Riverside Arvostelua 

Riverside Housing is an outstanding landlord. People want to count themselves lucky to have Riverside. They will always try their best. The rent is very fair. Top marks.

There have been many problems whilst my time living at my flat under Riversides Management. One of our bins in the rubbish room has been broken since Nov 2024 and we are still waiting on a replacement. Riverside blames the council the council told us it is Riversides responsibly to reorder the parts. I am sick of living somewhere where I can even get rid of my rubbish if and when I want. The ground rent is NOT CHEAP either! Sick to death of the problems and I know most of the other residents share the same pain as me.

I've just hung up the phone after 90 wasted minutes talking to an ignorant person who was no help at all I had to change from council paying my rent to universal credit paying my rent at the start of the pandemic in the first year of UC payments there was some delays in payments but to help with that the council payed an extra 2 weeks rent and also I myself made a full months payment on my debit card now by the end of the rent year Universal credit had caught up with all their required payments which should then have put my rent account approximately 1 month and 2 weeks in credit but and I do mean but riverside still to this very day despute this and keep threatening me with LEGAL ACTION regarding imaginary arrears and also Riversides explanations regarding the extra weeks rent every 6 or 7 years is also lies they are actually taking extra payments every leap year also the person I spoke to today his attitude stank he was that bad I ended up shouting and getting very angry so had to hang up all this rubbish they keep saying about being helping and respectful to customers is a joke disgraceful

The customer service advisor was very rude and passive aggressive to me. This telephonist is in need of training and should not be working as a customer representative of this housing association. He was unable to offer me a email address or phone number to make a complaint and every time I tried to resolve my issue he responded with no and was unable to log basic information, it really seemed like he was not interested in working at all. Then he accused me of being rude and threatened to end the call several times which he didn't as I clearly wasn't being rude he was. I'm extremely upset with my experience and still have no resolve.

I moved into a flat in Oxton May 2023 and at first I was very happy. However, my flat was constantly freezing and my heating bills became horrendous like £300+pm I had massive disagreements with my provider who installed a smart metre and they kept telling me that it’s my flat, I thought no way.

I went to James at Riverside warm home department, he said I can’t help you! In January the builder for my bathroom said your flat is freezing, I said I know you should see my bills….. horrendous. He didn’t believe me, I WhatsApp him my latest bill! He told me later that day the flat has no insulation and it’s an F on my EPC. My EPC states this property should NOT be rented out!
Furthermore, I phone my housing officer Lindsey Henderson who apparently was about to call me….. she said she knows I’m not insulated and she’ll look into it! And, for my trouble here’s £150 Aldo voucher. I emailed her stating £150 aldi voucher does not cut it, what about the 18 months worth of heating bills and sitting freezing in my flat?

I have now received an email from Lindsey Henderson saying they have until 2030 to rectify the issue.

I’m disgusted that they believe it’s ok to treat people this way.

It does not stop there, they’ve left my bathroom with wires hanging out the wall since January and no heating just a towel warmer that has no on off switch.

I’ve taken numerous days off and been chasing this and today I was told 8am they’d be there, nope!

Terrible customer service and wrong advice given. Awaiting someone from the SPR team to make contact regarding a complaint about CF, Housing Officer. Her attitude was absolutely appalling and before I could finish my sentence she disconnected the call, which was recorded. Staff should not be allowed to get away with this and further training about communication, conduct and professionalism is required.

Also given the wrong information about damp and mould. Was advised I would receive a call within 48 hrs and have now been told 14 working days - up until 9th April for someone to call. Whilst Jack offered an apology for being misinformed, he was reluctant to share the feedback in order for customer's/tenants expectations to be managed.

I am extremely saddened by my experience in the last 24 hours and it has a significant impact on my wellbeing. I have struggled to get through by for several weeks, whilst experiencing unprecedented wait times. At work at present, and so far have been waiting on hold for 57 minutes ad 47 seconds - this is totally unacceptable, in addition to the accumulated hours I have spent trying to get through to no avail. We should not have to deal with this and whilst we understand there is a merge taking place between One Housing and Riverside - it is very important to significant improve the standard of customer service that is being delivered, at least across East of England. This is totally unacceptable.

This Housing Association couldn’t care less about their residents.

It has now been 31 days that residents of The Oxygen building have been without a lift and 28 days since the last update was communicated to residents from Riverside on the situation despite their original email sent out on the 31st January stating “We will keep you regularly updated…”.

I sent an email to Riverside requesting an update on the situation last Friday, 21st February and they haven’t even bothered to reply. Nothing but radio silence.

I pay my rent and service charge on time every month and have done so for the past 16 years never missing a payment and this is the way you are treated by Riverside. They couldn’t care less about you.

A complete and utter joke!

Been on hold waiting to speak to the income team, currently at 1hr 35 minutes. That's bloody appalling in my opinion. Riverside has the worst customer service I've ever come across in my 49yrs of life. How can you operate your business without sufficient infrastructure to deal with your tenants.

Wow thank you so much Riverside Liverpool.I reported my front door was very difficult to get in using the key.I was frightened the key would snap in the lock.I tried to do it online but the earliest was the 19TH of March. I called you and the lovely customer care lady put it through as an emergency and you arrived within 10 min.Thank you so much to all at Riverside and the person that does the appointments not sure if it is still Evolve.Say thank you for me.Thank you to Chris who arrived 10 min after my call.If you have an emergency guys call them rather than doing it online

Riverside manage my building (taking over from One Housing Group) and they are a NIGHTMARE. They ignore emails, they leave lifts broken for weeks and don't communicate at all. When they do, the information is false. They keep raising the rent (I'm sharedownership) and service charge and the building continues to fall apart. AVOID.

If i could give 0 stars, i would. Today is day 49 without how water in my house. THEY DID NOTHING, AND STILL DOING NOTHING. Scammers!

The low rating doesn’t do it justice, just how bad this company is.

Our housing officer must be living on a different planet.

6 months of a broken communal bin and still no replacement. I ring up riverside they tell me to ring the council. I remind them we pay them service charge - their rebuttal - “it’s not our jurisdiction”

After ringing the council and emailing several council emails, I find the correct email address which riverside need to contact to make an order for a new bin. Several hours of work which is what my service charge should be paying for!

For the past week I’ve been trying to get someone from riverside to contact my housing officer to email for a replacement bin. Bearing in mind I have done all the work for them. It’s impossible to contact anyone from this company.

Their call centre is run with the worst possible policy, where the people who answer the phones are instructed not to take down any information or to try and solve an issue. The best thing they could offer was a call back from my housing officer.

I would do anything to remove myself from this putrid company, even though I love my flat, I think I will sell it to avoid ever having to deal with these crooks again.

This company is an absolute disgrace. 6 months of a broken bin, can’t contact anyone, emails ignored, tried calling they tell me to email.

Verging on a criminal organisation who will take the service charge, but do f-all for your building or your home.

Avoid at all costs.

Terrible service!I reported my kitchen light needing repair nearly a weeks ago, and it’s still not been fixed. Very disappointing service—lack of communication and urgency is unacceptable.

Very easy doing online 👌

Riverside housing are a nightmare

Really polite, explain every thing that was being done, asked if anything else they could help with, so friendly and professional.