Rocket Gardens Arvostelua 

375
•
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I am delighted with the service I received from Rocket Gardens. They kept me informed and answered questions quickly. The plug plants in mini veg pack that I ordered were in excellent condition and ca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered late August, was advised plants would be sent when they were at optimum readiness, so you do have to wait for delivery. But we were notified regularly and advised when they were shipped (which... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The plants are healthy and strong and arrive well packaged. There's always loads of advice online and also a very handy printed growing guide for all crops that you can keep. The customer service is a... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Ordered several varieties of chilli plants based on review based over 2 separate orders. Requested delay to order due to being away when delivery scheduled. One batch still arrived despite the request... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Puutarha
  2. ja myös
  3. Luomutila

Yrityksen kirjoittama

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

375 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(375)

100 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Cornish treasure

I ordered some unusual herbs. I was really impressed when they arrived, especially with the care taken over packing. The plants were exceptional quality too.
I was impressed with communication from the company throughout .
The catalogue is really attractive and informative, and I wanted to place another order immediately, but don’t have room in the garden ☺️
It’s the first time I have used Rocket gardens, but it won’t be the last. Hopefully I will visit next time I am in Cornwall

20. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Patricia,
Thank you so much for the lovely comments. I am so glad your herbs arrived safely and you enjoyed our catalogue.
Enjoy growing your plants.
Best Wishes,
Rocket Gardens

Saanut 4/5 tähteä

Good quality plants

Good quality plants, well hydrated well packaged. The 4 rather than 5 star was because a reminder was needed for the delivery window.

16. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Anthony,
Thank you so much for your comments. We really appreciate our customers keeping us informed of their experience as we continue to develop the best ways to keep customers updated throughout the ordering process. We hope you enjoy your plants.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Very happy with my plants

Very happy with my plants! All arrived well packaged and healthy looking. Delivery itself was mentioned on the website and took about 3-4 weeks which was definitely worth the wait. Will order again next year!

16. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Karolinka,
Thank you for taking the time to review your Rocket Gardens experience. We try to keep our customers as informed as possible regarding their delivery, so we are glad the messaging was clear.
We hope you enjoy planting your garden.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

High plant quality and delivery

With over 40 yrs of using different plant companies, Rocket Gardens are easily the best in their quality of plants and in their packing & delivery. Not one damaged plant which is highly unusual! Also their catalogue is informative, helpful and easy to use. Well done !

8. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Norman,
Thank you so much for your lovely comments. We are glad your delivery arrived safely with all the plants as they should be and you are enjoying your grow guide. Happy Planting!
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

Hate to leave a bad review…

Hate to leave a bad review, but unfortunately have no choice. Ordered some bean plants for my Mum. Unfortunately they arrived incredibly leggy and unhealthy, weak plants. I emailed to complain, but other people heard nothing back, which is very disappointing. Had to order more plants from elsewhere. So £20 down the drain. Obviously wouldn’t recommend.
After leaving this review I was given a refund.

30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Louise,
I'm sorry you were not happy with your Rocket Gardens delivery. Although we try our best to be available on live chat, we are not always available out of ours to respond. Our customer service team replied to your message within the timeframe stated in the live chat out of hours response but unfortunately the message didn't get to you.
We have since responded again and I can see that you were offered a full refund for your plants.
Please accept our apologies.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

A delightful experience !

Dear Rocket Garden Team,
I just wanted to take a moment to thank you for the wonderful experience of receiving my order. My plants arrived this morning, and unwrapping them was an absolute delight! From the careful packaging to the charming tape reading " I am a plant- get me out of here:)", every detail made the experience extra special.
I also truly appreciate the booklet and postcards included in the package—such a lovely touch and help! Despite the journey, the plants look beautiful, and with the sunshine we're currently enjoying, I have no doubt they will thrive wonderfully.
Additionally, thank you for ensuring that everything was eco-friendly and biodegradable. It is great to see that sustainability is at the heart of what you do!
I will highly recommend Rocket Garden to my family and friends, and I definitely become a dedicated customer!

13. toukokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Dorota,
Thank you so much for taking the time to review your Rocket Gardens experience. We are so glad that the plants made it safely to you and you enjoyed our plastic free packaging. We have been working hard to achieve this for our customers. Happy Planting!
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

A new addition to the plug plant Gang!

I like most people were looking for the first time on Google - on buying wild flower plug plants. There seems to be a whole new section of the market where company's are relatively new. Loved Rocket Gardens right from the start. Had a few questions which were asked and found that the advisors were answering in their own time later that evening.
Placed the order and was kept informed every step of the way until the plugs were delivered on Sunday evening. Could have cried when I saw the attention to detail and all the little plugs looking just perfect. Can't wait to plant them in my little patch of ground which is all ready for the big Plant Up...

11. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Sally,
Thank you so much for taking the time to leave us a review. I am so glad you found us, we hope you enjoy planting up your wildflowers. Happy Planting.
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

I ordered my plants 3 months ago and…

I ordered my plants3 months ago and despite the sunniest spring on record, I recieved barely viable Kale plugs, weedy unhealthy tomatoes that likely wont fruit this late and basil 'plants' that are just sprouts clumped together rather than proper plants.
I had emailed Paige to ensure I recieved well developed plugs etc, but that made no difference.
She acknowledged the error but hasnt got back to me about either replacements or refunds.
I only use this company because they dont use plastic, but they are so obviously a rip off that its not worth it.
Will be using someone else from now on.
Online shopping is increasingly the Wild west when it comes to ethical trading.

8. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi there,
I am sorry you felt unhappy with the service you received whilst shopping with us. As with live plants, sometimes growing issues can take place and we always try to update our customers where possible when delays occur. I apologise you felt there was also a delay in answering your query. Our customer service team work Monday to Friday and are not available to answer customer emails at the weekend. We take all complaints seriously and a full refund or replacement plants have been offered.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Best quality plugs I've ever had

Best quality plugs I've ever had, non plastic packaging, specific dates when I'd be away avoided, best garden shopping experience and I will definitely be back for more. Thank you for your kind attention, now I just need the Scottish weather to be kind to my veg...not sure the brilliant Rocket team can help there!

10. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Robert,
Thank you so much for your lovely comments, we are so glad that we were able to ship the plants at a convenient time for you and we hope you enjoy growing your Rocket Gardens plants. We will keep our fingers crossed for the Scottish weather too!
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

Like many of the other reviews

Like many of the other reviews, placed an order and then no where to be seen. Was fed a number of lies by customer service each time I spoke to them and still no dispatch or order to be seen! Avoid at all costs, really poor company!

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Katharine,
We are very sorry you felt unhappy with your Rocket Gardens experience. We try as much as possible to keep our customers updated if there are any delays and we sincerely apologise for the confusion and frustration you've experienced whilst dealing with your order. We have issued a full refund and we are currently looking into the problems you've experienced to ensure this does not happen again.
Kind Regards,
Rocket Gardens

Saanut 5/5 tähteä

Received my plug plants to create a…

Received my plug plants to create a meadow .
Packing of the plants was suburb and each plant perfect.
Looking forward to enjoying my meadow , relaxing reading a book
Thank you all at rocket Garden.
Brilliant service and Quality
Theresa from Wolverhampton

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

HI Theresa,
Thank you so much for your lovely comments. We are so glad your order arrived as you expected. We hope you enjoy creating your own summer meadow. Best Wishes, Rocket Gardens

Saanut 5/5 tähteä

5 star service

I've bought from Rocket Gardens for a few years and always had a great experience - but just wanted to send a shout out of thanks for the excellent customer service I received from Paige and the team when an order went missing recently. She sorted this so swiftly and professionally and was an absolute delight to correspond with. So appreciated and one of the (many) things that makes Rocket Gardens superb. Thank you!

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Sophy, thank you so much for your lovely comments. We are so glad that Paige was able to sort out the problem with your delivery. Happy Planting. Best Wishes, Rocket Gardens

Saanut 4/5 tähteä

Newcomer to the company

I was initially very concerned that all my plant order was coming in one parcel, having had veg plants from large suppliers for years arriving over a period of 4/5 weeks as the plants were due to be planted. This still concerns me a tad as I put onions in in May! The other issue I became very worried about was that the order of £100 worth of veg plants was sent out on the Friday of the Bank holiday weekend. We live in the middle of nowhere and I had visions of all my plants languishing in a PO office ....the company responded to my e mails and worries and they arrived on the Sunday. However more forward thinking in future would alleviate the stress. A telephone number would be helpful . There is one on Google but it is number unobtainable. Packaging is excellent and plants very good apart from 3 rather sad squash plants that will need a lot of love.

4. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Jane,
Thank you for your comments. I'm glad your plants arrived safely, we try to update our customers as much as possible throughout the dispatch process. Royal Mail assure us that they can deliver in the expected time window for our live plants and we are happy to sort out any problems if plants don't arrive in the condition they should. Thank you for your comments on our packaging too, we are very pleased to be able to send our plants in plastic free packaging. We hope you enjoy growing your veg.
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

I've really tried with Rocket Gardens…but won't be using again

I've really tried with Rocket Gardens as I'd like to support a company like this, and I like that they offer an interesting selection of organic plug plants by post. Unfortunately, I've had bad experiences both years I have tried to use them. The first year, the order was ridiculously late to the extent it was really stretching what it was still ok to plant. Customer service is very slow to respond to queries, and it seems impossible to talk to a human. This year, I've had issues once again. Received a delivery window...then no plants. Slow customer service then eventually told they hadn't been dispatched. Eventually received second dispatch window notification, then delivery arrived with a "packing slip" for my whole order...but with only 1 of the 9 things I'd ordered in it (I did think the box looked extraordinarily small!). No customer service, as usual - for a company which delivers live plants Monday-Sat, I would expect customer service at least some of Saturday. I then opened the 1 of 9 things I did receive...and it included the wrong plants (not as described on website). This seems to be a case of botanical ignorance or confusion rather than a packing issue - they sent me two sets of Tagetes (marigold), whereas the website describes the pack as including Calendula (colloquially known as "pot marigold", but is a completely different genus and species of plant). Plants were also sickly looking and not very well protected in packaging - the nasturtiums were tangled together in a paper bag. Cue another customer service ticket. I would really really love to get organic plug plants from a smaller organic company like this, but it's just way way way too much hassle and error. The time I spend contacting Rocket Gardens support I could be actually growing stuff! In order to avoid ending up with an empty allotment, I end up having to buy whatever is left at my local nursery to replace all the planning and ordering I did back in Feb/March. I suggest avoiding....

3. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi there,
We are really sorry for the confusion with your order. I can see there was an error with your Companion Plant Pack and a refund was issued for the missing plants, our apologies for the packing mistake.
The remaining plants have been organised to be sent out as soon as possible and I can see that we responded to your request within our usual timeframes, including over the weekend. As a small family run team, we are not always able to offer instant responses, especially outside of standard hours, but we do our best to reply promptly and are continually working to expand our customer service availability.
Thank you for your understanding.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Great plants (postiplugs)

The first I have used Rocket Gardens. The plants were of excellent quality and were packed really well. A great service and I will use them again, for sure.

30. huhtikuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Andrew,
Thank you so much for your lovely comments.
We really hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Great Customer Service

The original order of plugs arrive in a dilapidated state, only 3 of 10 survived transplanting into the veg garden.
Rocket's customer service dept (Paige) arranged for the dispatch of a replacement order which arrived promptly and in excellent condition.
Customer service of this quality will ensure future orders with Rocket Gardens.
Thank you

1. toukokuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Peter, thank you so much for taking the time to leave a review. Sometimes these things can happen and I'm glad Paige could help with sending out your replacements swiftly. We hope you enjoy planting your veg. Best Wishes.

Saanut 5/5 tähteä

I have been a customer for a few years…

I have been a customer for a few years now and am so impressed with this company. I only have a small potting shed and so my main seed sowing marathon starts mainly outside in late Spring. I use Rocket Garden baby veg plugs to get some lovely food growing while I get my seeds sown. I don't like empty beds so only ever clear them if I have plants ready to go in. Very often these little plugs can go straight in. Though I do like to pot some up so they can grow on a bit and be bigger plants going out. I love the varieties they grow. I love the easy to navigate website. The plastic free packaging is a must in these plastic saturated times and I wish other nurseries would look and learn to see how well it can be done. All the packaging goes in the compost heap. You just know that everyone who works in this company cares....about you as a customer, about the environmental impact we all have as gardeners and growers. Customer service is excellent and any problems are sorted out promptly. I always recommend this company and look forward to their further growth.

26. huhtikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Karen, thank you so much for taking the time to leave such a lovely review. We always like to hear that customers are having a good experience with us. We hope you enjoy growing your Rocket Gardens Veg this year. Best Wishes.

Saanut 5/5 tähteä

Lovely wild flower plug plants

The wildflower plug plants were lovely. Came in damp compost and well packaged so look very healthy.

27. huhtikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Pollyanna, thank you so much for your lovely comments, we hope you enjoy growing some beautiful wildflowers! Best Wishes.

Saanut 5/5 tähteä

Great supplier of vegetable Plug plants

This company has sent me a variety of vegetable plug plants and they arrived in excellent condition and also packed in cardboard which means I can compost the entire packaging. I have also had great experience when I have got in touch with the company they responded very quickly and are very helpful. Thank you and the entire team

27. huhtikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Thank you so much for taking the time to leave a review. We really appreciate your comments, we hope you enjoy your Rocket Gardens veg. Best Wishes.

Saanut 5/5 tähteä

Happy customer!

Received all my lovely vegetable plants - all in great order and still a little damp on the roots. Perfect for planting after another dunking. Brilliant quality and decent size to get my plot going. I’ll definitely be coming back. Thank you!

23. huhtikuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Caroline, thank you so much for your lovely comments, we hope you get some yummy homegrown veg from your plants. Best Wishes.

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