I bought my new electric CLA from Mercedes-Benz Epsom and I couldn’t be happier with the whole experience. Jack Butcher looked after me from start to finish. He was friendly, knowledgeable and never p... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Fantastic experience buying a used vehicle from Sandown Mercedes in Guildford. The customer service was exceptional. Our sales person Cheyan was so good at walking us through the process and went abo... Näytä lisää
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I collected my new car from Kia Sandown on Saturday, and I can honestly say the whole experience, from start to finish, has been absolutely first class. Liam was an absolute pleasure to deal... Näytä lisää
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Great communication with in the team . All joined up in hand overs and Knowledge. Leeroy- Alex - Tom all fantastic ( apologies can’t remember everyone’s name ) No hard sell - very human in t... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Sandown Group are proud representatives of the prestigious Mercedes-Benz brand. Our modern and well-equipped retailers spread across the South Coast of England, with locations in Basingstoke, Dorchester, Epsom, Farnborough, Guildford, Hindhead, Newbury, Poole and Salisbury.
Yhteystiedot
Yhdistynyt kuningaskunta
- 0330 1784154
- help@sandown-mercedes.co.uk
- www.sandown-group.co.uk
4,8
Erinomainen
7 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Always first class service
Always first class service , thanks to both Gary and Ashley, superb!
19. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind words. We're delighted to hear that you received first-class service from Gary and Ashley. Providing a superb customer experience is always our goal, and it's fantastic to know they made such a positive impression. We truly appreciate your feedback and look forward to welcoming you again in the future.
Ian Vennel makes it all very easy to…
Ian Vennel makes it all very easy to navigate the decision on which Mercedes which is why we keeping returning. Ongoing support is great and Ian is always happy to take any questions post purchase.
16. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your continued loyalty and for taking the time to share your experience. Ian’s ability to make the decision-making process straightforward and enjoyable is exactly why so many customers choose to return to him time and again. We're delighted to hear that his support doesn't stop after the purchase, and that he is always on hand to answer any questions. We truly appreciate your recommendation and look forward to assisting you again in the future.
The team were very helpful and dealt…
The team were very helpful and dealt with my Kia purchase excellent.
Both Paul and Samuel were very friendly and helpful which made my purchase much easier.
19. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review. We're delighted to hear that Paul and Samuel were able to make your Kia purchase such a positive and straightforward experience. Providing friendly, helpful service and ensuring our customers feel supported throughout the buying journey is something we take great pride in.
We really appreciate you taking the time to share your feedback and hope you enjoy your new Kia. If there's anything we can help with in the future, please don't hesitate to get in touch.
Vastaus yritykseltä Sandown Group
Thank you for your lovely feedback!
We’re delighted to hear that you found the team at Sandown OMODA | JAECOO Newbury helpful and knowledgeable. It’s great to know they were able to answer all your questions and make your experience a positive one.
Thank you for choosing us and for taking the time to share your experience. We really appreciate it!
Horrible customer service…
Horrible customer service unprofessional.
Never again.
Zero star
25. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
I had a very positive experience from…
I had a very positive experience from start to finish.
I dealt with Ellios, who was extremely helpful and professional throughout the whole process. What I appreciated most was that I never felt like he was simply trying to sell me a car. Sometimes with salespeople, you can feel that their main priority is making a sale rather than finding the right car for you, but I never got that feeling with Ellios. He took the time to understand what I was looking for and was genuinely helpful throughout.
Although Ellios is relatively new to Mercedes-Benz, he was very professional, knowledgeable and made the whole experience easy and comfortable.
Overall, I was very happy with the service from Mercedes-Benz. The attention to detail and the way everything was handled really stood out. I would definitely recommend Ellios and the team to anyone looking to buy a Mercedes-Benz.
18. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for taking the time to leave such thoughtful feedback!
We’re delighted to hear that Ellios made your experience so positive from start to finish. It’s particularly lovely to hear that he took the time to understand what you were looking for and made you feel supported, rather than simply focused on making a sale.
We’ll be sure to pass your kind words on to Ellios. We’re also pleased that his professionalism and attention to detail made the process easy and comfortable, especially as he is newer to the Mercedes-Benz team.
Thank you for choosing Mercedes-Benz of Guildford and for your recommendation. We really appreciate it!
Amazing Customer Service
Andras was so supportive from the moment I enquired to test drive the car, to the moment I collected the car. Honestly can’t thank him and Paul enough for all the support and patience during the process. Absolutely love my Mercedes
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback, Jackie!
We’re delighted to hear that Andras and Paul were so supportive throughout your journey, from your initial enquiry and test drive through to collecting your new Mercedes-Benz. It’s fantastic to know they made the process such a positive experience.
We’re so pleased to hear that you absolutely love your Mercedes-Benz. Thank you for choosing Mercedes-Benz of Guildford and for taking the time to share your experience!
Very professional service Liam is a…
Very professional service Liam is a Fantastic sales person to have on your team very thorough very polite and Professional
17. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic feedback, Mr Bassett!
We’re delighted to hear that you received such a professional service from Liam. It’s great to know that his thorough, polite and professional approach made such a positive impression.
We’ll be sure to pass your kind words on to Liam. Thank you for choosing Sandown Kia Salisbury and for taking the time to share your experience!
Excellent service I would recommend to anyone
I had a great experience right from the test drive through to collecting my new car. James and Chris were super helpful and patient, they could answer all my questions and made the whole experience a very pleasant one.
17. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback, Mr Coleman!
We’re delighted to hear that you had such a positive experience from your test drive through to collecting your new car. It’s fantastic to hear that James and Chris were so helpful, patient and able to answer all your questions.
We really appreciate you choosing Sandown OMODA | JAECOO Poole and taking the time to share your experience. We hope you enjoy your new car!
Excellent 5* Service
Traded in my previous GLB for the all-new GLB.
Elaine and Dan delivered a professional, friendly and smooth service from start to finish.
I was kept up to date every step of the way from selecting my car right through to the handover.
Very happy customer!
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your excellent 5star review . We're delighted to hear that Elaine and Dan provided a professional, friendly, and smooth experience from start to finish while helping you trade in your previous GLB for the all new GLB.
It's wonderful to know that you were kept informed every step of the way, from selecting your vehicle through to handover, and that the process met your expectations throughout. Your recommendation and kind words mean a great deal to the team.
We truly appreciate your loyalty and wish you many happy miles in your new GLB. Thank you for choosing Sandown Mercedes-Benz! 🚗
New Car.
Picked up my New Car yesterday from Sandown Mercedes from first interest to picking the service has been very good and would recommend the dealership.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your fantastic review. We're delighted to hear that your experience with Sandown Mercedes was very good from your first enquiry right through to collecting your new car. It's wonderful to know that the team provided the level of service you expected and that you'd recommend our dealership to others. We truly appreciate your support and wish you many happy and enjoyable miles in your new car. 🚗
Friendly professional and understanding…
Friendly professional and understanding
Very helpful on securing the purchase of the new car
15. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful feedback. We're delighted to hear that you found the team friendly, professional, and understanding throughout your experience. It's great to know they were able to help make securing your new car a smooth and enjoyable process. We truly appreciate your support and wish you many happy miles in your new vehicle!
Confident
Confident, efficient service, understand that Tom has recently started but he was very knowledgeable and professional throughout
15. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review. We're delighted to hear that Tom provided such confident, efficient service. Although he's recently started, it's fantastic to know that his knowledge and professionalism made a positive impression throughout your experience. We'll be sure to pass on your kind comments to him and the team. Enjoy your new car, and we look forward to welcoming you again in the future! 🚗
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I received a very poor customer service…
I received a very poor customer service and care. Some of the salespeople were only interested in selling cars than meeting customer experience and customer satisfaction. The Information relating to a smooth transaction process were not accurate and are lacking , not sure if it was intentional.
15. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
2nd Visit, very disappointing.
2nd time visiting this dealership. And both times standing around in an empty reception room. No signs or bells or any info to say how to get attention. Definitely seems like they don't care at all about customers.
I shall return to using Brooklands, its much further away but customers are made to feel welcome there and treated with respect.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Sandown Group
Thank you for your review, we are sorry to hear that you weren't completely satisfied with the level of service you received. Please email your contact details to marketing@sandown-group.co.uk so the management team can reach out to discuss this with you further. Thank you.
Staff were welcoming and attentive and…
Staff were welcoming and attentive and made us feel special.
10. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your kind feedback. We're delighted to hear that our staff were welcoming, attentive, and made you feel special throughout your visit. Providing a great customer experience is very important to us, and it's wonderful to know the team made such a positive impression. We look forward to seeing you again soon! ⭐
Excellent service Excellent service saw a new car…
Excellent service saw a new car Saturday team had it ready to drive away Thursday - kept me informed throughout great !!
11. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your fantastic feedback! We're delighted the team could get everything ready so quickly and keep you informed every step of the way. Enjoy your new car, and we wish you many happy miles ahead. 🚗✨
Vastaus yritykseltä Sandown Group
Thank you for your review! We’re really pleased to hear everything was easy and smooth from start to finish. We really appreciate you taking the time to share your feedback.
Awesome experience
Awesome experience. Great customer service and product delivery. Complementary services where perfect.Luke was really helpful
10. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your lovely review! We’re so pleased to hear you had such a great experience with us and that Luke was able to help. We’ll be sure to pass your kind feedback on to him. 😊
Good experience in both buying and servicing.
We have dealt with Khayam Ali at Sandown Mercedes for the past 15 years or more. We have bought our last four cars from him. He is very responsive. I feel that we always get an honest answer to any question. We also get our cars serviced at Sandown in Guildford on the Mercedes Service Contract. The work is always efficient and reliable, and the communications excellent.
7. syyskuuta 2026
Vastaus yritykseltä Sandown Group
Thank you for your wonderful review and for your loyalty over the past 15 years. We’re delighted to hear that Khayam has consistently provided the responsive, honest, and professional service that has kept you coming back for your last four vehicles.
It’s also fantastic to know that your experiences with our servicing team at Mercedes-Benz Guildford have been equally positive. Providing efficient, reliable work and clear communication is something we take great pride in, and we’re pleased that this has been reflected throughout your ownership experience.
We truly appreciate your continued trust in Sandown and look forward to supporting you with your motoring needs for many years to come.
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