Riverside Arvostelua 

I came home from work today to find my front door key not working. I had to buzz a neighbour to let me in who informed me that they changed the front door locks and they have posted the keys through my front door. I was never informed that the main communal door was having its lock changed. If my neighbour hadn't been in I would of been locked out of my flat in the pouring rain. How do they expect me to get through the main front door when the new keys issued had been posted through my own front door. The idiocy of this is beyond a joke. Then I decide to go out to find out that the keys don't work not just mine everyone's in the flat. The main communal doors now remains wide open to all the elements and for anyone to walk in at anytime. A joke.
Then nearly 3 months ago again without notice, scaffolding goes up with no explanation as to the reason why. This has been blocking the daylight getting through my windows. In 3 months not one person has taken one step on the scaffolding not one neighbours have constantly stopped us asking why they are up but no work done. Another joke.
Then I get a letter informing me that a contractor will be around to check my electrics on 7th July and if the date not suitable to email them. This I did informing them of my days off which are more suitable. No response but arriving home from work on the 7th I see a card informing they called but no one was in. No Shit Sherlock !!!
Riverside is a joke

On 1 January 25 I reported that the button of the lift -(46-7 Coram St) in our block of flats on the 2nd floor was out of order, This impacted a tenant living on the 2nd floor, who just had a stroke who could not use the lift. It also impacted me because another tenant on the 2nd floor used this as an excuse to harass me (on the 1st floor) including stealing parcels from my door which I reported to Riverside several times. They did nothing. Then on Friday, 11 July over 7 months after my complaint I received a call from someone calling himself the Head of Compliance (in fact he is the Interim Head of Compliance Building Safety! not quite the same title). He apologised I had not heard anything for 7 months; and he said the lift would be fixed this week and I would get £450 compensation. In fact this was all a lie. In the letter he sent today; he renegades on this offer reducing it by £300 and stating the lift had been out of order for a completely different reason and when it was fixed the lift button would be addressed!! In fact the contractors came 2 weeks ago and turned the lift off - there was nothing wrong with it asides from this button. Riverside are absolutely shocking. Surely up there with the worst landlords in the country. They fail in their duty of care; they lie, they cheat; they have zero humanity.

I bought my flat since 4 months, and riverside fails to return calls and contact new leaseholders. Its like a ghost company.
Do they even exist???

The administrative process is fundamentally flawed - cases are frequently allowed to expire without resolution, callback commitments are not honoured, and communication appears to vanish into an organisational void.

The operational structure seems perpetually understaffed, with support staff consistently unavailable when required. After months and months of repeated contact through multiple channels - telephone, email, and completing forms on their website.

The evident disregard for customer service standards makes this housing association unsuitable for anyone seeking reliable property management and tenant support.

If I could give riverside housing zero stars I would . Since moving over from one housing to riverside it’s been nothing but a shambles. I put in a mutual exchange form in may before the merge over made several calls and sent emails to be told they can’t find what one housing did with it although I have a reference number to be told to fill out another one . Been waiting for over 4 weeks for my so called housing officer Anisha Begum to call and haven’t heard a thing from her . I’ve opened up a complaint with the complaint department heard nothing from them either! a complete and utter disgrace .*updated review *
it amazes me that they can respond to negative reviews left and ask for more information just so it seems they are “doing their job”and still hear nothing from them they have to be the worst housing association .

SINCE THREE MONTHS I AM WAITING FOR MY HOUSING OFFICER SAPPHIRE BELL TO GET BACK TO ME

Probably the most incompetent management company I have ever come across. If you're looking at an apartment or building managed by Riverside or One House Group, run! Run as quickly as you can, as they will make your life hell! Terrible!

Further to my review of this housing association, I have been i formed that the work on lift which was supposed to be getting done last Wednesday then got put off until this Tuesday is not getting done this Tuesday and residents were told they don't know when lift will be repaired even though parts were on order. As I said in last note thier are many residents that stuggle on stairs so the lift is only way up and down stairs so residents are stuck in thier rooms, people in prisons are treated better than this and to be told they don't know when this will be fixed. The money this company must be making and they havnt got a back up in place. I know of one resident who was struggling to get back upto thier room after doing some laundry and slipped going upstairs, lucky enough they only had slight injury but if this trip was the opposite way thier could of been a more serious injury or death. The company should be doing more and putting procedures in place.

How any one would want to work in this place is beyond me it’s absolutely filthy, & as to eat& drink in there that’s another level, not seen a paintbrush for I don’t know how long,place needs knocking down

I have been living at a Riverside property for quite a few years and I completely agree with just about everybody's reviews the stuff do not listen they are degrading dismissive and extremely disrespectful Riverside is very dismissive of their customers I receive a letter from Bradford city council informed me my rent has been stopped due to Riverside no longer having a supported housing licence in the city of Bradford which I completely agree with I have never once received any support of any kind unless normal household repairs are support all I can say really it's about time they lost their license maybe now they'll start paying attention to customers

People with disabilty. Mental health and learning difficulty being treated unfairly, voices not heard. Don't care about your safety or well-being.

Absolutely appalling. While my child was sleeping, the ceiling in our Riverside property collapsed directly on top of him. This could have caused serious injury or death. To make matters worse, we now face the frightening possibility that the debris contained asbestos, putting his long-term health at risk.

Riverside has shown zero care, zero urgency, and zero accountability. This is more than disrepair — it’s a complete and dangerous failure of their legal duty to provide safe housing.

We are seeking legal action and have reported them to environmental health authorities. No family should have to live in fear in their own home. If you’re considering Riverside — don’t.

Riverside Housing treats its disabled and terminally ill residents so poorly that it is on the fringes of legality. For tenants struggling to be heard, please join SHAC an organisation that is demanding Homes for Life and the end of social housing service charge abuse. Find SHAC on X Facebook Instagram, let us look after each other and fight back

Extremely Frustrating Experience with One Housing

I've raised multiple complaints with One Housing part of the Riverside, but none have been resolved—some dating as far back as July of last year, which is still stuck at stage 2. I also submitted a mutual exchange application and have now been waiting over four weeks with no updates, messages, or communication whatsoever.

To make matters worse, I tried contacting customer service and was left on hold for 1 hour and 15 minutes without anyone picking up. When I called again and selected the payment option, someone answered within 7 minutes—clearly indicating where their priorities lie. Unfortunately, that person couldn’t assist me and transferred me to another department, where I was told there was only one person ahead of me, but no one ever answered.

Overall, this has been a deeply disappointing and stressful experience. The lack of responsiveness and follow-through is unacceptable.

I originally purchased my shared ownership property through One Housing, which has since been taken over by Riverside. Unfortunately, neither organisation is fit for purpose when it comes to supporting leaseholders — whether you purchased via shared ownership or otherwise.

Raising a complaint is a dead end. Despite following their formal complaints procedure to the letter, issues simply disappear into a black hole with no resolution. Communication is consistently poor, and you're left to chase answers at every step.

I'm writing this review to warn others, just as I wish someone had warned me back in 2016 when I first purchased through shared ownership. It has been a long, stressful, and isolating experience — particularly when trying to staircase.

I have now managed to staircase fully, but I did this in spite of One Housing/Riverside’s involvement, not because of their support.

If you're considering shared ownership with them, please think twice. The long-term cost, emotionally and financially, may not be worth it.

I have just spoken to Sandra, a customer advisor, regarding quite a few repairs I have coming up, and she was very helpful. She was patient and listened to what I needed and she went through each one thoroughly. She has a great attitude and is a credit to the company, thank you Sandra! From A.Williams

I first moved into my new flat in October last year. In December, I realised there is a problem with the flooring which was starting to peak. I reported the issue to riverside in December. After sending 4 people over 4 months they finally replaced the floor this April.
The job which was supposed to take 3-4 days lasted 10 days in which I had to live practically in a construction site.
Riverside took no responsibility, not even to clean the flat when the works where finished

Brock my dog was one left him for 1 day. Someone coming into my flat clothes missing. Tablets. Staff coming into my flat without notice. Management who lie. Management who apologises then think it's ok. Reporting Me missing twice but you could not contact the police over my incidents. Forever home but give me 28 days notice to leave because no one helped me so I sacked them off. Now have to have them in my life but do nothing.

This 'organisation' should not be involved with veterans services, Op Fortitude.

My experience is that they falsify communications with the applicant their staff have made and falsify offers made in regards to housing.

When denying that I had any contact from them and had not refused any offer of housing, their phone operator Mathew Lord on a call dated 24/04/25 then falsified that their staff during this fabricated contact had also JUDGED that my mental health needs were too high, thus also being rejected for housing vacancies for this conflicting reason.

When I further denied being contacted and pointing out the contradiction in his remarks Mathew as well as suggesting I was a liar, then applied passive aggressive techniques to end the call.

Riverside, Op Fortitude conducts and adopts discriminatory methods against service veterans who are attempting to acquire housing whilst they are under genuine politically driven organised harassment/gang stalking at their supported housing addresses, where these prolific offenses are taking place.

Mathew Lord even attempted to blame me for their staff recording my email address incorrectly, as there was no email contact from this organisation from my initial application.

Mathew also attempted to label me racist for refering to my last contact from this company as an ethnic minority.

Sean Anthony Grierson.

#Update#

Formal Complaints, stage one and two upheld.

If I could give them zero stars I would. They say they’re trying their hardest and always improving. They are trying their hardest not to fix stuff and always improving their ways to save money. Reported a broken back door 6 times! 6 bloody times and they STILL haven’t fixed it. They’re useless and just look for excuses for not doing anything about it.

EDIT: they sorted it and when I say sorted. They put a wood board over it saying they won’t put another door in. It rained the other day and the inside got soaked because of it 🤦🏻🤦🏻🤦🏻

The front entrance was lock broken again the building remains unsecured and accessible to non-residents. Repored but ignored .