I called and spoke to James who was professional, friendly and very knowledgeable. My query was worrying me but within minutes James resolved it leaving me feeling reassured. He also explained how the... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Mandy was very helpful and super fast with replies. The instructions were easy to follow and direct to use. I had a very good experience and I no longer felt stressed about the situation like I had be... Näytä lisää
Yritys on vastannut
I spoke to Zubair Javid and he was extremely helpful, it was really quick and sorted extremely efficiently and was helpful in explaining all my options to me. No wait at all. Amazing customer service... Näytä lisää
Yritys on vastannut
Had a number of problems with my estate agent account. Contacted Safe Deposits Scotland. Spoke to customer service advisor Zubair Javid. He sorted it all out no problem at all. Five ⭐⭐⭐⭐⭐, Thank you... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Yhteystiedot
1st Floor, 221 W George St, G2 2ND, Glasgow, Yhdistynyt kuningaskunta
- www.safedepositsscotland.com
4,9
Erinomainen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really helpful and knowledgeable
Really helpful and knowledgeable, started our process over the phone to get the deposit back from our letting agency. Zubair Javid was incredibly knowledgeable and friendly, a real asset! Thanks!
9. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zubair and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Hi i would like to thank Liam Campbell…
Hi i would like to thank Liam Campbell and his colleagues for the outstanding support I was given with a complex situation.
Liam was very prompt professional and competent and also took me through the process to a succesfull conclusion at a pace I could follow. Most importantly in the mainly digital world, Liam was very personable and patient where I could have been in limbo with tech. Thank you all and please ensure Laim and the team are given visibility and recognition of my feed back.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Mr W Aitchison,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Liam and have shared your review with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Shereen was very helpful and accommodating and was able to resolve my issue very efficiently! Thank you
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this review with them as well as with our wider team.
Kind regards,
SafeDeposits Scotland
Outstanding customer service
After I asked a series of complex questions, Sharon took down my details and promised a callback. When she rang me back, she thoroughly talked me through every issue and resolved them completely. Sharon demonstrated brilliant professionalism, combined with kindness and a great sense of humour. That is outstanding customer service. My only wish is that I could get the refund sooner
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Timothy,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the outstanding customer service you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
I struggled to access my account.
I struggled to access my account.
Shereen were quick to respond to my email.
All sorted out.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Árpád,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the positive experience you had with Shereen and have passed your review on to them and the rest of our team.
Kind regards,
SafeDeposits Scotland
Sheereen Mohammed
I was on the phone to Sheereen Mohammed, she was very helpful and had great customer service.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Blair,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this with them along with our wider team.
Kind regards,
SafeDeposits Scotland
Always happy to help
Always happy to help, quick and reliable. Shereen was super efficient and kept me updated at every step.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Samantha,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the efficient experience you had with Shereen and have shared your feedback with them as well as with the rest of our team.
Kind regards,
SafeDeposits Scotland
Deposit
Shereen assisted me very well, and everything I needed was done quickly and professionally. Very grateful for it.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Maria,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional customer service you received from Shereen and have shared your review with them along with our wider team.
Kind regards,
SafeDeposits Scotland
The lad on the phone was incredibly…
The lad on the phone was incredibly helpful!
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Jordan,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the incredibly helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Shereen was very helpful with my…
Shereen was very helpful with my enquiries over the phone, great customer service and speedy resolution to any issues I had!
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from Shereen and have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Exceptional customer service
6. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Joshua,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the exceptional customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
Call handler (Mandy) was professional…
Call handler (Mandy) was professional and efficient with resolving my issue, with great customer service and communication.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Mairi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and efficient customer service you received from Mandy. We have shared this with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Now! And WoW! 24 hours!
Now! And WoW! 24 hours!
Elle at ‘Safe Deposits Scotland’ … So! for the very first time in all of these 3 years have l been listened to, and taken seriously & sympathised with regarding my being ‘held hostage’ so to speak by a Letting Agency here in Glasgow who refuse to help me.
Elle has been so very proactive indeed in just the last 24 hours! Not only has she managed to reassure me & set up safeguarding surrounding my money, which is vital & being refused to be returned to me by the Letting Agency.
Elle has went above & beyond in THE BEST Customer Care Service that l myself have ever experienced. Believe me, as a previous Customer Service Agent, l can wholeheartedly praise Elle & l highly recommend Safe Deposits Scotland for all of your deposit dealings.
They are professional , transparent & just a great service for everyone. Elle provided me with important information which l was not aware of & I can now be reassured that my money which is still being held (hostage) by said Letting Agency is safe & l can go online at any moment to check on it. Also, if said Letting Agency & or their Landlord whom they represent naughtily attempt to take any of my money, l will receive email notification of any movement & Elle has given me precise information & instructions on how to keep all of my money safe!
Elle has went above & beyond to set me up with online safety measures & for this action alone, after all of these years, it is peace of mind during a seriously traumatic time which l am truly grateful again to Elle for! All of this in just 24 hours too! WoW!
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the professional and transparent customer service you received from Elle, and have shared your kind feedback with them along with the rest of the team.
Kind regards,
SafeDeposits Scotland
Today I dealt with Sharon McIntosh to…
Today I dealt with Sharon McIntosh to sort out a claim against my ex tenants deposit. She was helpful,pleasant and professional.
3. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Stewart,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful, pleasant and professional assistance you received from Sharon, and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Amazing customer service
When I called and spoke to Sharon she was very friendly and extremely helpful. Fantastic customer service and a credit to the company. Thanks Sharon!
29. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the amazing service you received from Sharon and have shared this with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Liam Campbell is very helpful
Liam Campbell of SDS was very helpful and understanding. He advised that I the tenant can request the refund and in my case due to my specific health concerns raised it on my behalf.
2. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful and understanding customer service you received from Liam and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Speedy service
Speedy service. Stayed on the entire call to get the issue resolved and walk me through each page of the website until we got everything done. Elle McCullough
was extremely helpful from start to finish.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Mr Ross,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the extremely helpful customer service you received from Elle and have passed your positive feedback on to them along with our wider team.
Kind regards,
SafeDeposits Scotland
My call was answered by Zubair Javid…
My call was answered by Zubair Javid who was extremely helpful and carried out my request to return a deposit to my tenant who has just ended his tenancy with me.
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Carole,
Thank you for your five-star review of SafeDeposits Scotland.
We are delighted to hear about the helpful customer service you received from Zubair, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Great customer service
Great customer service, quickly solved my issue
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Sami,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Really nice customer service
Really nice customer service, my request was solved quickly and i was informed of each step that was taking place.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä SafeDeposits Scotland
Hello Amelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
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