I lost a gold medic alert bracelet in Northern Island. I checked hotels, airport, reported to police etc but it was gone. SBS insurance through Hastings insurance were brilliant and helpful throughout the claim process. Felix Henderson helped me throughout the process and I can’t recommend him enough.

Chloe Rea was great at handling a claim for a replacement car seat after a total loss car accident.

Totally recommended - great service, efficient and painless process from assessment team.
Special praise for the carpet replacement team, carried out by Impressive Works. Fast, friendly and professional.

Dan was so helpful for my mum and her claim 908582 for her tv as she was heartbroken when it was damaged and broke. Dan communicated to us by email and phone and help us out all the way couldn’t thanked him enough. Mum was worried being 81 but we sorted it out and her new tv is on the way so she is over the moon thank you so much for your service .

906819 Claim number
George
has performed fantastically for me,
resolving the insurance claim that I had in great time and has helped to enable me to choose a new item very quickly, which is what I really required

Amy provided brilliant customer service handling my insurance claim. Phoned me almost instantly after submitting the photos and took me through the process with ease. Was sorted instantly. Amy is a credit to your company. Thank you😊

My insurance claim was handled very efficiently, and in a much shorter timescale than I had anticipated. My claim was for the replacement of a dual fuel gas/electric cooker, and George, the claim handler, explained that I would be covered for the installation cost as well, which I was not expecting. Overall an excellent experience.

Great service

Excellent experience, can’t fault anything to do with the experience that I had with Dan from SBS. He dealt with my claim efficiently and effectively. Excellent experience throughout. Claims number 909843.

This insurance claim was dealt with swiftly and professionally from start to finish. From the first phone call to the last interaction, my situation was listened to and dealt with appropriately and it included holiday deadlines for me too. I have even been paid out by the insurance company all less than a week of making the initial phone call. I could not be happier with the result

Daniel at SBS was very efficient and friendly and settled my claim very quickly

Dan was really helpful with regards to my claim relating to a television that blew up. He was very efficient and the claim was settled extremely quickly.

Many thanks to George Riley for making this an easy and uncomplicated process. Everything clearly explained and sorted out. Claim all done, thanks George.