Kidwells close Avon house maidenhead resident.The carpark gate open now 3weeks not fixed looking into drug related problems still on going getting worse since they took over this place has gone down h... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I transferred my property, which is managed by Riverside to my wife in July 2026. I informed Riverside, in order that she could set up an online account and pay the service charge. Riverside have n... Näytä lisää
What a shit show! Apparently they have a new customer centric 5 year plan and I wouldn’t wipe my arse with it! This is for the Hepworth development in Walthamstow, If there is something th... Näytä lisää
I would like to acknowledge the top quality service provided to me today, in replacing a sink in my bathroom. The gentleman who came is the same who first came to see what was needed. Hesham Job No.... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We are proud to be one of the leading registered providers of social housing in the UK, offering affordable housing and support to people of all ages and circumstances.
Yhteystiedot
Estuary Boulevard, L24 8RF, Liverpool, Yhdistynyt kuningaskunta
- 0345 111 0000
- info@riverside.org.uk
- www.riverside.org.uk
2,0
Välttävä
768 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very easy to use
22. tammikuuta 2025
Vastaus yritykseltä Riverside
We appreciate your kind words. We strive to make our product easy to use and we're glad you found it to be so. -Tracie
Absolutely disgusting bullying is rife …
Absolutely disgusting bullying is rife and a Amy Hazelmere selling crack and heroine fr9m a baby unit and u do nothing disgusting people the lot of u should be in jail
29. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Riverside
We understand your frustration and the seriousness of the allegations you've made. We take all concerns seriously and are committed to providing a safe and respectful environment for everyone. We will investigate this matter thoroughly and take appropriate action. i Have sent a request for you for more information. -Tracie
Consistently disappointing.
Onehousing have consistently disregarded our emails and we've tried so hard to stay optimistic but this agency is deteriorating our self worth and dampening our mental health.
We pay £280 service charge fee a month, with the recent update to the sinking fund for the building sitting at £100k.
We've tried to address the following several times and there just is 0 communication or response from Riverside/Onehousing 'improved' feedback/complaints procedure.
- Parcels being stolen from letterboxes that is behind front door (access through Trades button).
- homeless people entering our building through easy-access-font door and sleeping in communal areas. Urinating and relieving themselves.
- Contractually there should be a renovation every 10 years. But it's been over 10 years since they've renovated anything. The place looks miserable to walk through every day.
This is just a few of the many issues we keep having to face on a weekly basis. When will Riverside & Onehousing use the fund to renovate and re-secure the building for our safety and wellbeing?
1. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Riverside
Hello, Please contact One Housing, as they are still managing your tenancy. You can email ask@onehousing.co.uk or call the Corporate Complaints Team on 0300 123 9966. More details about their complaints process can be found in the Complaints Policy
available at www.onehousing.co.uk. -Tracie
Vastaus yritykseltä Riverside
Good afternoon! Thank you for reaching out and sharing your feedback with us. I'm thrilled to hear that you are satisfied with our services, as this is something we aim for! We appreciate your kind words and support. We are continuously working to enhance our services, with the goal of achieving 5-star ratings every time! Wishing you a wonderful remainder of your day! If you need anything else, please don't hesitate to ask. We're here to assist you. Best regards- Daria
Very easy to report a problem
Very easy to report a problem, a date given for the repair to be carried out.
17. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon! Thank you for contacting us and providing your feedback. I'm delighted to hear that you are satisfied with the services we provide. We continually strive to improve our offerings to ensure exceptional experiences for our tenants. Your input is invaluable to us, and we strive for a 5-star rating with every interaction! If there's anything more you require, please feel free to reach out. I appreciate your kind words, and I hope you have a wonderful rest of your day! Best regards - Daria
I had to cancel an appointment twice…
I had to cancel an appointment twice the first time was because I wasn't notified until 8pm the night before & the second time I cancelled was because of a hospital appointment I did ring to change it but the operative was still down to come the system needs to be looked at
13. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon Pam, thank you for reaching out and providing your feedback. I'm genuinely sorry to hear that you encountered issues with canceling and rescheduling your appointments. We understand how frustrating this situation can be, particularly since you've mentioned that you wouldn't be able to make it and yet the Operative still arrived.
We are constantly striving to improve our services and update our systems in order to enhance communication and simplify the process for our customers. Your feedback is important to us, and we take it very seriously. A rating of 3 stars is certainly not our goal. I apologize for the experience you've had; our aim is to assist you as effectively as possible and make things easier for our tenants. Best regards, Daria
Easy to go on line and book…
Easy to go on line and book ....otherwise cost a fortune to phone
17. tammikuuta 2025
Vastaus yritykseltä Riverside
We're thrilled you found our online booking process straightforward and convenient! We appreciate you taking the time to share your positive experience. We constantly strive to make our services as accessible and user-friendly as possible, and your feedback confirms we're heading in the right direction! Kind regards - Michael.
Riverside in London…
Since taking over One Housing in London communications and repairs have become minimal. They fail to provide compensation or to fix anything (our communal lift was out of order nearly 6 months despite half the tenants being over 70) and their complaints procedure is a shambles - I am still waiting for agreed compensation 8 months after the event. Their compliance complaints department rarely answer emails and they rely entirely on tenants going to the housing ombudsman’s which is paid for by landlords so is not impartial. Every year the rent goes up but the service goes down. Riverside should never, ever have been permitted to take over a London based housing association when they have zero interest in their tenants and providing a service. What a shambles and who suffers? The tenants do
16. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Riverside
We understand your frustration with the communication and repair services since the change in management. It's concerning to hear about the prolonged lift outage, especially given the age of some residents, and the significant delay in receiving the agreed compensation. We sincerely apologize for the inconvenience and distress this has caused. We value your feedback and are committed to improving our services. We are reviewing our complaints procedure to ensure it is more efficient and responsive to tenant needs. We appreciate you bringing these issues to our attention.
Very helpful having the riverside app…
Very helpful having the riverside app was easy booking the repair
14. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon Chris, thank you for contacting us and sharing your feedback. We’re delighted to hear that you’re enjoying our Riverside app. We continually strive to improve our services with every update. If you need any additional assistance, please feel free to reach out; we’re here to support you. Wishing you a wonderful rest of your day! Best regards - Daria
Vastaus yritykseltä Riverside
We understand your frustration with the wait time for your shower repair, and we sincerely apologize for the inconvenience this has caused. We strive to provide prompt and efficient service to all our customers, and it's clear we fell short of that goal in your case. We value your feedback and will use it to review our scheduling and service processes to prevent similar situations from happening again. We hope you can understand that unforeseen circumstances and scheduling conflicts can sometimes impact our response times. We appreciate your patience and understanding. Tracie
Everything waiting to long to answer…
Everything waiting to long to answer even I'm reporting 2 hr on call not good
11. tammikuuta 2025
Vastaus yritykseltä Riverside
Good morning, and thank you for reaching out and sharing your feedback with us. I apologize for the long waiting times you've experienced; we are always working to enhance our service and reduce these delays. Recently, we've seen a slight increase in waiting times due to the high volume of calls resulting from the recent weather conditions. We are making every effort to address all concerns as quickly as possible and to handle as many calls as we can. I sincerely apologize for any inconvenience this may have caused you. If there's anything else you need, please don't hesitate to let us know. We are here to assist you. Best regards, Daria
I have never had any problems with Riverside
I have never had any problems with Riverside over the 25 years I have been with them.
All repairs when I have needed , very few, have been done quickly.
3. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon, Gordon. I greatly appreciate you reaching out and providing your feedback. It means a lot to us! I'm delighted to hear that you're satisfied with the services we offer, as that is certainly our goal! Thank you for taking the time to share your thoughts with us. Your feedback is very important, and we take it seriously as it aids us in continually enhancing our services. If you need anything else from us, please don't hesitate to ask. Wishing you a wonderful day! Best regards - Daria
Could not fault anything
The guy that come out could not have been nicer, more helpful and got the problem sorted for us.
9. tammikuuta 2025
Vastaus yritykseltä Riverside
Good morning Jennifer, thank you for your review. I'm glad everything went well for you. Jackie
Riverside are the most amazing housing…
Riverside are the most amazing housing association ever, they are always kind and helpful, being their tenant I can truly say am safe with this company
7. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon Mitchell, I truly appreciate you sharing your feedback with us. It brings me great joy to know that you feel this way and have confidence in us! This is precisely what we aim for and work towards consistently. Thank you for your kind words. If there's anything else you need from us, please don’t hesitate to reach out. Have a wonderful rest of your day! Best regards, Daria
It wasn't a straightforward 'plunge the…
It wasn't a straightforward 'plunge the plug hole' job, the plumber had to get into the blockage via the pipework. Did a great job.
3. tammikuuta 2025
Vastaus yritykseltä Riverside
Good afternoon! Thank you for reaching out and sharing your thoughts with us. We're thrilled to hear that you're satisfied with our services. We are always striving to enhance what we offer, and receiving a 5-star rating truly makes it all worthwhile! Wishing you a wonderful rest of your day, and if you ever need anything, please don't hesitate to contact us! Best regards, Daria
The repair system offers limited choices
The online repair system offers limited choices, and the fuse that connects to the boiler keeps tripping.
My repair is an electrical problem, but I have no heating. It will be fixed in twelve days, because I went via the website.
I phoned the next day and I someone came out within a few hours. It was fixed on the third day.
The staff were great, but there were issues.
4. tammikuuta 2025
Vastaus yritykseltä Riverside
Good Afternoon Arthur,
I'm really sorry to hear about the issues you're experiencing with the repair system and the inconvenience of having no heating. I understand how frustrating and uncomfortable this must be, especially during colder weather.
Both the electrical problem and the heating issue would be considered emergency repairs. Unfortunately, these types of repairs can't be logged through the My Riverside app. I recommend contacting our emergency repair line directly on 0345 111 0000 to ensure these issues are addressed as quickly as possible.
Thank you for bringing this to our attention, and I apologize for any inconvenience caused.
Best regards,
Darlene
waste of a bloody day
contractors supposed to come and fix my shower reported on 20/12/2024 told my appointment will be 2/1/2025 so no shower for 2 weeks nobody turned up stayed in whole bloody day made a enquiry told they will attend on 3/1/2025 we shall see what happens
20. joulukuuta 2024
Vastaus yritykseltä Riverside
Good afternoon Chris, I appreciate you reaching out and providing your feedback. I sincerely apologize for the situation you've encountered. We are continually striving to enhance our services, and your input is crucial to us. We understand how frustrating it can be when your appointment is rescheduled or missed, and I apologize once again for any inconvenience this has caused. If you need assistance, please feel free to contact us at csc.digital@riverside.org.uk
We are here to support you and are always working to address any issues that may arise.
Best regards - Daria
Don't do anything about antisocial behaviour
Won't do anything about antisocial behaviour. I reported their tenant 6 months ago for knocking on the walls in the early hours of the morning and constantly yelling, slamming doors and telling me to 'get out of that house' through the wall. This is now affecting our mental health as we get kept awake nearly every night. They keep telling us to record it which we have been. But keep getting told to 'bear with me' by their I assume housing officer. A friend of mine is with a different housing association and had issues with antisocial behaviour with another tenant it was sorted within a few weeks.
Absolute joke.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Riverside
Good afternoon, thank you for reaching out and sharing your feedback with us. I sincerely regret to hear about your experience. We are continually working to enhance our services and ensure that we address any issues that arise. I have submitted a request to gather more information since the details provided were limited. Alternatively, you can email us at csc.digital@riverside.org.uk if you would like to escalate this issue further. I apologize for any frustration you might feel regarding the lack of action taken and the time it has taken. This is certainly not our intention. We are here to assist you and resolve any concerns you may have.
Best regards, Daria
Terrible service from riverside repairs…
Terrible service from riverside repairs dept reported leaves blocking my downspout manholes ages ago not heard from them we have not seen our housing officer for over a year as well no wonder riverside have such bad reviews and this is a over fifties site.
14. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Riverside
Good afternoon Tom, I appreciate you taking the time to share your feedback with us. Your opinion is important, and we are dedicated to continually enhancing our services. I'm sorry to learn about your experience; this is certainly not what we aim for. I've sent you a request for more information because the details provided were limited. You can also reach out via email at csc.digital@riverside.org.uk if you need further advice on how to escalate your concerns. We recognize that repairs are vital for your safety and comfort. Please know that we are committed to resolving issues and consistently working to improve our services. Once again, I apologize for any inconvenience and stress this situation may have caused you. We want to assist you and will do everything possible to resolve the issue.
Kind regards - Daria
Booking my repair was easy and quick
Booking my repair was easy and quick. On a date and time which is convenient and with the time of year quite quick. The only issue that I have had is that there is not always the option which matches the repair.
18. joulukuuta 2024
Vastaus yritykseltä Riverside
Good morning, Michelle. Thank you for reaching out to us and sharing your feedback. We are thrilled to hear that you are satisfied with the services we provide, as we continuously work to enhance our offerings.
Regarding your comment about the availability of options that match the repair needs, we understand this concern and are actively working on improving our online services to make them more user-friendly and straightforward. We regularly update the app to enhance usability and add more options with each update.
As a quick tip: if you're searching for something specific and can't find it, try selecting the closest available option or the same trade. You can then include details about what you need repaired in the notes section. I hope this helps!
Kind regards - Daria
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