Rocket Gardens Arvostelua 

375
•
TrustScore 4.5/5 tähteä

4,3

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I am delighted with the service I received from Rocket Gardens. They kept me informed and answered questions quickly. The plug plants in mini veg pack that I ordered were in excellent condition and ca... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Ordered late August, was advised plants would be sent when they were at optimum readiness, so you do have to wait for delivery. But we were notified regularly and advised when they were shipped (which... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The plants are healthy and strong and arrive well packaged. There's always loads of advice online and also a very handy printed growing guide for all crops that you can keep. The customer service is a... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Ordered several varieties of chilli plants based on review based over 2 separate orders. Requested delay to order due to being away when delivery scheduled. One batch still arrived despite the request... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Puutarha
  2. ja myös
  3. Luomutila

Yrityksen kirjoittama

Rocket Gardens deliver boxes brimming full of organic vegetable, herb and fruit plug plants. They make growing your own seasonal fresh food a pleasure.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

375 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,3

Kaikki arvostelut

(375)

100 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

I ordered the family veggie package of…

I ordered the family veggie package of three deliveries in the year (may, June and September)
Just wanted to tell you how pleased I have been with all my packages. They all survived travel from Cornwall to Scotland brilliantly.
I haven't had success with everything I planted, for some reason I haven't managed to grow a decent carrot at all - probably put them in the wrong places. I got raised bed frames for my Christmas present at the start of the year, but still had to use an assortment of pots and troughs for the huge number of plants you sent. And some plants got planted in the flower beds too.
Also everything has had some problems because of the very dry summer we have had, almost unheard of in Scotland. Since our rivers have also been very low, I have tried to do minimal watering, so at times I have been surprised that anything has done so well. Some of my long-established raspberries finished rather early this year (but not before we could eat a lot and freeze a lot). The rocket was a little disappointing, whereas the lollo rosso and chard were magnificent.
I also failed to keep off the cabbage white butterflies, despite companion planting of lavender, marigolds, and a profusion of borage which the bees love.
Enough broccoli and other brassicas have survived though, for our favourite broccoli and stilton soup to become a regular lunchtime treat again.
But the first Spring good crops were spinach and Kale (cavolo nero) of which we ate copious quantities. Then peas, lettuce, and baby beets before the beans started coming profusely. The French beans didn't do as well as the runner beans, but I have enough portions in re-used take-away and ice-cream boxes in the now rather full freezer to keep us going through all the winter months.

22. syyskuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Dorothy,

Thank you so much for taking the time to leave a review. We love to hear how our customers growing experience has gone, so we are delighted to hear your Rocket Gardens plants did well. We're so glad that the plants made the long journey to Scotland from Cornwall, safely.

Enjoy the rest of your harvest.

Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

First time customer

I left my review until the end of the season as “the proof of the pudding is in the eating”. And so, on reflection, all I can say, is that every single item flourished (dwarf French beans, beetroot, lettuce x2) and cropped beautifully. I will definitely be a return customer next season.

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Robert,
Thank you so much for taking the time to leave a review. We are so glad your plants flourished and you had a good harvest.
Best Wishes,
Rocket Gardens

Saanut 2/5 tähteä

Diseased plants but well packaged and quick dispatch

Sadly the chard I got from Rocket was diseased and one squash plant in bad condition. Really mixed reviews on the rest, the flowers barely grew and all died, so did most of the courgette plants. The Broad beans are the only ones that are doing well - they’re flowering now. The dispatch was quick, and they came well packaged in eco packaging. The customer service were really helpful and refunded me for the diseased plants though!

23. heinäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Rebecca,

Thank you for your review, we appreciate your feedback and we are sorry that your order wasn't to the standard we pride ourselves on.

Unfortunately as we grow our plugs organically they can sometimes fall victim to common plant diseases. We try our very best to spot these as early as possible so none of them are sent out to our customers but on this instance a few were sent out I can see one of our agents addressed and refunded your diseased and damaged plants and once again we can only apologise that you received these.

We are sorry to hear the remainder of your order didn't do so well one of our agents will be in touch shortly.

Kind Regards,
Rocket Gardens

Saanut 5/5 tähteä

My veg plants were delivered in time…

My veg plants were delivered in time for me to plant before going on holiday the plants were so healthy and fresh and I am looking forward to seeing how they are faring when I return!

The info and updates on delivery were much appreciated

18. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Isabelle,
Thank you for leaving a review. We are so pleased that your plants arrived before your holiday and you felt you were kept informed throughout the delivery process.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

The delivery was very prompt indeed

The delivery was very prompt indeed, arrived the day after dispatch. The plants I received were really excellent and I have never had plants so well packaged ever. It was great to see the packaging was all eco friendly and recyclable.
Highly recommended

13. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi there,
Thank you so much for taking the time to review your Rocket Gardens experience. We are so glad you liked our packaging, we have worked very hard to deliver our plants plastic free.
Happy Planting!
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Very happy to have found "Rocket Gardens"

Have just had second order delivered and in both cases excellent in all respects. seedlings on first order quickly established themselves and growing well. Packing was excellent and great to be able to use the boxes for the compost.
Keep doing what you are doing. It works.
Merv O'Donnell

14. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hey Merv,
Thank you so much for your comments, we really appreciate your feedback. We're so glad your plants are doing well.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Fantastic range of healthy organic plants

This is the first time I’ve ordered from Rocket Gardens but it won’t be the last. They quickly dispatched my order in lovely recyclable packaging, and the healthy plants arrived in perfect condition. A week later they’re all thriving - nothing has failed. I loved the planting guide they included, which is beautifully illustrated, and I emailed them before placing my order for some planting advice which they were happy to respond to. First class service all round, and a great selection of healthy organic plants.

1. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Lucy,

Thank you so much for your lovely comments, we are so glad you had a smooth and successful delivery. We hope you enjoy growing your Rocket Gardens plants.

Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

I recently place an order with this company, Rocket Gardens.

I recently place an order with this company.
I then received innumerable ‘update’ emails.
Eventually I was able to cancel part of the order, the refund was the only thing they did well.
The plants which I did receive were of very poor quality, the had obviously been in the plug trays far too long and were starved of nutrients.
Never again!

14. heinäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi there,

We are sorry the plants you received were not up to our usual standards, for this I can only apologise.

Initially we were unable to cancel part of the order as it had already been packed and shipped but we have since issued a full refund for the damaged plants.

Sorry again for the inconvenience.

Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Great!

Very reasonable priced plants. Very well packed with speedy delivery. Great advice in the plant catalog. Looking forward to ordering again.
Thank you

1. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Cathy,
Thank you so much for your lovely comments. We hope you enjoy growing your Rocket Gardens plants.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Really impressed….

Received my first order of a few veg plugs today and they did not disappoint. I found the website after visiting my local garden centres looking for ready sowed veg plants and couldn’t find any at all. The website very easy to use and very helpful as a new allotment owner with not much experience. I was able to click away and find what plants I could plant plant out now and just picked away. Order was sent in a few days of ordering, as expected from the info given beforehand.
Everything arrived neatly packaged, plastic free and I could smell the quality of the soil/ compost they were grown in. The catalogue is a gorgeous and helpful read and I will definitely be referring back to it and ordering more as the months go on.
Just hope my growing skills improve and I end up with some lovely vegetables for winter!!
Would love to visit the farm and see all these plants in their early stages. 🙂

1. elokuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Sam,

Thank you so much for taking the time to leave a review. We really appreciate your comments and are so glad the plants arrived safely. We have lots of helpful growing info in our Rocket Gardens Blog so please check it out:

https://www.rocketgardens.co.uk/blog/

Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Received my first order plants today

Received my first order plants today. Duly delivered by Royal Mail as promised.
I am very pleased with my plants I have potted them on this afternoon. They look great. They were beautifully packed in brown paper and cardboard all now in my compost bin. So absolutely no waste. I’m delighted the plants are all organic as I’m growing them for the Kirkwood Hospice. Where I’m sure they’ll be served to patients and their families,staff and volunteers in the not too distant future.
I’ll be ordering from you again soon. Many thanks.

25. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Thank you for your kind review.

We are so please you were happy with your order.

We hope the hospice has a very successful harvest.

Saanut 5/5 tähteä

Ordering joy

This summer growing season, I have ordered so many plants, plugs and seeds from several different place but Rocket Gardens has been by far my favourite plug/plant order. My order contained cauliflower, broccoli anf sweetcorn plugs and I wish I had ordered more but I've already pushed the boundaries of acceptable distancing. All the plants arrived healthy and in one piece securely nestled in recyclable brown paper and card packaging. It's the only order from an online nursery that has arrived all in one piece with nothing snapped, pinched or wilted. On top of that, Rocket enclosed the absolute best catalogue, ever! It is full of extensive, beautifully illustrated listings, a useful planting calendar and lots of information. I will definitely order again!

16. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi there,
Thank you so much for leaving a review. We are so glad the plants arrived safely and you enjoyed our Grow Guide.
Happy planting!
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Great service and healthy plants

I ordered some autumn plants from Rocket Gardens. They arrived when expected, well packed and healthy plants. I love the booklet that was enclosed. It has some very useful tips. I'm looking forward to some lovely veg in a few months!

18. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Lindsey,
We hope you enjoyed planting your Rocket Gardens plants. Thank you for taking the time to review your experience with us, we're glad you enjoyed the grow guide too. We look forward to sending you plants in the future.
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

Treble service avoid

Rocket gardens would get a 0 star from me but ther is no option fir that first of all my order was late 2nd the items they sent wear not what I orderd. 3rd the custmer servis robot herby is broken I was on the live chat on and if f it r 2hrs over 3 days now and still have not heard back iv sent them emails with regards to my orde slso the plants they sent are now dead and I’m not sure how to get the correct plants or a refund this is the 2nd time iv used rocket gardens and had isues with my order I thought it was a 1 of but I can see they don’t care about ther customers avoid at all cost unles you want to be dispoited like I am

10. heinäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi Kenneth,

We are very sorry to hear you have not had a good experience with us.

We have checked through our emails and chat responses and for some reason our email system had blocked your email address, which is why your messages weren't getting through to us. We can only apologise for this. We have rectified this issue now and I can confirm that our customer service team have been in touch.

Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Great plants

Great plants, they arrived quickly, very well packed and in great condition.Second time that I have ordered and been pleased with my order

8. heinäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Thank you for your lovely comments. We are glad that your plants arrived safely. Happy planting!
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

I have bought many times from Rocket…

I have bought many times from Rocket Gardens. The last few times - the experience has been 5*. I live in a remote and rural area and the only reliable carrier that delivers 6 days a week is Royal Mail. I was delighted to learn the Rocket Gardens now only use Royal Mail. My last deliver of carrot plug plants arrived within 2 days - normally would take 4-5 days, meaning, my plants were fresh. I found the customer service very responsive and helpful, keeping me updated as necessary. Highly recommend and will continue buying from them.

7. heinäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi Rowena,
Thank you so much for taking the time to leave us a review. We are glad that your plants were delivered safely and in good time.
Best Wishes,
Rocket Gardens

Saanut 1/5 tähteä

The plants arrived and were really…

The plants arrived and were really poor. I photographed them and informed rocket gardens immediately. Have sent three further emails and have had no response. I have been a faithful supporter of Rocket Gardens buying plants from them in previous years, their lack of customer care has really saddened me. I spent £70 on my summer veg and have been left with almost nothing to show for the cost.
THANK YOU FOR YOUR RESPONSE: Thank for your very swift email in response to my review, whilst I appreciate there may have been a typo in one of the four emails I sent, there were three others and all of the emails gave an order reference which would have given you all my account details!
Either way, thank you for resolving this issue and giving a refund. I was very glad to have heard from you and really do appreciate the swift resolution today.

19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi there,
I am very sorry you have not had a response to your queries. Having looked into this I can see that the email address you used to contact us with was not correct therefore our email system rejected the messages.
I can see we have now been in touch and have offered to help sort out the problem for you. Please accept our apologies for the issues with your plants and I can see we have issued a refund for those affected.
Best Wishes,
Rocket Gardens

Saanut 5/5 tähteä

Superb service in every way.

I have today received my first delivery of plants from Rocket Garden and to say that I’m pleased is an understatement. I was absolutely DELIGHTED.

The quality of the Beetroot and Swiss chard plants was superb and great care had been taken when they’d been packed for transit.

I’d been advised as to the date they would leave the nursery and they arrived very soon after and in peak condition.

I would have no hesitation in ordering again and in recommending the nursery to other gardeners.

26. kesäkuuta 2025
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Rocket Gardens

Hi there,

Thank you so much for taking the time to write a review of your experience with us. We are so glad the plants arrived safely.

Best Wishes,

Rocket Gardens

Saanut 1/5 tähteä

Shockingly bad

I pre ordered my plants on 31st of March knowing I’d have to wait until early May for delivery. Fine.
The goal post then changed to end of May. I chased up the order to be told it would be another 2 weeks because the “peppers had failed” at which point I pointed out the tomatoes I’d ordered would have been and gone by mid June! On 13th June I received an email they had refunded me for some pepper plants, so I wasn’t getting my full order at this point. Yet another disappointment.

I received an email the next day that my order had been dispatched and it finally arrived on 16th June. I can’t describe the state of what arrived! It was an embarrassment to even send them out. Snapped, battered, weedy, half dead, fully dead. About 60% were put straight in the bin. Another 20% perished after 2 days. I asked for a refund of my tomatoes, which was given. But the peppers have subsequently died and I can’t even be bothered to ask for a refund on these.
I’m totally pissed off to be honest. Waiting all this time for a pile of dead crap.
Appalling experience. Never again. Can’t believe this company is in business and pretty certain the recent 5 stars are fake reviews.

23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Rocket Gardens-logo

Vastaus yritykseltä Rocket Gardens

Hi there,

We are very sorry for your experience this season.

As organic growers, we never use artificial heat or chemicals, which means some plants take longer to reach a healthy, shippable size. We only dispatch once our growers are confident the plants are strong enough, and we ship in the order that purchases were made.

We started taking pre-orders from October, so by the time shipping began in late April, we had thousands of earlier orders to fulfil, these can take several weeks for us to get through before we can move on to more recently placed orders. While we do our best to predict shipping times, it's not always possible with living products.

We also apologise for the refunded items. Unfortunately, crop failures do occur, and this season many of our chillies and peppers didn’t thrive despite resowing efforts.

We're sorry your plants didn't arrive in top condition. We use fully plastic-free packaging, but delicate plugs - especially tomatoes, peas, beans, and chillies - can be more vulnerable in transit. If the plants aren't broken, they usually recover with water and sunlight. We also review our packaging each season to improve protection.

We’re always happy to resolve any issues when contacted promptly with photos. In this case, we did issue a refund, but had we known the chillies were poor on arrival, we would have replaced or refunded them at that time.

This isn’t the standard we aim for, and while most of our customers are happy with their orders, we take all feedback seriously and are committed to making things right where we fall short.

Kind Regards,
Rocket Gardens

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